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JobScore Updates

Customize hiring workflow per job

As your organization grows you often need to customize the interview process for different jobs.  For instance, you might need to ask engineering candidates to complete a take home test before an onsite interview, or prefer to ask sales candidates to do a skype call instead of a normal phone call.  JobScore now makes this easy by allowing you to customize your workflow for each job:



When you customize your workflow, changes gracefully cascade through menus, filters and reports:



Workflow customization is also included in Job Templates.  This makes it easy to create & maintain unique workflows for specific departments & locations.  Learn how in our helpcenter article about how to customize your workflow.  

Workflow customization per job is available on the professional and enterprise plans.  Please email support@jobscore.com with questions about how to customize your workflow.


Job status changes

We've updated job statuses in JobScore.  Here's what's new:
  • The "publish" checkbox that controlled whether jobs appeared on your public careers site (for job seekers to view and apply) has been removed.
  • Jobs that were in the OPEN status and published are still OPEN
  • Jobs that were in the OPEN status and were not published are now in the INTERNAL status.
  • We've added a new job status called DRAFT for jobs that you aren't ready to work on yet.
  • When you add or copy a job you can now choose whether to put it in the DRAFT, INTERNAL, or OPEN status depending on your needs.
  • All job statuses are explained right in the menu in JobScore:








In addition to adding new status options, we've moved the status indicator and menu to the top right of the view job page:





Employee referral campaigns

Users with the owner, admin & extended access levels can now request referrals for open jobs from the action menu on the Job Manager:

Open Action Menu on Job Manager

or at the top right of the view job page:

View Job

Referral request emails can only be sent to coworkers you've added to JobScore.  If you don't see a colleage's name in the list, just add them as a user with the limited access level:

Request Referral Form

JobScore referral request emails prompt your coworkers to refer thier friends directly and share the opportunity through social media and email:

Request Referrals email


When they click they are taken to an employee referral portal where they can share jobs and refer friends.  Your employee referral portal works both on the web and mobile devices:

                 


Easily identify referrals

We know you never want referrals to slip through the cracks so we've made it easier to identify them in JobScore.  When you hover over the new referral indicator you can see who referred the candidate and how they were added to the system:

Easily identify referrals in Candidate Manager


We've also made it easier to identify referrals in candidate alert emails:

Easily identify referrals in Candidate Application Alert

Email synchronization beta update

The email synchronization beta has been running great for customers who use Google's GSuite to power their email.   Today we're expanding the beta to include customers who use other platforms (like Microsoft Exchange or Office 365) to power their email.

If you are on the enterprise plan and would like to participate in the beta please email support@jobscore.com.  As a reminder, here's how email synchronization works:

  • You click to authorize JobScore to talk to your email
  • JobScore records every email between you and candidates on their record in JobScore
  • If you need to you can make emails private or remove them entirely

Mobile Hiring Manager

We've launched a significant update to the JobScore mobile interface for employers.  Users with Standard, Extended, Admin & Owner access levels can now drive candidates through the hiring process on their phone.

This includes:

  • Seeing your hiring dashboard
  • Clicking into candidate lists and
  • Using the full power of the candidate manager to add notes, email candidates, add tags, change workflow stages

These updates aren't just for recruiters who constantly use JobScore on the go.  They make it easy for hiring managers to keep up with their recruiting tasks when they are away from their desk.

We hope you are as excited about these mobile changes as we are and we're excited to hear your feedback.

Happy Hiring!



More free job board distribution

JobScore now auto-distributes your jobs to a number of additional job boards for free.  The new sites include Adzuna, JobRapido, Jooble, Juju, Oodle, Yakaz and ZipRecruiter:

New Free Job Boards

If you have job distribution turned on for every site (the default setting) these new sites are already been turned in for your account.  Postings should start showing up on these sites over the next few days.

Users with the Admin & Owner access levels can adjust the list of sites your jobs are auto-distributed to here >>

Not sure what we're talking about?  Read more about automatic job distribution >>

Search for candidates assigned to jobs

We just added a new control to the candidate search page to filter by candidates that are assigned to specific jobs.

By default when you search it looks at every candidates, but if you only want to search candidates that are assigned to specific jobs now you can.  Here's how it works:

Search for candidates assigned to jobs

Search firm communication

Today we made a few changes to help keep search firm recruiters in the loop about their candidates.

The search firm management feature makes it easy for you to assign search firms to jobs and ask them to submit candidates and have them submit candidates by email.

Now you can effortlessly keep search firms in the loop about their candidates...

  1. Just add a note and ask the search firm to move forward.
  2. Whenever your team emails a candidate through the system, the search firm recruiter is automatically added as a cc: so they know what's up
  3. As the team adds feedback on the candidate the search firm will automatically be notified.

