Cendyn HRCareers at CendynCendyn2024-03-27T14:29:09Ztag:jobscore.com,2014-03-11:/bu_72uQsur47-JiGakhP3QConfiguration Specialisttag:jobscore.com,2024-02-27:/cqeEwUmpzmgy9i34iWuYRY2024-03-12T12:18:33Z<p>Job Purpose:</p><p>The Configuration Specialist will work with the Customer Delivery team, Project Managers, the Development team, and other internal stakeholders to understand customer business requirements and implement Cendyn solutions successfully. The Configuration Specialist will install and troubleshoot Cendyn products and integrations and will contribute to solution design and documentation. The Configuration Specialist will work closely with other members of the Customer Delivery team to prepare customer subscriptions for activation.</p><p><br></p><p>Job Responsibilities:</p><p>Essential Functions:</p><ol>
<li>Install, test, and troubleshoot Cendyn products and integrations</li>
<li>Complete delivery tasks and projects for both external and internal customers.</li>
<li>Communicate with customers, vendors, and other external contacts as needed to assure customer success</li>
<li>Serve as a subject matter expert in the relevant product domains.</li>
<li>Research and solve data- and software-related problems</li>
<li>Provide escalation support for the Customer Support team, addressing issues directly or engaging additional escalation assistance when needed</li>
<li>Develop and maintain strong SQL query and process analysis skills.</li>
<li>Contribute to process and product design and documentation</li>
<li>Work with project managers to establish project timelines, and attend meeting with external and internal customers as needed</li>
</ol><p> </p><p><br></p><p> </p><p>Requirements:</p><p>Required Education and Experience:</p><ul>
<li>Bachelor's Degree in Computer Science or IT</li>
<li>3+ years of relevant experience in a technical operations or product development environment.</li>
<li>Understanding of relational databases, MS Windows services, XML file formats, data integration methodologies</li>
<li>Experience working in fast-paced environments.</li>
</ul><p>Preferred Education and Experience</p><ol>
<li>Experience with Agile backlog management tools, such as Target Process (preferred), Confluence, Jira or VersionOne.</li>
<li>Technical capabilities with hands-on experience in development, coding, or database work (Specifically Python, SQL and JavaScript).</li>
</ol><p>Expected Competencies:</p><ol>
<li>Proven problem-solving skills in a technical context.</li>
<li>Excellent organizational, time management and prioritization skills.</li>
<li>Attention to detail.</li>
<li>Excellent verbal communication skills.</li>
<li>Proven writing skills including the ability to write concisely and clearly for different audiences.</li>
</ol><p><br></p><p><strong><span>Work Timings:</span></strong></p><p><span>This is a full-time position. Candidate will be expected to work from 12PM to 9PM work schedule. This role will be working in Hybrid Mode and will require at least 2 days’ work from office at Hyderabad. Occasional evening and weekend work may be expected in case of job-related emergencies or client needs.</span></p><p><strong><span></span></strong><br></p><p><strong><span>EEO Statement</span></strong></p><p><span>Cendyn provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Cendyn complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.</span></p><p><span>Cendyn expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Cendyn’s employees to perform their job duties may result in discipline up to and including discharge.</span></p><p><span></span></p><p><br></p><p><strong><span>Other Duties</span></strong></p><p><span>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. </span></p><p> </p>HTML Specialisttag:jobscore.com,2024-03-12:/biEw05jzXnFzeJU-Xno0JO2024-03-26T05:54:54Z<p style="margin-right:0cm;margin-left:0cm;text-align:justify;"><strong><span>Job Purpose:</span></strong></p><p style="margin-right:0cm;margin-left:0cm;text-align:justify;"><span>The HTML Specialist will be responsible for assisting and implementing Cendyn’s Sales Suites / Event Management Software products. Primary job responsibilities are to interact with the Cendyn project management team and maintain project status, updates, and assist the project teams with various data configurations and QA.</span></p><p style="margin-right:0cm;margin-left:0cm;text-align:justify;"><span> </span></p><p style="margin-right:0cm;margin-left:0cm;text-align:justify;"><br></p><p style="margin-right:0cm;margin-left:0cm;text-align:justify;"><strong><span>Job Responsibilities:</span></strong></p><p style="margin-right:0cm;margin-left:0cm;text-align:justify;"><span>Essential Functions:</span></p><ol><li style="margin-right:0cm;margin-left:0cm;text-align:justify;"><span>Implement, test, and troubleshoot Cendyn products and lead projects if they are assigned as the lead resource</span></li><li style="margin-right:0cm;margin-left:0cm;text-align:justify;"><span>Troubleshoots technical issues related to HTML Code and CSS, list segmentation, Spam related and other aspects of email execution, as required</span></li><li style="margin-right:0cm;margin-left:0cm;text-align:justify;"><span>Become a trusted advisor for assigned customers on the implementation team</span></li><li style="margin-right:0cm;margin-left:0cm;text-align:justify;"><span>Build and maintain internally and externally documentation of Cendyn implementation productions</span></li><li style="margin-right:0cm;margin-left:0cm;text-align:justify;"><span>Complete delivery tasks and projects on time and meeting customer expectations, for both external and internal customers, in a multi-tasking environment.</span></li><li style="margin-right:0cm;margin-left:0cm;text-align:justify;"><span>Work with several teams to help coordinate project schedules and timelines. Ensure Business related functions remain on target with project milestones</span></li><li style="margin-right:0cm;margin-left:0cm;text-align:justify;"><span>Identify key components needed for the project, and work with the Technical Consultant and Project Manager to provide accurate recommendations for property setup</span></li><li style="margin-right:0cm;margin-left:0cm;text-align:justify;"><span>Oversee project reviews with property management to guarantee they understand the setup and system goals prior to initialization</span></li><li style="margin-right:0cm;margin-left:0cm;text-align:justify;"><span>Facilitate requests/meetings/calls with other project related subject experts for the Cendyn suite of products. Ensure customers receive all the necessary information/trainings/reviews for all products contracted</span></li><li style="margin-right:0cm;margin-left:0cm;text-align:justify;"><span>Prioritize requests for system enhancements and coordinate follow-up with the Cendyn or customer’s product management group</span></li><li style="margin-right:0cm;margin-left:0cm;text-align:justify;"><span>Provide detailed feedback and reviews for implementation handoff to the Customer Success Team</span></li><li style="margin-right:0cm;margin-left:0cm;text-align:justify;"><span>Mentor, coach, and assist in the development of team members within Project Management Office relating to implementation topics.</span></li></ol><p style="margin-right:0cm;margin-left:0cm;text-align:justify;"><span> </span></p><p style="margin-right:0cm;margin-left:0cm;text-align:justify;"><br></p><p style="margin-right:0cm;margin-left:0cm;text-align:justify;"><span>Requirements:</span></p><ol><li style="margin-right:0cm;margin-left:0cm;text-align:justify;"><span>Bachelors degree pertaining to computer science or related</span></li><li style="margin-right:0cm;margin-left:0cm;text-align:justify;"><span>At least 3 years of HTML/CSS experience and Email Production</span></li><li style="margin-right:0cm;margin-left:0cm;text-align:justify;"><span>Proficient in Adobe Photoshop, Visual Studio and Sublime Text</span></li><li style="margin-right:0cm;margin-left:0cm;text-align:justify;"><span>Strong computer skills: proficient in Excel, Word, Outlook</span></li><li style="margin-right:0cm;margin-left:0cm;text-align:justify;"><span>Knowledge of HTML, CSS, and JavaScript</span></li></ol><p style="margin-right:0cm;margin-left:0cm;text-align:justify;"><span> </span></p><p style="margin-right:0cm;margin-left:0cm;text-align:justify;"><br></p><p style="margin-right:0cm;margin-left:0cm;text-align:justify;"><span>Competencies:</span></p><ol><li style="margin-right:0cm;margin-left:0cm;text-align:justify;"><span>Excellent communication skills, both written and verbal</span></li><li style="margin-right:0cm;margin-left:0cm;text-align:justify;"><span>Execute a high attention to detail and the ability to follow strict guidelines</span></li><li style="margin-right:0cm;margin-left:0cm;text-align:justify;"><span>Must be an individual who thinks strategically and sees the larger opportunity, without losing sight of the details</span></li><li style="margin-right:0cm;margin-left:0cm;text-align:justify;"><span>Demonstrated ability to meet commitments, build consensus, negotiate resolutions and garner respect from other team members</span></li><li style="margin-right:0cm;margin-left:0cm;text-align:justify;"><span>Demonstrated proactive approach to tackling problems</span></li><li style="margin-right:0cm;margin-left:0cm;text-align:justify;"><span>The ability to adapt and use new technologies in the industry</span></li><li style="margin-right:0cm;margin-left:0cm;text-align:justify;"><span>Organized self-starter who can work independently, execute quickly, and prioritize</span></li><li style="margin-right:0cm;margin-left:0cm;text-align:justify;"><span>Ability to manage multiple priorities, projects and deadlines under pressure, work with limited direction and documentation, and thrive under uncertainty</span></li><li style="margin-right:0cm;margin-left:0cm;text-align:justify;"><span>Proven ability to troubleshoot and think analytically. Performing analysis as needed.</span></li><li style="margin-right:0cm;margin-left:0cm;text-align:justify;"><span>Demonstrated success in relationship management</span></li></ol><p style="margin-right:0cm;margin-left:0cm;text-align:justify;"><span> </span></p><p style="margin-right:0cm;margin-left:0cm;text-align:justify;"><br></p><p style="margin-right:0cm;margin-left:0cm;text-align:justify;"><strong><span>Work Timings:</span></strong></p><p style="margin-right:0cm;margin-left:0cm;text-align:justify;"><span>This is a full-time position. Candidate will be expected to work in a 24x7 work schedule. This role will be working in Hybrid Mode and will require at least 2 days’ work from office at Hyderabad. Occasional evening and weekend work may be expected in case of job-related emergencies or client needs.</span></p><p style="margin-right:0cm;margin-left:0cm;text-align:justify;"><span> </span></p><p style="margin-right:0cm;margin-left:0cm;text-align:justify;"><br></p><p style="margin-right:0cm;margin-left:0cm;text-align:justify;"><strong><span>EEO Statement</span></strong></p><p style="margin-right:0cm;margin-left:0cm;text-align:justify;"><span>Cendyn provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Cendyn complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.</span></p><p style="margin-right:0cm;margin-left:0cm;text-align:justify;"><span>Cendyn expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Cendyn’s employees to perform their job duties may result in discipline up to and including discharge.</span></p><p style="margin-right:0cm;margin-left:0cm;text-align:justify;"><span> </span></p><p style="margin-right:0cm;margin-left:0cm;text-align:justify;"><br></p><p style="margin-right:0cm;margin-left:0cm;text-align:justify;"><strong><span>Other Duties</span></strong></p><p style="margin-right:0cm;margin-left:0cm;text-align:justify;"><span>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. </span></p><p style="margin-right:0cm;margin-left:0cm;text-align:justify;"> </p>Customer Success Managertag:jobscore.com,2024-03-18:/alNsfeo8HnuRBctAA8xQMq2024-03-19T20:33:19Z<div style="text-align:start;"><div><p style="text-align:left;"><span data-contrast="auto"><span><strong>Job Purpose:</strong></span></span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"><strong> </strong></span></p></div><div><p style="text-align:left;"><span data-contrast="none"><span>The </span><span>Customer Success Manager </span><span>(CSM) </span><span>has two primary</span><span> responsi</span><span>bilities:</span><span> </span><span>monitor </span><span>product usage and</span><span> </span><span>client activities </span><span>in order to</span><span> </span><span>increase customer value</span><span> and </span><span>retention</span><span>; </span><span>monitor and support ad hoc account management requests from </span><span>Cendyn’s</span><span> core clients </span><span>utilizing</span><span> the customer service portal.</span><span> The CSM will </span><span>utilize</span><span> product KPI</span><span>s and industry best practices to </span><span>surface opportunities to provide relevant solutions</span><span> to </span><span>Cendyn</span><span> clients. </span><span>The CSM works closely with </span><span>a</span><span>ccount </span><span>m</span><span>anagement</span><span>, c</span><span>ommercial </span><span>and senior leaders to </span><span>provide recommendations </span><span>on customer life-cycle management</span><span> </span><span>and join client account managers to provide </span><span>expertise</span><span> and strategic recommendations. </span><span>The CSM also works closely with the </span><span>product owners and engineers to </span><span>identify</span><span> </span><span>key </span><span>data points </span><span>to</span><span> </span><span>measure client usage and </span><span>product performance. </span></span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p></div><div><p style="text-align:left;"><span data-contrast="none"><span><strong>Responsibilities</strong></span></span><span data-contrast="none"><span><strong>:</strong></span></span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559739":150,"335559740":240}"><strong> </strong></span></p></div><div><ul><li style="text-align:left;"><span data-contrast="none"><span>Drive account health and renewals.</span></span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335557856":16777215,"335559739":160,"335559740":240}"> </span></li><li style="text-align:left;"><span data-contrast="none"><span>Accountability for all client related items.</span></span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335557856":16777215,"335559739":160,"335559740":240}"> </span></li><li style="text-align:left;"><span data-contrast="none"><span>Maintain expert-level knowledge of </span><span>Cendyn</span><span> products and cross</span><span>-functional</span><span> capabilities</span></span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335557856":16777215,"335559739":160,"335559740":240}"> </span></li><li style="text-align:left;"><span data-contrast="none"><span>Utilize </span><span>product KPIs to </span><span>identify</span><span> </span><span>at-risk clients</span><span> and</span><span> </span><span>assist</span><span> account management with </span><span>recommendations</span><span> to improve </span><span>performance</span></span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335557856":16777215,"335559739":160,"335559740":240}"> </span></li><li style="text-align:left;"><span data-contrast="none"><span>Work directly with clients to resolve account management support tickets </span></span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335557856":16777215,"335559739":160,"335559740":240}"> </span></li><li style="text-align:left;"><span data-contrast="none"><span>Create </span><span>customer success </span><span>documents</span><span> </span><span>for internal </span><span>training </span><span>and</span><span> client </span><span>presentations</span><span> </span></span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335557856":16777215,"335559739":160,"335559740":240}"> </span></li><li style="text-align:left;"><span data-contrast="none"><span>Monitor product usage and performance metrics to provide </span><span>reporting and </span><span>insight</span><span>s</span><span> </span><span>to </span><span>leadership teams</span></span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335557856":16777215,"335559739":160,"335559740":240}"> </span></li><li style="text-align:left;"><span data-contrast="none"><span>Work with T</span><span>raining and eLearning team </span><span>to provide recommendations and </span><span>best practices</span><span> to improve client usage</span></span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335557856":16777215,"335559739":160,"335559740":240}"> </span></li><li style="text-align:left;"><span data-contrast="none"><span>Complete product </span><span>training </span><span>programs </span><span>and </span><span>pass </span><span>certification </span><span>tests</span><span> as required by the </span><span>Customer Success Director</span></span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335557856":16777215,"335559739":160,"335559740":240}"> </span></li><li style="text-align:left;"><span data-contrast="none"><span>Identify</span><span> </span><span>and escalate potential client issues</span></span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335557856":16777215,"335559739":160,"335559740":240}"> </span></li><li style="text-align:left;"><span data-contrast="none"><span>Work with </span><span>team leads to </span><span>identify</span><span> product </span><span>enhancement </span><span>to improve </span><span>UI/UX and </span><span>production efficiencies</span></span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335557856":16777215,"335559739":160,"335559740":240}"> </span></li></ul></div><div><p style="text-align:left;"><span data-contrast="none"><span><strong>Desired Skills and Experience:</strong></span></span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559739":150,"335559740":240}"><strong> </strong></span></p></div><div><ul><li style="text-align:left;"><span data-contrast="none"><span>BA or BS from accredited college or university</span></span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335557856":16777215,"335559739":160,"335559740":240}"> </span></li><li style="text-align:left;"><span data-contrast="none"><span>Experience in product/software training</span></span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335557856":16777215,"335559739":160,"335559740":240}"> </span></li><li style="text-align:left;"><span data-contrast="none"><span>Experience working in the email marketing field, preferably in the hospitality vertical</span></span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335557856":16777215,"335559739":160,"335559740":240}"> </span></li><li style="text-align:left;"><span data-contrast="none"><span>Familiarity with CRM database applications and enterprise-level software</span><span> to include Booking Engines, Hotel Revenue Software, and Sales Enablement tools.</span></span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335557856":16777215,"335559739":160,"335559740":240}"> </span></li><li style="text-align:left;"><span data-contrast="none"><span>3+ years of experience in </span><span>account management or hotel marketing</span><span>/revenue</span><span> experience</span></span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335557856":16777215,"335559739":160,"335559740":240}"> </span></li><li style="text-align:left;"><span data-contrast="none"><span>3</span><span>+ years of experience in </span><span>software </span><span>training</span><span> or </span><span>product </span><span>support</span></span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335557856":16777215,"335559739":160,"335559740":240}"> </span></li></ul></div></div><div style="text-align:start;"><div><p style="text-align:left;"><span data-contrast="none"><span><strong>Required Skills:</strong></span></span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559739":150,"335559740":240}"><strong> </strong></span></p></div><div><ul><li style="text-align:left;"><span data-contrast="none"><span>Strong time management skills</span></span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335557856":16777215,"335559739":160,"335559740":240}"> </span></li><li style="text-align:left;"><span data-contrast="none"><span>Self-motivated, goal oriented, and able to work in a team environment</span></span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335557856":16777215,"335559739":160,"335559740":240}"> </span></li><li style="text-align:left;"><span data-contrast="none"><span>Demonstrated ability to complete multiple tasks concurrently and deliver results under pressure</span></span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335557856":16777215,"335559739":160,"335559740":240}"> </span></li><li style="text-align:left;"><span data-contrast="none"><span>Strong analytical, problems solving and troubleshooting skills – ability to define problems, collect data, </span><span>establish</span><span> </span><span>facts</span><span> and draw conclusions</span></span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335557856":16777215,"335559739":160,"335559740":240}"> </span></li><li style="text-align:left;"><span data-contrast="none"><span>Strong overall business and people skills, including planning, presentation skills and business acumen</span></span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335557856":16777215,"335559739":160,"335559740":240}"> </span></li><li style="text-align:left;"><span data-contrast="none"><span>Excellent communication skills with the ability to effectively </span><span>interface</span><span> with all levels and departments on a formal, informal, </span><span>written</span><span> and verbal basis</span></span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335557856":16777215,"335559739":160,"335559740":240}"> </span></li><li style="text-align:left;"><span data-contrast="none"><span>Strong interpersonal/communication skills</span></span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335557856":16777215,"335559739":160,"335559740":240}"> </span></li><li style="text-align:left;"><span data-contrast="none"><span>Computer </span><span>proficiency</span><span> in Google Analytics, Outlook, Excel, MS Word, PowerPoint, </span><span>etc</span></span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335557856":16777215,"335559739":160,"335559740":240}"> </span></li></ul></div><div><p style="text-align:left;"><span data-contrast="auto"><span><strong>Work Environment:</strong></span></span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"><strong> </strong></span></p></div><div><p style="text-align:left;"><span data-contrast="auto"><span>This job </span><span>operates</span><span> in a remote environment</span><span>.