A few more goodies:

  1. Don't want to let the search firm know what's up? You can easily choose to exclude them from communications.
  2. All communication is through email, so agencies won't see things they aren't supposed to.
  3. Here's the best part: Search firm recruiters can reply to the note alert emails they receive and their responses will be automatically recorded as notes in JobScore... No more cutting and pasting!

We hope that all of this makes it easier to work with your agency partners.

Email synchronization beta

We're opening up a beta that synchronizes your email with JobScore.  Here's how it works:

  • You click to authorize JobScore to talk to your email
  • JobScore records every email between you and candidates on their record in JobScore
  • If you need to you can make emails private or remove them entirely

This means that you won't have to think about copying and pasting emails into JobScore....every message you send to candidates and they send to you will be available so the entire team can easily see what's happening.

For now the beta is only available for customers on the enterprise plan who use Google's GSuite to power their email.  Please email support@jobscore.com if you'd like to participate.

Namely Onboarding support

We've updated our Namely integration to support their Onboarding feature.  If your company uses Namely Onboarding, please follow our updated installation instructions in the JobScore Helpcenter >>

Happy Hiring, and Happy Onboarding!

The user engagement report

At JobScore we believe that hiring is a team sport. We strive to make it easy for you to get everyone at your compny involved in recruiting.  That’s why we've always included unlimited users on every plan and we added more access levels last year.  

But inviting your team to use JobScore doesn't necessarily mean they'll play... So we created a new report for you to see whether people are logging in and performing key activities:

User Engagement Report

This report can help you get JobScore fully deployed accross your organization by showing who is using the system and who needs more attention + training.

The user engagement report can be accessed here by all users with the extended, admin & owner access level on the Professional and Enterprise plans.


Show team profiles on job descriptions

One of the most important variables for candidates when evaluating a new opportunity is who they get to work with.  Now you can choose to share information about the hiring team on your job descriptions.  When you choose to share a user's information job seekers will be able to see the following information for each user provided it's in JobScore:

  • First and Last Name 
  • Job Title
  • Their profile photo
  • The role they play in the interview process (recruiter, hiring manager, interviewer)
  • A link to their linkedin profile

You can control which user's profiles are shown when adding and editing job descriptions, here:

Add Team Profile Control

If you fill in everyone's information, your tuned up job descriptions end up looking like this:

Team Profile on Careers Site

Happy hiring!

Performance Improvements

We've completed some work so that JobScore loads faster on every page.  We also sped up some of our slowest pages for our largest customers.

If a page still feels slow to load, please email support@jobscore.com and include the URL of the page so we can investigate.

Happy Hiring!

Microsoft Azure Single Sign on (SSO)

We now support Microsoft Azure for identity management. Once activated you will be able to control your team's access to JobScore from the Azure Portal and your team won't have to create or remember a password to use JobScore.

Admins can activate the Microsoft Azure integration from the Integrations page in JobScore.  

Please contact support@jobscore.com if you have any questions.

Calendar Invite Mode

When we initially built our calendar integration we did our best to make things easy for recruiting coordinators who did a lot of scheduling.  Folks told us that most of the interview invitations they sent were accepted by their team, but that they had to wait to send confirmation emails to candidates, making a difficult task even harder.  So, the calendar integration, by default, auto-accepted all events we published, making it easy to schedule interviews and send confirmation emails to candidates in one step.

However, this caused problems for some companies that are accustomed to sending and accepting calendar event invitations. For these companies, we are excited to announce that we now have a calendar "invite mode" for Google Calendar, Microsoft Exchange and Office 365.

In invite mode, the events scheduled through the JobScore calendar integration are published as invites and the calendar behaves as it normally would, notifying the user of the invitations in their email based on their personal calendar settings.

JobScore keeps track of these events as invited, and shows this in the user interface:

Whenever users accept, mark tentative or decline these invitations, the scheduler is notified of the change, which looks like this:

Schedulers can easily take action from these emails to either send a confirmation email to the candidate once invitations are accepted or reschedule if they are declined.

Invite mode is now a self-service option for the calendar installation. If you are on the Professional or Enterprise plan, you can enjoy this and all other features from our Calendar integration.

If you'd like to learn more about switching to Calendar Invite mode, please contact support@jobscore.com.

Review Candidates by Answer

A while ago we updated JobScore to allow you to insert custom questions in your job applications.  We've added a new page where you can review candidates based on how they answered questions.

It's called the Candidate Manager > by Answer and can be found here.  Here's a preview:

This page is very similar to the Candidate Manager > by Job page but has a few differences.

  1. You have the ability to filter your list of candidates based on whether they've answered specific questions and what answers they provided
  2. When you view results the answers to the first three questions you selected are shown in the table.
  3. If you want to see more answers, you can click "VIEW ALL ANSWERS" and see a larger version of the page that shows every answer provided in each candidate's job application.