</span></span></p></div><div><p style="text-align:left;"><span data-contrast="auto"><span><strong>Position Type/Expected Hours of Work:</strong></span></span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"><strong> </strong></span></p></div><div><p style="text-align:left;"><span data-contrast="auto"><span>This is a full-time position. </span><span>Days</span><span> and hours of work are Monday thro</span><span>ugh Friday, </span><span>9</span><span> a.m. to 5</span><span>:30</span><span> pm and subject to changes by Manager’s communication.</span></span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p></div><div><p style="text-align:left;"><span data-contrast="auto"><span><strong>Travel:</strong></span></span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"><strong> </strong></span></p></div></div><div style="text-align:start;"><p style="text-align:left;"><span data-contrast="auto"><span>This position</span><span> </span><span>does not require any travel</span></span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p></div><div style="text-align:start;"><p style="text-align:left;"><span data-contrast="auto"><span><strong>EEO Statement</strong></span></span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"><strong> </strong></span></p></div><div style="text-align:start;"><p style="text-align:left;"><span data-contrast="auto"><span>Cendyn</span><span> </span><span>provides</span><span> equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, </span><span>disability</span><span> or genetics. In additio</span><span>n to federal law requirements, </span><span>Cendyn</span><span> </span><span>complies with</span><span> applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, </span><span>compensation</span><span> and training.</span></span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p></div><div style="text-align:start;"><p style="text-align:left;"><span data-contrast="auto"><span>Cendyn</span><span> expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of</span><span> </span><span>Cendyn</span><span>’s</span><span> employees to perform their job duties may result in discipline up to and including discharge.</span></span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p></div><div style="text-align:start;"><p style="text-align:left;"><span data-contrast="auto"><span><strong>Other Duties</strong></span></span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"><strong> </strong></span></p></div><div style="text-align:start;"><p style="text-align:left;"><span data-contrast="auto"><span>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.</span><span> Duties, </span><span>responsibilities</span><span> and activities may change at any time with or without notice. </span></span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p></div>Global Customer Support Analyst - Tier Itag:jobscore.com,2024-02-27:/dhnX1Y5_vpKPsnbNT_2w6Q2024-03-12T12:19:12Z<p><strong>Job Purpose:</strong></p><p>The Global Customer Support team provides support for Cendyn products internationally. Our analysts are the primary contact for all first level support related to Cendyn products. This support service spans across inbound email management, phone support, problem resolution, outage, and escalation management.</p><p>This position will focus on supporting Cendyn customers with functional knowledge aimed at Issue Resolution, which is crucial for high customer satisfaction. The GCS Analyst Tier 1 also works with multiple stakeholders like Tier 2 support, Development, Product, Sales, Onboarding and Customer Success to share their experience and knowledge gained from connecting with Cendyn’s customers.</p><p>The <em>Global</em> <em>Customer Support Analyst– Tier 1</em> is part of the Cendyn GCS team and reports into the Team Lead. </p><p><br></p><p><strong>Minimum Requirements:</strong></p><ul>
<li>Work experience is not mandatory, however will be an asset.</li>
<li>Bachelor’s degree in computer science / Information Technology / Hotel Management / OR equivalent.</li>
<li>Proficiency with MS Office, Windows, Outlook.</li>
<li>Proficiency with MS Office, Windows, Outlook.</li>
<li>Strong oral and written English Communication Skills.</li>
<li>Proper phone etiquette to handle customer calls.</li>
<li>Analytical and critical thinking skills are a must.</li>
<li>Customer oriented, focused on quality service and effective resolution.</li>
<li>Strong probing, negotiation, empathy and listening skills.</li>
<li>Ability to use different applications/tools at one time.</li>
<li>Adaptable to fast changing environment and processes.</li>
<li>Ability to support phone/email/chat channels as required by the business.</li>
<li>Ability to triage issues with minimal supervision to determine the true nature of the issue and/or question and provide solutions or answers in a timely manner.</li>
<li>Ability to monitor alerts and meet support and performance metric requirements.</li>
<li>Flexibility to work any shift mornings, midday, evening, night, and weekends. </li>
</ul><p><br></p><p><strong>Non-Essential Requirements:</strong></p><ul>
<li>A general knowledge of the hospitality industry.</li>
<li>Ability to use Zendesk or similar ticketing tools.</li>
<li>Experience in voice support handling international calls with clients, vendors, and customers.</li>
<li>Basic understanding of SQL, HTML, DHTML, CSS API integration concepts, and network skills is preferred but not mandatory.</li>
</ul><p> </p><p><br></p><p><strong>Job Responsibilities:</strong></p><ul>
<li>Understand and internalize Cendyn’s products and unique selling points.</li>
<li>Resolve customer queries, in all channels supported, in accordance with company’s procedures and standards.</li>
<li>Ensure customer satisfaction by meeting customer needs in a courteous and timely manner.</li>
<li>Escalate customer related queries to other teams as defined by the process.</li>
<li>Document each incident in the tracking system and ensure all pertinent data is accurately captured, including solutions provided. </li>
<li>Process inbound inquiries by advising clients on correct course of action and make necessary corrections in the appropriate system.</li>
<li>Research past and future reservation details, provide solutions to issues by calling hoteliers/travel agents/guests, or obtain further technical or policy information on an as needed basis.</li>
<li>Own responsibility for issues received including research, calculations, and correspondence.</li>
<li>Stay current with system information, changes, and updates.</li>
<li>Participate in all trainings, refresh-trainings and meetings organized by QA and Trainers team, supervisors and/or managers.</li>
<li>Perform other duties as assigned by manager(s).</li>
<li>Use Cendyn voice in all responses.</li>
</ul><p><br></p><p><strong>Work Environment:</strong></p><p>This job operates in home and office environments. Working in a home environment requires the ability to focus on work-related tasks and maintain discipline and productivity without direct oversight. Working in an office environment requires a high degree of discipline and the ability to work with others in a moderately noisy open office environment with centrally controlled heat/AC setting.</p><p><br></p><p><strong>Physical Demands:</strong></p><p>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.</p><p>While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision, colour vision, and ability to adjust focus. </p><p><br></p><p><strong>Position Type/Expected Hours of Work:</strong></p><p>This is a full-time position. Days and hours of work are subject to the team schedule and will require some weekend days and evening hours.</p>Director Software Engineering - Integrationstag:jobscore.com,2024-03-19:/aJyCY3b5jmDlzwETRpq3US2024-03-19T09:53:04Z<p style="margin-right:0cm;margin-left:0cm;text-align:justify;"><strong><span>Job Purpose:</span></strong></p><p style="margin-right:0cm;margin-left:0cm;text-align:justify;"><span>This position will manage the continuous advancement of Cendyn’s products and their interlinkages with each other and with other vendor and client platforms through robust inventory of strategic integration API. </span></p><p style="margin-right:0cm;margin-left:0cm;text-align:justify;"><br></p><p style="margin-right:0cm;margin-left:0cm;text-align:justify;"><strong><span>Key Responsibilities</span></strong><span>: </span></p><ul><li><span>Manage a team of integration specialists and technicians, providing guidance, mentorship, and professional development opportunities. Foster a collaborative and supportive work environment conducive to innovation and excellence.</span></li><li><span>Lead integration projects from start to finish, including planning, resource allocation, and execution. Coordinate with internal teams (e.g., engineering, product development, sales) and external partners to ensure timely and successful implementations.</span></li><li><span>Possess a deep understanding of hotel technology systems and protocols. Stay updated on industry trends and advancements to ensure our solutions remain cutting-edge and compatible with existing hotel infrastructure.</span></li><li><span>Serve as the primary point of contact for hotel partners throughout the integration process. Understand their unique requirements and preferences, and tailor integration plans accordingly. Maintain strong relationships with clients to foster trust and satisfaction.</span></li><li><span>Help design innovative and scalable technology solutions tailored to meet the specific needs of each integration.</span></li><li><span>Implement rigorous testing procedures to verify the functionality and performance of integrated solutions. Address any issues or discrepancies promptly to minimize disruptions for hotel clients.</span></li><li><span>Ensure that all integration efforts comply with industry regulations and standards, particularly regarding data privacy and security. Implement robust security measures to safeguard sensitive information and protect against potential breaches.</span></li><li><span>Monitor key performance indicators (KPIs) related to integration projects, such as deployment timelines, client satisfaction scores, and system reliability metrics. Analyze data trends to identify areas for improvement and optimization.</span></li><li><span>Create detailed architectural designs, including system diagrams, data models, and integration plans.</span></li><li><span>Work closely with product development teams to ensure alignment between client needs and product roadmap.</span></li><li><span>Provide technical guidance and support to engineering teams during project delivery.</span></li><li><span>Publish status reports and communicate success, impediments and risks.</span></li><li><span>Technology Evaluation and Research: Stay informed about emerging technologies, trends, and industry best practices. Evaluate new technologies and tools that can improve operational efficiency and support business objectives.</span></li><li><span>Collaboration and Communication: Collaborate with other departments and stakeholders to understand their technology needs and provide appropriate solutions. Communicate technology initiatives, changes, and updates to relevant parties.</span></li><li><span>Technology Strategy: Assist in developing and executing the organization's technology strategy aligned with business goals and objectives. Understand Cendyn's technology infrastructure, including hardware, software, networks, servers and work with DevOps teams to strengthen infrastructure in accordance with the needs of the applications.</span></li><li><span>Team Management: Oversee and manage the technology team, including hiring, training, mentoring, and performance management of staff members. Foster a collaborative and productive work environment.</span><span> </span><span></span></li></ul><p style="margin-right:0cm;margin-left:0cm;text-align:justify;"><strong><span>Requirements:</span></strong></p><p style="margin-right:0cm;margin-left:0cm;text-align:justify;"><em><span>Required Education and Experience:</span></em></p><ul style="margin-left:26px;"><li><span>Significant personal drive supported by a passion for software quality and customer satisfaction. Ability to effectively prioritize and deliver tasks in a high-pressure customer focused environment </span></li><li><span>Bachelor’s degree in computer science, Information Technology, and Electrical or Electronic engineering,</span></li><li><span>Minimum of 15 years of professional experience in a Software Development, Technology, or related industry</span></li><li><span>Minimum of 10 years’ experience in .Net Framework and / or Java </span></li><li><span>Strong technical proficiency in software development, cloud computing, networking, and database systems.</span></li><li><span>Experience with cloud computing platforms (e.g., AWS, Azure, GCP) and microservices architecture.</span></li><li><span>Strong knowledge of database systems, data modeling, and SQL/NOSQL databases.</span></li><li><span>Deep understanding of software architecture principles, design patterns, and best practices.</span></li><li><span>Extensive knowledge of the SDLC and agile methodology including project management and deployment practices.</span></li><li><span>Possessing a deep understanding of Property Management Systems and their integration processes within the hospitality industry is an added advantage.</span></li><li><span>Experience working with brown and green field systems.</span></li><li><span>Experience in strategic planning execution and policy development</span></li><li><span>Experience in hiring, terminating, and development of both associate and managerial level staff.</span></li><li><span>Demonstrated conflict management and delegation skills.</span></li><li><span>Excellent written and verbal communication skills as well as analytical skills for sound problem solving and decision making, supported by facts.</span></li><li><span>Proven history of management by metrics</span></li><li><span>Proven leadership ability</span></li></ul><p style="margin-right:0cm;margin-left:0cm;text-align:justify;"><span> </span></p><p style="margin-right:0cm;margin-left:0cm;text-align:justify;"><strong><span>Work Schedule:</span></strong></p><p style="margin-right:0cm;margin-left:0cm;text-align:justify;"><span>Monday through Friday from 12 PM to 9 PM IST. This will provide healthy overlap between India team and US team and supporting both to ensure adequate collaboration. This role will be working in Hybrid Mode and will require at least 2 days’ work from office at Hyderabad.</span></p><p style="margin-right:0cm;margin-left:0cm;text-align:justify;"><span> </span></p><p style="margin-right:0cm;margin-left:0cm;text-align:justify;"><strong><span>Travel:</span></strong></p><p style="margin-right:0cm;margin-left:0cm;text-align:justify;"><span>This position may require up to 15% of travel. Travel may be within India, international, overnight, and outside of regular business hours.</span></p><p style="margin-right:0cm;margin-left:0cm;text-align:justify;"><strong><span> </span></strong></p><p style="margin-right:0cm;margin-left:0cm;text-align:justify;"><strong><span>EEO Statement</span></strong></p><p style="margin-right:0cm;margin-left:0cm;text-align:justify;"><span>Cendyn provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Cendyn complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.</span></p><p style="margin-right:0cm;margin-left:0cm;text-align:justify;"><span>Cendyn expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Cendyn’s employees to perform their job duties may result in discipline up to and including discharge.</span></p><p style="margin-right:0cm;margin-left:0cm;text-align:justify;"><strong><span> </span></strong></p><p style="margin-right:0cm;margin-left:0cm;text-align:justify;"><strong><span>Other Duties</span></strong></p><p style="margin-right:0cm;margin-left:0cm;text-align:justify;"><span>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.</span></p><p style="margin-right:0cm;margin-left:0cm;text-align:justify;"><span> </span></p><p> </p>Integrations Developer - Ruby on Railstag:jobscore.com,2023-12-12:/atuOcO4XDa84B73_IfSzdP2024-03-21T10:43:11Z<p><strong><span>Job Purpose: </span></strong></p><p><span>To contribute to the development and maintenance of web applications by utilizing Ruby on Rails expertise. We are seeking a talented and experienced Ruby on Rails Software Developer to join our dynamic team. You will work closely with other team members to implement new features, improve existing functionalities, and help in optimizing the software architecture. You will be responsible for designing, coding, testing, and deploying web applications using the Ruby programming language and the Rails framework. Your role will involve collaborating with cross-functional teams to deliver high-quality software solutions that meet our clients' needs.</span></p><p><span> </span></p><p><strong><span>Job Responsibilities: </span></strong></p><ul>
<li><span>Collaborate with stakeholders to understand integration requirements and business objectives. </span></li>
<li><span>Design the architecture and data flow of the integration solution. </span></li>
<li><span>Develop code or scripts to handle data transformation, validation, and enrichment. </span></li>
<li><span>Write clean, maintainable, and efficient code following best practices. </span></li>
<li><span>Conduct code reviews and provide constructive feedback to peers. </span></li>
<li><span>Troubleshoot and resolve software defects and performance issues. </span></li>
<li><span>Optimize application performance and scalability. </span></li>
<li><span>Stay up to date with the latest industry trends and technologies related to Ruby on Rails. </span></li>
<li><span>Work closely with DevOps and QA teams to ensure smooth deployment and testing processes. </span></li>
<li><span>Participate in agile development processes, including sprint planning and daily stand-up meetings. </span></li>
<li><span>Contribute to documentation, knowledge sharing, and mentoring junior developers. </span></li>
<li><span>Enforces and evolves software development standards and best practices. </span></li>
<li><span>Troubleshoot software issues and ensure timely resolution to maintain high availability and performance. </span></li>
<li><span>Estimates development tasks based on the appropriate business constraints. </span></li>
<li><span>Provide on-call support as necessary. </span></li>
</ul><p><span> </span></p><p><strong><span>Requirements: </span></strong></p><p><span>Required Education and Experience: </span></p><ul>
<li><span>Bachelor’s degree or equivalent combination of education and experience. </span></li>
<li><span>Overall 3-5 years’ experience as a Ruby on Rails Developer. </span></li>
<li><span>Strong proficiency in Ruby programming language. </span></li>
<li><span>Strong proficiency with RESTful API design and integration. </span></li>
<li><span>In-depth knowledge of the Ruby on Rails framework. </span></li>
<li><span>Experience with front-end technologies (HTML, CSS, JavaScript). </span></li>
<li><span>Proficiency with NoSQL Databases like: MongoDB and relational databases (e.g., PostgreSQL, MySQL) as well. </span></li>
<li><span>Strong understanding of Object-Oriented Programming (OOP) principles. </span></li>
<li><span>Version control system experience (e.g., Git). </span></li>
<li><span>Ability to write clean, maintainable, and well-documented code. </span></li>
<li><span>Problem-solving skills and attention to detail. </span></li>
<li><span>Strong communication and teamwork skills. </span></li>
<li><span>Experience of working with front-end frameworks/libraries like: Angular, React, or VueJS would be a strong plus. </span></li>
</ul><p><span> </span></p><p><span>Expected Competencies: </span></p><ul>
<li><span>Ability to write clean, maintainable code and to understand complex software architecture. </span></li>
<li><span>Strong analytical skills to troubleshoot and solve coding issues. </span></li>
<li><span>Detailed oriented with strong organizational skills </span></li>
<li><span>Ability to pay attention to programming style and neatness. </span></li>
<li><span>Ability to effectively communicate technical information to both technical and non-technical stakeholders. </span></li>
<li><span>Ability to work well in cross-functional teams, respecting opinions and contributing constructively to team goals. </span></li>
<li><span>Commitment to delivering high-quality work and testing rigorously before deployment. </span></li>
<li><span>Willingness to learn new technologies and adapt to changing project requirements. </span></li>
<li><span>Efficient in balancing multiple tasks and deadlines. </span></li>
</ul><p><span> </span></p><p><strong><span>Work Timings:</span></strong></p><p><span>Monday through Friday from 12 PM to 9 PM IST to provide healthy overlap between India team and US team and supporting both to ensure adequate collaboration. This role will be working in Hybrid Mode and will require at least 2 days’ work from office at Hyderabad. Occasional evening and weekend work may be expected in case of job-related emergencies or client needs.</span></p><p><span> </span></p><p><strong><span>EEO Statement:</span></strong></p><p><span>Cendyn provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Cendyn complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.</span></p><p><span>Cendyn expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Cendyn’s employees to perform their job duties may result in discipline up to and including discharge.</span></p><p><span> </span></p><p><strong><span>Other Duties:</span></strong></p><p><span>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.</span></p>Senior Agile Project Managertag:jobscore.com,2024-01-24:/cDvL7f1iXglOByCS6PBPqp2024-03-12T12:27:16Z<p><strong>Job Purpose:</strong></p><p>The SCRUM Master will report to the Director of Technical Project Management and serve several of the R&D project Teams to foster an effective and productive working environment and ensure the Teams follow the published standards and practices of the organization. The SCRUM Master will follow the published standards and practices, using Agile best-practices and common sense to help drive each Team sprint to success.</p><p><br></p><p><strong>Job Responsibilities:</strong></p><p>Essential Functions:</p><p>Leadership and Collaboration</p><ul>
<li>Lead multiple daily SCRUM calls for several project Teams</li>
<li>Coordinate and lead project Team calls as necessary during the sprint</li>
<li>Coordinate and lead project Team sprint ceremonies</li>
<li>Mentor/coach Team members in alignment with the organization’s published standards and practices </li>
<li>Act as a facilitator on project calls, an impartial referee, to ensure best possible outcomes</li>
<li>Employ best-practices with a vision of driving towards high-quality deliverables</li>
<li>Actively work within the global organization to remove impediments </li>
<li> Collaborate with members of the Product Team to facilitate the progress of the Project</li>
<li>Collaborate with members of the Technical Team to facilitate the progress of the Project</li>
<li>Establish oneself as the calm and impartial voice in a room full of opinions</li>
<li>Contribute to the ongoing improvement of the organization’s standards and practices</li>
</ul><p><strong>Team Performance Reporting</strong></p><ul>