Just like the Candidate Manager > by Job you can open up each row to see each candidate's contact info, employment and education history.  You also have full power of the action menu, so you can easily disposition candidates from this page, both individually and in bulk.

If you are using specific questions to pre-screen candidates and are aggressively advertising jobs, the Candidate Manager > by Answer page can make your life a lot easier in terms of reviewing applicants quickly.

Task status updates

Tasks power the JobScore calendar integration.  We've simplified the list of task statuses to make it easier to understand what's happening with your interviews.  Here are the list of status options when the calendar integration is turned on:

  • INVITED: Published but not yet accepted by the user on their calendar
  • ACCEPTED: Published and either accepted by the user on their calendar OR auto-accepted by JobScore
  • TENTATIVE: Published and marked as tentative by the user on their calendar. 
  • DECLINED: Published and marked as declined by the user on their calendar.
  • OVERDUE: The end time of the task is in the past
  • COMPLETED: The user added a note (interview feedback) OR marked the task as completed in JobScore.

If you don't use the calendar integration task statuses do less:

  • ASSIGNED: The end time of the task is in the future
  • OVERDUE: The end time of the task is in the past
  • COMPLETED: A user marked the task as completed

These status options are used consistently throughout JobScore and are color-coded to make it easier to understand what's happening at a glance:

Please let us know if there's anything we can do to help make scheduling and collecting feedback easier for your team.

 

Calendar invites (.ics files) in candidate interview confirmation emails

Starting today when you schedule an interview in JobScore and click to send an email to a candidate in the same step, an .ics file is included in your email. This control appears here:

This means that a calendar "invitation" will be included in your email.  This invitation (an .ics attachment) makes it easy for the candidate to add the interview to their calendar with one click. The calendar event, should they choose to add it, will include the subject and body of your email so they have the information they need at their fingertips.

Invitations are now sent by default whenever you choose to schedule an interview and send an email at the same time.  If you prefer not to send a calendar invite to the candidate just uncheck the box.

Happy Hiring!

Interview rescheduling confirmation emails

We know that scheduling appointments often feels like playing tetris... and no matter how hard you work to create the perfect interview panel that things come up and you need to reschedule.   

The JobScore calendar integration notifies you whenever a team member declines or edits a scheduled interview.  Now whenever you edit a task to reschedule an interview you can check a box and send an updated schedule to the candidate with one click:

Happy hiring!

Edit text on mobile and tablets

We've updated the rich text editor we use for job descriptions, notes and emails throughout JobScore so you can add and edit text on mobile devices and tablets.

Updated Email Layouts

We've updated the look and feel of some of our most frequently used emails... in particular those seen by hiring managers and your team when they interview candidates. Here are a few before-and-afters of the changes:

Candidate Alert

       

 

​Pre-Interview Reminder

       

 

Post-Interview Reminder

       

 

Note Alert

       

 

Have another email you receive all the time that needs a little work done? Take a screenshot and forward it to support@jobscore.com

LinkedIn profile links in candidate interview confirmation emails

Many of you told us that when scheduling interviews you include links to your team's LinkedIn profiles in candidate confirmation emails.  This makes it easier for candidates to do a little research on who they will be speaking with so they can be more prepared – which is a great idea! So, we've added it to JobScore.

Now, for each user in the system you can store their public LinkedIn profile:

Once added, you can use the "Insert Interview schedule" control to include that user's public LinkedIn profile in the email: 

If you'd like to find a team member's public LinkedIn profile link, simply locate them on LinkedIn and click here:

Admins just need to copy and paste this link into the user's record and voila! Less clicking and candidates who are more prepared!

HTML Email support

The emails you send to candidates through JobScore are now HTML.  This means that whenever you compose an email, edit an email or add/edit an email template, you'll be able to use the following formatting controls:

  • Bold
  • Italic
  • Underline
  • Bullet Points
  • Numbered Lists
  • Text Size
  • Text Alignment
  • Hyperlinks

Enjoy the ability to send prettier emails!

 

Flexible Interview Reminder Emails

You can now configure JobScore to send multiple pre- and post- interview email reminders for each user.

  • Multiple pre-interview reminders are useful because you can set up a reminder the day before your interview to prompt you to look up the candidate's background and prepare, and another 10 minutes before the interview so you have what you need to get started.
  • Post-interview reminders help ensure the team enters feedback after interviews.  Post interview reminders are only sent when there is a note template associated with a task (prompting the user to add feedback).  Once the user adds feedback, the task is automatically marked as completed and post-interview reminders are cancelled.

Based on your feedback, we've also updated the default interview reminder settings in JobScore to match what's shown below:

IMPORTANT:  JobScore now sends reminder emails daily for one week if the user doesn't enter feedback after an interview.  To change these settings visit the View User > Overview page and click to edit their task alerts.  Interview Reminder settings can only be edited by users with the OWNER and ADMIN access levels.

Learn more in our helpcenter article about Interview Reminders >>