<li>Monitor the performance of the Team daily and pro-actively take action to ensure alignment to sprint objectives and goals</li>
<li>Employ continuous improvement methodologies to increase Team efficiency and deliverable quality </li>
<li>Provide feedback to Project Leadership on team performance and adherence to the organization’s standards and practices</li>
</ul><p><strong>Project Management</strong></p><ul>
<li>Use the organizations published metrics and ratings to monitor and report on project Team performance</li>
<li>Communicate the status of the project throughout the project lifecycle to Stakeholders</li>
<li>Participate and contribute to the product’s planning, roadmap and release plans</li>
<li>Identify project risks and issues, communicate and work to resolve in accordance with best practices</li>
<li>Identify and partner with project stakeholders</li>
<li>Using good communication practices establish a trusting relationship with project stakeholders</li>
<li>Assist in driving projects to their published schedules, deadlines & milestones</li>
<li>Establish and execute communication plans to reduce project risks</li>
<li>Manage and maintain tools, metrics, and related processes </li>
<li>Work with a cross-functional, fully remote, multi-time zone global Team to complete project commitments</li>
</ul><p><br></p><p><strong>Requirements:</strong></p><p>Required Education and Experience:</p><ul>
<li>Minimum graduation degree or equivalent</li>
<li>At least 5 years experience as a SCRUM Master</li>
<li>SCRUM Master certification will be preferred</li>
<li>Experience as a Project Manager or Project Coordinator</li>
<li>Experience of managing projects on Ruby on Rails will be preferred</li>
<li>Primary experience in a software development organization</li>
<li>Experience with an Agile-based project online project management tool such as: JIRA, Target Process, Azure DevOps or other equivalent tool</li>
</ul><p>Expected Competencies:</p><ul>
<li>Strong English communication skills, both written and verbal</li>
<li>Ability to understand flowcharts, specifications and project plans</li>
<li>Ability to understand complex directions and execute said directions</li>
<li>Ability to understand complex situations and determine a best option</li>
<li>Ability to be flexible and compromise</li>
<li>Capable of being SCRUM master for 4 teams at one time</li>
<li>Ability to work across global time zones</li>
<li>Ability to use Microsoft Office tools: Teams, Word, PowerPoint, Excel, Outlook</li>
<li>Ability to communicate effectively in email communications</li>
<li>Ability to communicate effectively in chat sessions: Teams, Slack, etc</li>
<li>Ability to plan and coordinate meetings with large groups of people</li>
<li>Ability to set and maintain a meeting agenda</li>
<li>Ability to work in a fully-remote setting</li>
<li>Ability to provide timely and appropriate feedback and responses</li>
<li>Perform and work independently</li>
</ul><p><strong>Work Timings:</strong></p><p>Monday through Friday from 12 PM to 9 PM IST. This will provide healthy overlap between India team and US team and supporting both to ensure adequate collaboration. This role will be working in Hybrid Mode and will require at least 2 days’ work from office at Hyderabad.</p><p><br></p><p><strong>EEO Statement</strong></p><p>Cendyn provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Cendyn complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.</p><p>Cendyn expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Cendyn’s employees to perform their job duties may result in discipline up to and including discharge.</p><p><br></p><p><strong>Other Duties</strong></p><p>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time.</p>Senior Database Engineertag:jobscore.com,2024-01-17:/cqNcS_4WzcSPPLymSeM_K92024-03-12T12:31:29Z<p><strong><span>Job Purpose</span></strong></p><p><span>We are looking for a Senior Data Engineer to join our growing team of analytics experts. The hire will be responsible for expanding and optimizing our data and data pipeline architecture, as well as optimizing data flow and collection for consumption by our BI platform. The ideal candidate is an experienced data pipeline builder and data wrangler who enjoys optimizing data systems and building them from the ground up. The Data Engineer will support our software developers, database architects, data analysts and data scientists on data and product initiatives and will ensure optimal data delivery architecture is consistent throughout ongoing projects. They must be self-directed and comfortable supporting the data needs of multiple systems and products. The right candidate will be excited by the prospect of optimizing or even re-designing our company’s data architecture to support our next generation of products and data initiatives.</span></p><p><span> </span></p><p><br></p><p><strong><span>Job Roles and Responsibilities:</span></strong></p><p><span>Essential Functions:</span></p><p><span>Requirements:</span></p><ul>
<li><span>Create and maintain optimal SQL queries, Views, Tables, Stored Procedures.</span></li>
<li><span>Understand the development of physical and logical data models</span></li>
<li><span>Ensure high-performance access to diverse data sources</span></li>
<li><span>Create and maintain optimal data pipeline architecture</span></li>
<li><span>Work together with various business units (BI, Product, Reporting) to develop data warehouse platform vision, strategy, and roadmap</span></li>
<li><span>Follow various ETL Processes to prepare design for all metadata</span></li>
<li><span>Encourage the adoption of an organization’s frameworks by providing documentation, training.</span></li>
<li><span>Communicate progress on the adoption and effectiveness of the developed frameworks to department head and managers.</span></li>
</ul><p><span> </span></p><p><br></p><p><span>Required Education and Experience:</span></p><ul>
<li><span>Bachelor’s degree or equivalent combination of education and experience</span></li>
<li><span>Broad understanding of Data Warehouses, Data Modeling, OLAP, SQL and ETL</span></li>
<li><span>Experiencing building the infrastructure required for optimal extraction, transformation, and loading of data from a wide variety of data sources using SQL and Azure ‘big data’ technologies.</span></li>
<li><span>Practical experience with Data Warehouses including SQL and Microsoft Fabric (ADF, Synapse)</span></li>
<li><span>Understanding of several BI and Reporting Platforms, and be aware of industry trends and direction in BI/reporting and applicability to the organization’s product strategies</span></li>
<li><span>Skilled in multiple database platforms, including SQL Server and MySQL</span></li>
<li><span>Knowing source Control and Project Management tools like Azure Devops, Git, and JIRA</span></li>
<li><span>Has exceptional written and spoken communication skills with active listening abilities to contribute in making strategic decisions and advise senior management on specialized technical issues, which will have an impact on the business</span></li>
<li><span>Good to have experience: AWS, MongoDB, RedShift, and Talend.</span></li>
</ul><p><span> </span></p><p><br></p><p><span>Experience:</span></p><p><span>A candidate for this position must have had at least 7 years working in a data warehousing position within a fast-paced and complex business environment, preferably working as a Data Engineer. The candidate must also have had experience developing schema data models in a data warehouse environment. The candidate will also have had experience with full implementation of system development lifecycle (SDLC).</span></p><p><span>Candidate will additionally have demonstrated knowledge of database and data modeling concepts of data mapping and modeling inclusive of normalization, star schema, dimensions, referential integrity, dimensionality, keys, indexes, metadata, and master data.</span></p><p><span>The candidate must also have a proven and successful experience working with ETL concepts of data integration, consolidation, enrichment, and aggregation. The candidate will have had experience working with SQL server database administration, integration services, analysis services, and MDX query language. A suitable candidate will also have a strong demonstrated understanding of dimensional modeling and similar data warehousing techniques as well as having experience working with relational or multi-dimensional databases and business intelligence architectures.</span></p><p><span> </span></p><p><br></p><p><span>Analytical Skills:</span></p><p><span>As expected, a candidate for the position will have passion as well as skill in research and analytics as well as a passion for data management tools and technologies. The candidate must have an ability to perform detailed data analyses, for example, in determining the content, structure, and quality of data through the examination of data samples and source systems. He will additionally have the ability to troubleshoot data warehousing issues and quickly resolve them.</span></p><p><span>Required Skills</span><span>: SQL, Transactional SQL, ADF, Data APIs, ETL, SSIS, Data pipeline, Data Factory</span></p><p><span>Good to Have:</span><span> DBA, MongoDB, RedShift, MySQL, Talend, Understanding M/S Synapse, Fabric</span></p><p><span>Cloud Stack</span><span>: Azure, AWS</span></p><p><span> </span></p><p><br></p><p><strong><span>Preferred Education and Experience:</span></strong></p><div><ul><li><span> Data engineering certifications is a plus</span></li></ul></div><p><br></p><p><strong><span>Expected Competencies:</span></strong></p><ul>
<li><span>Detailed oriented with strong organizational skills</span></li>
<li><span>Ability to pay attention to programming style and neatness</span></li>
<li><span>Strong English communication skills, both written and verbal</span></li>
</ul><p><span> </span></p><p><br></p><p><strong><span>Work Timings:</span></strong></p><p><span>Monday through Friday from 12 PM to 9 PM IST to provide healthy overlap between India team and US team and supporting both to ensure adequate collaboration. This role will be working in Hybrid Mode and will require at least 2 days’ work from office at Hyderabad.</span></p><p><span> </span></p><p><br></p><p><strong><span>EEO Statement:</span></strong></p><p><span>Cendyn provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Cendyn complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.</span></p><p><span>Cendyn expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Cendyn’s employees to perform their job duties may result in discipline up to and including discharge.</span></p><p><br></p><p><span> </span></p><p><strong><span>Other Duties:</span></strong></p><p><span>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.</span></p><p> </p>Senior DevOps Engineer tag:jobscore.com,2024-01-03:/cibAn9oxPaikkYoSuAKbb-2024-03-12T12:26:00Z<p><span></span><span><strong>Job Purpose:</strong></span></p><p><span>Looking for technical candidates who are passionate about all things DevOps. The individual must be able to affect change, be proactive, and be passionate about making our development lifecycle as efficient as possible by implementing and evolving DevOps practices at Cendyn. This candidate will need to have a fervor for empowering support, development, and product teams to help drive the company's success.</span></p><p><span> </span></p><p><span><strong>Job Responsibilities:</strong></span></p><p><span>Essential Functions:</span></p><ul>
<li><span>Infrastructure as Code (IaC): Design, implement, and manage GCP infrastructure using tools such as Terraform or Google Cloud Deployment Manager.</span></li>
<li><span>Continuous Integration/Continuous Deployment (CI/CD): Establish and maintain automated pipelines for seamless and reliable software delivery on Google Cloud Platform.</span></li>
<li><span>Monitoring and Logging: Implement robust monitoring and logging solutions for GCP resources using tools like Google Cloud Monitoring and the ELK stack. Also, engage in filtering and browsing logs to identify cloud-native application issues.</span></li>
<li><span>Security: Ensure the security of GCP environments by implementing best practices, conducting regular audits, and staying informed about Google Cloud security updates.</span></li>
<li><span>Scaling and Optimization: Optimize GCP resources for cost efficiency and performance, and design solutions that can scale horizontally on Google Cloud.</span></li>
<li><span>Collaboration: Work closely with development and operations teams to facilitate smooth integration of DevOps practices into the software development lifecycle on Google Cloud.</span></li>
<li><span>Incident Response: Participate in on-call rotations and contribute to incident response activities on Google Cloud, troubleshooting and resolving issues promptly.</span></li>
<li><span>Automation: Identify opportunities for automation and develop scripts or workflows to streamline repetitive tasks on Google Cloud.</span></li>
<li><span>Documentation: Maintain comprehensive documentation for GCP infrastructure, configurations, and processes.</span></li>
<li><span>Troubleshooting existing information systems for errors and providing resolutions or recommendations for resolution on Google Cloud.</span></li>
<li><span>Continually review existing processes for the entire lifecycle and update or create new methods for improvement and minimizing single points of failure or wastage on Google Cloud.</span></li>
<li><span>Assist in cost optimization to avoid unnecessary spending of Cloud resources on Google Cloud Platform. </span></li>
</ul><p><span>Requirements:</span></p><p><span>Required Education and Experience:</span></p><ul>
<li><span>Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.</span></li>
<li><span>Possess relevant Google Cloud certifications such as Google Cloud Professional DevOps Engineer or Google Cloud Professional Cloud Architect.</span></li>
<li><span>8+ years of experience working in enterprise architecture and design across multiple IT functional areas involving hybrid cloud deployments.</span></li>
<li><span>Minimum of 5 years of experience as a DevOps Engineer with a focus on Google Cloud Platform (GCP).</span></li>
<li><span>Proficiency in scripting languages (e.g., Ruby, Python, Shell) and experience with infrastructure automation on GCP.</span></li>
<li><span>4+ years of experience in capacity planning, benchmarking, business continuity, and resiliency planning for GCP environments.</span></li>
<li><span>Hands-on experience with CI/CD tools like Jenkins, GitLab CI, or Google Cloud Build for GCP.</span></li>
<li><span>Familiarity with containerization technologies such as Docker and orchestration tools like Google Kubernetes Engine (GKE).</span></li>
<li><span>Strong understanding of GCP networking principles and services.</span></li>
<li><span>In-depth knowledge of GCP security best practices and experience implementing security controls on Google Cloud Platform.</span></li>
</ul><p><span> </span></p><p><span>Expected Competencies:</span></p><ul>
<li>
<span>Detailed oriented with</span><span> strong organizational skills</span>
</li>
<li><span>Ability to pay attention to programming style and neatness</span></li>
<li><span>Strong English communication skills, both written and verbal</span></li>
<li><span>Ability to train, mentor colleagues with patience with tangible results</span></li>
<li><span>Monitoring Infrastructure and applications and measuring customer experience and KPIs</span></li>
<li><span>Strong analytical and problem-solving skills to address complex infrastructure and deployment challenges.</span></li>
</ul><p><span> </span></p><p><strong><span>Work Timings:</span></strong></p><p><span>Monday through Friday from 12 PM to 9 PM IST to provide healthy overlap between India team and US team and supporting both to ensure adequate collaboration. This role will be working in Hybrid Mode and will require at least 2 days’ work from office at Hyderabad. Occasional evening and weekend work may be expected in case of job-related emergencies or client needs.</span></p><p><strong><span></span></strong><br></p><p><strong><span>EEO Statement:</span></strong></p><p><span>Cendyn provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Cendyn complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.</span></p><p><span>Cendyn expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Cendyn’s employees to perform their job duties may result in discipline up to and including discharge.</span></p><p><strong></strong><br></p><p><strong><span>Other Duties:</span></strong></p><p><span>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.</span></p>Senior Dotnet Developertag:jobscore.com,2024-03-08:/bYhZhLrV5jw5QKBxfJYo_d2024-03-12T12:23:39Z<div>JOB DESCRIPTION</div><div>
<p><strong><span>Job Purpose:</span></strong></p>
<p><span></span><span>This role is responsible for our primary stack of .NET and a broad array of other technologies to deliver our products. We use C#, ASP.NET, Web API and Windows Services and SQL Server as our main data store. On the client side, we are using HTML, CSS, jQuery, Vue.js and Bootstrap to create responsive interfaces. As a Senior Engineer you will be focused tactically on various projects.</span></p>
<p><span></span><strong><span>Job Responsibilities:</span></strong></p>
<p><strong><span></span></strong><span>Essential Functions:</span></p>
<ul>
<li><span>Collaborate with other developers and engineers to design, build, and maintain applications</span></li>
<li><span>Determine operational feasibility by evaluating analysis, problem definition, requirements, solution development and proposed solutions</span></li>
<li><span>Build applications for various platforms using common frameworks, including .NET</span></li>
<li><span>Write clean, testable code using .NET programming languages utilizing in-depth development, technical and design expertise in .NET, ASP.NET, C# and SQL-Server</span></li>
<li><span>Contribute and conduct development tests including but not exclusive to unit, integration and system level</span></li>
<li><span>Follows company software development standards and best practices</span></li>
<li><span>Develop technical specifications</span></li>
<li><span>Estimates development tasks based on the appropriate business constraints</span></li>
<li><span>Review and refactor code</span></li>
<li><span>Document development and operational procedures</span></li>
<li><span>Reviews and validates implementations of self and others to ensure they meet requirements and match the specifications</span></li>
<li><span>Mentors and supports junior developers’ work</span></li>
<li><span>Enforces and evolves software development standards and best practices</span></li>
<li><span>Troubleshoot software issues</span></li>
<li>
<span>Provide on-call support as necessary</span><span></span>
</li>
</ul>
<p><strong><span>Requirements:</span></strong><strong><span></span></strong></p>
<p><span>Required Education and Experience:</span></p>
<ul>
<li><span>Bachelor’s degree or equivalent combination of education and experience</span></li>
<li><span>At least 8-15 years professional experience in all stages of definition, design, implementation, testing, and deployment of web-based software solutions</span></li>
<li><span>Experience in the following tools/technologies: ASP.NET, C#, SQL Server, .Net core, message queueing, HTML and JavaScript, knowledge design patterns and architectural concepts (MVC, DI, Restful API, Microservice)</span></li>
<li><span>Hands on experience using testing frameworks (i.e., NUnit, Visual Studio, xUnit, etc.) and TDD</span></li>
<li><span>Experience with Agile (Scrum) Software Development Process and methodologies</span></li>
<li><span>Experience with database management and security a plus</span></li>
<li><span>Experience with RabbitMQ and Mongo db is a plus</span></li>
<li><span>Experience with source control such as git or git hub and branching/merging best practices</span></li>
<li><span>Experience migrating or working with C++, SSIS or SSRS code is a plus</span></li>
<li><span>Analytical skills</span></li>
<li><span>Communication skills</span></li>
</ul>
<p><span></span><span>Expected Competencies:</span></p>
<ul>
<li><span>Detailed oriented with strong organizational skills</span></li>
<li><span>Ability to pay attention to programming style and neatness</span></li>
<li><span>Strong English communication skills, both written and verbal</span></li>
<li><span>Ability to train, mentor junior colleagues with patience with tangible results</span></li>
</ul>
<p><strong><span>Work Timings:</span></strong></p>
<p><span>Monday through Friday from 12 PM to 9 PM IST to provide healthy overlap between India team and US team and supporting both to ensure adequate collaboration. This role will be working in Hybrid Mode and will require at least 2 days’ work from office at Hyderabad. Occasional evening and weekend work may be expected in case of job-related emergencies or client needs.</span></p>
<p><strong><span>EEO Statement:</span></strong></p>
<p><span>Cendyn provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Cendyn complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.</span></p>
<p><span>Cendyn expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Cendyn’s employees to perform their job duties may result in discipline up to and including discharge.</span></p>
<p><strong><span>Other Duties:</span></strong></p>
<p><span>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.</span></p>
</div>Senior Front End Developer - Vue.jstag:jobscore.com,2024-02-27:/dxZqkdlonbGiZDi3VC_eVn2024-03-12T12:26:45Z<p><strong><span>Job Purpose:</span></strong></p><p><span>The role of this job is to design, build and maintain high-quality technology solutions that deliver an exceptional customer experience. The role requires passion, knowledge, and experience working with HTML and CSS, JavaScript as well as knowledge of modern techniques and technologies. With being able to work with legacy technologies as well. Cross browser/device coding and knowledge. The ability to work with a team and follow instructions and pay attention to detail is a must.</span></p><p><strong><span>Job Responsibilities:</span></strong><span> </span></p><ul>
<li><span>Create new features or parts of internal/user-facing applications, with the end user in mind, providing for the best customer experience</span></li>
<li><span>Assist in building component-based architectures for supporting applications including developing components and libraries that are reusable and future-proof</span></li>
<li><span>Knowledge in using UI/UX designs or wireframes to create the respective code and the application for multiple browsers</span></li>
<li><span>Uses knowledge of Vue.JS or other JavaScript frameworks and their lifecycles to maximize components performance across different devices and browsers</span></li>
<li><span>Assure that all user input is validated before submitting to back-end</span></li>
<li><span>Work with a team of developers in determining and executing best practices through peer review, pull requests, and regular collaboration</span></li>
<li><span>Stay up-to-date on emerging technologies</span></li>
<li><span>Problem Solving skills with the ability to analyze and review code</span></li>
<li><span>Working with teams and communication skills</span></li>
<li><span>Aligning to structured process and operational guidelines</span></li>
<li><span>Learn new concepts, techniques and technology from more senior team members</span></li>
</ul><p><strong><span>Requirements:</span></strong></p><ul>
<li>At least 6 - 8 years’ experience authoring, maintaining, and developing in a web environment.</li>
<li>Strong experience with front-end component framework of Vue.js </li>
<li>Good to have experience on React, Angular and other Front end frameworks</li>
<li><span>Proven knowledge and experience in web technologies, languages, protocols, tactics, and tools</span></li>
<li><span>HTML, JavaScript, and CSS required, including responsive design experience</span></li>
<li><span>Knowledge CSS preprocessors like Sass and LESS</span></li>
<li>
<span>JavaScript skills with knowledge of or actively learning ECMAScript 5 and up</span><span> </span>
</li>
<li><span>Experience with Adobe Photoshop and Illustrator a plus</span></li>
<li><span>Visual Studios is a plus</span></li>
<li><span>Understanding of cross browser/device testing</span></li>
<li><span>Bachelor’s degree or equivalent combination of education and experience</span></li>
<li><span>Familiar with Agile (Scrum) Software Development Process and methodologies</span></li>
<li><span>Related certification</span></li>
<li><span>Detailed oriented with strong organizational skills</span></li>
<li><span>Ability to pay attention to programming style and neatness</span></li>
<li><span>Strong English communication skills, both written and verbal</span></li>
<li>
<span>A motivation to stay current in new web trends and technologies.</span><span> </span>
</li>
</ul><p><br></p><p><strong><span>Work Timings:</span></strong></p><p><span>Monday through Friday from 12 PM to 9 PM IST to provide healthy overlap between India team and US team and supporting both to ensure adequate collaboration. This role will be working in Hybrid Mode and will require at least 2 days’ work from office at Hyderabad. Occasional evening and weekend work may be expected in case of job-related emergencies or client needs.</span></p><p><strong><span>EEO Statement:</span></strong></p><p><span>Cendyn provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Cendyn complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.</span></p><p><span>Cendyn expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Cendyn’s employees to perform their job duties may result in discipline up to and including discharge.</span></p><p><strong><span>Other Duties:</span></strong></p><p><span>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.</span></p><p><span> </span></p><p><br></p><p> </p>Senior Full Stack Developer - Ruby on Railstag:jobscore.com,2024-03-15:/bxx36xRAPiCAjY-wT_yXU22024-03-18T19:09:41Z<p><span><strong>Job Purpose:</strong></span></p><p><span>To contribute to the development and maintenance of web applications by utilizing Ruby on Rails expertise. We are seeking a talented and experienced Ruby on Rails Software Developer to join our dynamic team. You will work closely with other team members to implement new features, improve existing functionalities, and help in optimizing the software architecture. You will be responsible for designing, coding, testing, and deploying web applications using the Ruby programming language and the Rails framework. Your role will involve collaborating with cross-functional teams to deliver high-quality software solutions that meet our clients' needs.</span></p><p><span> </span></p><p><br></p><p><span><strong>Job Responsibilities:</strong></span></p><ul>
<span class="fr-close-ul"></span><span class="fr-close-ul"></span><span class="fr-close-ul"></span><span class="fr-close-ul"></span><span class="fr-close-ul"></span><span class="fr-close-ul"></span><span class="fr-close-ul"></span><span class="fr-close-ul"></span><li><span>Design, develop, and optimize web applications using Ruby on Rails to improve functionality and user experience.</span></li>
<li><span>Write clean, maintainable, and efficient code following best practices.</span></li>
<li><span>Conduct code reviews and provide constructive feedback to peers.</span></li>
<li><span>Troubleshoot and resolve software defects and performance issues.</span></li>
<li><span>Optimize application performance and scalability.</span></li>
<li><span>Stay up to date with the latest industry trends and technologies related to Ruby on Rails.</span></li>
<li><span>Work closely with DevOps and QA teams to ensure smooth deployment and testing processes.</span></li>
<li><span>Participate in agile development processes, including sprint planning and daily stand-up meetings.</span></li>
<li><span>Contribute to documentation, knowledge sharing, and mentoring junior developers.</span></li>
<li><span>Enforces and evolves software development standards and best practices.</span></li>
<li><span>Troubleshoot software issues and ensure timely resolution to maintain high availability and performance.</span></li>
<li><span>Estimates development tasks based on the appropriate business constraints.</span></li>
<li><span>Provide on-call support as necessary.</span></li>
</ul><p><span> </span></p><p><br></p><p><span><strong>Requirements:</strong></span></p><p><span>Required Education and Experience:</span></p><ul>
<li><span>Bachelor’s degree or equivalent combination of education and experience.</span></li>
<li><span>Overall, 5-7 years’ experience as a Ruby on Rails Developer.</span></li>
<li><span>Strong proficiency in Ruby programming language.</span></li>
<li><span>Experience with RESTful API design and integration.</span></li>
<li><span>In-depth knowledge of the Ruby on Rails framework.</span></li>
<li><span>Strong proficiency with front-end technologies (HTML, CSS, JavaScript).</span></li>
<li><span>Proficiency with NoSQL Databases like: MongoDB and relational databases (e.g., PostgreSQL, MySQL) as well.</span></li>
<li><span>Strong understanding of Object-Oriented Programming (OOP) principles.</span></li>
<li><span>Version control system experience (e.g., Git).</span></li>
<li><span>Ability to write clean, maintainable, and well-documented code.</span></li>
<li><span>Problem-solving skills and attention to detail.</span></li>
<li><span>Strong communication and teamwork skills.</span></li>
<li><span>Experience of working with front-end frameworks/libraries like: Angular, React, or VueJS would be a strong plus.</span></li>
</ul><p><span> </span></p><p><br></p><p><span>Expected Competencies:</span></p><ul>
<li><span>Ability to write clean, maintainable code and to understand complex software architecture.</span></li>
<li><span>Strong analytical skills to troubleshoot and solve coding issues.</span></li>
<li><span>Detailed oriented with strong organizational skills</span></li>
<li><span>Ability to pay attention to programming style and neatness.</span></li>
<li><span>Ability to effectively communicate technical information to both technical and non-technical stakeholders.</span></li>
<li><span>Ability to work well in cross-functional teams, respecting opinions and contributing constructively to team goals.</span></li>
<li><span>Commitment to delivering high-quality work and testing rigorously before deployment.</span></li>
<li><span>Willingness to learn new technologies and adapt to changing project requirements.</span></li>
<li><span>Efficient in balancing multiple tasks and deadlines.</span></li>
</ul><p><span> </span></p><p><br></p><p><span><strong>Work Timings:</strong></span></p><p><span>Monday through Friday from 12 PM to 9 PM IST to provide healthy overlap between India team and US team and supporting both to ensure adequate collaboration. This role will be working in Hybrid Mode and will require at least 2 days’ work from office at Hyderabad. Occasional evening and weekend work may be expected in case of job-related emergencies or client needs.</span></p><p><span> </span></p><p><br></p><p><span><strong>EEO Statement:</strong></span></p><p><span>Cendyn provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Cendyn complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.</span></p><p><span>Cendyn expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Cendyn’s employees to perform their job duties may result in discipline up to and including discharge.</span></p><p><span> </span></p><p><br></p><p><span><strong>Other Duties:</strong></span></p><p><span>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.</span></p>Senior Software Engineer - Java tag:jobscore.com,2024-01-02:/c6XSk3Q0rcy4MaPURNbM3p2024-03-12T12:22:14Z<p><strong>Job Responsibilities </strong></p><ul>
<li>Design and implement high-quality cutting-edge software</li>
<li>Own the complete lifecycle of a component/feature of our product</li>
<li>Contribute to overall engineering team efforts on cohesive architecture and design</li>
<li>Commit to highest quality standards by delivering comprehensive unit tests along with production code </li>
<li>Be a performance junkie, strive for the best possible performance and responsiveness of services </li>
<li>Drive continuous adoption and integration of relevant new technologies into design </li>
<li>Monitor support tickets created by customers; Characterise the incidents, reproduce, diagnosis and analyse the root cause</li>
<li>Collaborate with product, customer success, support and other engineering teams to ensure successful delivery of product roadmap</li>
<li>Represent Cendyn to customers and partners as needed</li>
</ul><p><br></p><p> </p><p><strong>Required Education and Experience:-</strong></p><ul>
<li>BS/MS or equivalent experience</li>
<li>6-8 years’ experience delivering highly scalable, consumer facing SAAS applications</li>
<li>Proven Java developer with proficiency with Spring framework, Spring Boot and web services</li>
<li>2+ years' experience in working with cloud native microservices based architecture</li>
<li>Hands on experience in architecting a highly scalable REST web services-based systems</li>
<li>Demonstrable expertise in OO design and implementation</li>
<li>Ability to work in an agile team with an understanding of software development lifecycle (design, development, testing, CI/CD, etc.)</li>
<li>3+ years with product companies in a various stage of growth and success</li>
<li>Strong organisational, prioritisation and communication skills</li>
</ul><p> </p><p><br></p><p><strong>Desired Experience</strong></p><ul>
<li>Cloud computing and distributed computing</li>
<li>Prior experience working on microservices at scale</li>
<li>Experience of using Containers (Docker)</li>
<li>Understanding of Micro Services Architecture</li>
<li>Understanding of software development lifecycle (design, development, testing, CI/CD, etc.)</li>
</ul><p> </p><p><br></p><p><strong>Our Technology Stack</strong></p><p>Java/J2EE, Spring, Spring Boot, Hibernate, MySQL, DynamoDB, Redis, Memcache, Elasticsearch, AWS, Linux</p><p><br></p><p><strong><span>Work Timings:</span></strong></p><p><span>Monday through Friday from 12 PM to 9 PM IST to provide healthy overlap between India team and US team and supporting both to ensure adequate collaboration. This role will be working in Hybrid Mode and will require at least 3 days’ work from office at Hyderabad.</span></p><p><span></span><br></p><p><strong><span>EEO Statement:</span></strong></p><p><span>Cendyn provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Cendyn complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.</span></p><p><span>Cendyn expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Cendyn’s employees to perform their job duties may result in discipline up to and including discharge.</span></p><p><span></span><br></p><p><strong><span>Other Duties:</span></strong></p><p><span>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.</span></p><p> </p>Senior Software Engineer - Java tag:jobscore.com,2024-03-08:/cYC4suCIjgU6k4xcwRQSke2024-03-19T14:49:24Z<p><strong>About Us</strong></p><p>We are a dynamic and fast-growing SaaS company making waves in the hospitality domain. We are looking for a passionate developer to join our talented engineering team and be a part of our exciting journey during a huge growth phase. We offer an informal and collaborative environment where you can apply yourself across all tiers of our system.</p><p><strong>Job Responsibilities </strong></p><ul>
<li>Design and implement high-quality cutting-edge software</li>
<li>Own the complete lifecycle of a component/feature of our product</li>
<li>Contribute to overall engineering team efforts on cohesive architecture and design</li>
<li>Commit to highest quality standards by delivering comprehensive unit tests along with production code </li>
<li>Be a performance junkie, strive for the best possible performance and responsiveness of services </li>
<li>Drive continuous adoption and integration of relevant new technologies into design </li>
<li>Monitor support tickets created by customers; Characterize the incidents, reproduce, diagnosis and analyse the root cause</li>
<li>Collaborate with product, customer success, support and other engineering teams to ensure successful delivery of product roadmap</li>
<li>Represent Cendyn to customers and partners as needed</li>
</ul><p> </p><p><strong>Required Education and Experience:-</strong></p><ul>
<li>BS/MS or equivalent experience</li>
<li>6-8 years’ experience delivering highly scalable, consumer facing SAAS applications</li>
<li>Proven Java developer with proficiency with Spring framework, Spring Boot and web services</li>
<li>2+ years' experience in working with cloud native microservices based architecture</li>
<li>Hands on experience in architecting a highly scalable REST web services-based systems</li>
<li>Demonstrable expertise in OO design and implementation</li>
<li>Ability to work in an agile team with an understanding of software development lifecycle (design, development, testing, CI/CD, etc.)</li>
<li>3+ years with product companies in a various stage of growth and success</li>
<li>Strong organizational, prioritization and communication skills</li>
</ul><p> </p><p><strong>Desired Experience</strong></p><ul>
<li>Cloud computing and distributed computing</li>
<li>Prior experience working on microservices at scale</li>
<li>Experience of using Containers (Docker)</li>
<li>Understanding of Micro Services Architecture</li>
<li>Understanding of software development lifecycle (design, development, testing, CI/CD, etc.)</li>
</ul><p> </p><p><strong>Our Technology Stack</strong></p><p>Java/J2EE, Spring, Spring Boot, Hibernate, MySQL, DynamoDB, Redis, Memcache, Elasticsearch, AWS, Linux</p><p><b style="text-align:left;">Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.</b></p><p><br></p>Senior Technical Support Engineer - Ruby on Railstag:jobscore.com,2023-12-12:/dHSApWVdfeAz0lvb7zC3to2024-03-12T12:27:14Z<div>
<div><p><span><span><strong>Job Purpose:</strong></span></span><span><strong> </strong></span></p></div>
<div>
<p><span><span>As a </span><span>Senior Production Support Engineer</span><span>, </span><span>you'll</span><span> </span><span>be responsible for</span><span> production support to internal and external customers. The ideal</span><span> c</span><span>andidate </span><span>possesses</span><span> not only a variety of technical knowledge but also excellent prioritization and troubleshooting skills. The</span><span> </span><span>Technical Specialist will contribute to the team by suggesting specific feature requests, sharing engineering release information, and</span><span> d</span><span>eveloping both the internal and external knowledge base on product functionality and best practices</span></span><span> </span></p>
<p><br></p>
<p><span><span><strong>Essential Functions:</strong></span></span><span><strong> </strong></span></p>
</div>
<div>
<ul>
<li>
<span><span>Act as the first point of contact for all technical support issues</span></span><span> </span>
</li>
<li>
<span><span>Provide</span><span> professional and prompt communication on technical analysis and resolution of customer issues</span></span><span> </span>
</li>
<li>
<span><span>Have ownership over cases from start to finish including troubleshooting, communicating with the stake holders, and</span></span><span> </span>
</li>
<li>
<span><span>pulling in other teams</span></span><span> </span>
</li>
<li>
<span><span>Characterization of the incident, reproduction, diagnosis, and analysis of the root cause</span></span><span> </span>
</li>
<li>
<span><span>Work with the Business Development, Product, Engineering and QA teams on special projects</span></span><span> </span>
</li>
<li>
<span><span>Work with the Sales Team on achieving a high percentage of client retention</span></span><span> </span>
</li>
<li>
<span><span>Contribute to and lead customer support service improvements efforts</span></span><span> </span>
</li>
<li>
<span><span>Should be flexible in working with 24x7 shifts</span></span><span> </span>
</li>
</ul>
<p><br></p>
</div>
<div><p><span><span><strong>Job </strong></span><span><strong>Requirements:</strong></span></span><span><strong> </strong></span></p></div>
<div><p><span><span><strong>Required Education and Experience:</strong></span></span><span><strong> </strong></span></p></div>
<div><ul>
<li><span>Bachelor’s degree pertaining to computer science or related.</span></li>
<li><span>5 to 10 years of relevant Testing experience in a product development environment.</span></li>
<li><span>Demonstrated competency in Ruby and its related technologies: Ruby on Rails, NodeJS and jQuery.</span></li>
<li><span>Strong experience with noSQL databases.</span></li>
<li><span>Familiar with internet technologies such as HTML, CSS, JavaScript (major plus).</span></li>
<li><span>Will be an added advantage if the candidate can possess knowledge on cloud technologies like Google Cloud and/or AWS.</span></li>
</ul></div>
</div><div>
<div></div>
<div>
<p><br></p>
<p><span><span><strong>Preferred Education and Experience:</strong></span></span><span><strong> </strong></span></p>
</div>
<div><ol><li><p><span><span>Experience as </span><span>lead is preferred.</span></span><span> </span></p></li></ol></div>
<div>
<p><br></p>
<p><span><span><strong>Expected C</strong></span><span><strong>ompetencies:</strong></span></span><span><strong> </strong></span></p>
<ul>
<li><span>Excellent verbal and written communication skills.</span></li>
<li><span>Detail-oriented and able to work at an efficient pace.</span></li>
<li><span>Multi-tasking abilities</span></li>
<li><span>Strong analytical skills and problem-solving ability</span></li>
<li><span>Ability to work in a collaborative, team environment and ability to remain positive even during fast paced, potential stressful situations.</span></li>
<li><span>Requires excellent Organizational, time management and prioritization skills.</span></li>
<li><span>Requires excellent Communication skills.</span></li>
<li><span>Requires strong attention to detail.</span></li>
</ul>
</div>
<div><br></div>
<div><p><span><span><strong>Work Environment:</strong></span></span><span><strong> </strong></span></p></div>
<div><p><span><span>This job </span><span>operates</span><span> in an office environment</span><span>. Working </span><span>in an office environment</span><span> requires a high degree of discipline and the ability to </span><span>work with others</span><span> in a moderately noisy open office environment with centrally controlled head/AC setting</span><span>.</span></span><span> </span></p></div>
<div><p><span><span><strong>Physical Demands:</strong></span></span><span><strong> </strong></span></p></div>
<div><p><span><span>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.</span></span><span> </span></p></div>
<div><p><span><span>While performing the duties of this job, the employee </span><span>is regularly required to</span><span> talk or </span><span>hear</span><span>. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.</span></span><span> </span></p></div>
<div><p><span><span><strong>Position Type/Expected Hours of Work:</strong></span></span><span><strong> </strong></span></p></div>
</div><div><p><span><span>This is a full-time position. </span><span>Candidate</span><span> will be expected to work in a 24x7 work schedule.</span></span><span> </span></p></div><div><p><span> </span></p></div><div><p><span><span><strong>EEO Statement</strong></span></span><span><strong> </strong></span></p></div><div><p><span><span>Cendyn</span><span> </span><span>provides</span><span> equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, </span><span>disability</span><span> or genetics. In addition to federal law requirements, </span><span>Cendyn</span><span> </span><span>complies with</span><span> applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, </span><span>compensation</span><span> and training.</span></span><span> </span></p></div><div><p><span><span>Cendyn</span><span> expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of</span><span> </span><span>Cendyn</span><span>’s</span><span> employees to perform their job duties may result in discipline up to and including discharge.</span></span><span> </span></p></div><div>
<p><br></p>
<p><span><span><strong>Other Duties</strong></span></span><span><strong> </strong></span></p>
</div><div><p><span><span>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.</span><span> Duties, </span><span>responsibilities</span><span> and activities may change at any time with or without notice. </span></span><span> </span></p></div>Software Engineer - Java tag:jobscore.com,2023-11-15:/aneN79N7HdYlSYMnRCv7CF2024-03-12T12:18:53Z<p><strong>Job Overview :</strong></p><p>Develop and maintain our flagship product implemented in Java suite. You will be a critical member of our core development team. In addition, experience of working in AWS would be a strong plus. You will work closely with our team of developers to create and maintain our products that meet our clients' needs.</p><p><br></p><p><span><strong>Job Responsibilities :</strong></span></p><ul>
<li><span>Design and implement high-quality cutting-edge software</span></li>
<li><span>Own the complete lifecycle of a component/feature of our product</span></li>
<li><span>Contribute to overall engineering team efforts on cohesive architecture and design</span></li>
<li><span>Commit to highest quality standards by delivering comprehensive unit tests along with production code </span></li>
<li><span>Strive for the best possible performance and responsiveness of services </span></li>
<li><span>Monitor support tickets created by customers; Characterise the incidents, reproduce, diagnosis and analyse the root cause</span></li>
<li><span>Collaborate with product, customer success, support and other engineering teams to ensure successful delivery of product roadmap</span></li>
<li><span>Represent Cendyn to customers and partners as needed</span></li>
</ul><p><span> </span></p><p><br></p><p><span><strong>Required Experience and Educational skills :</strong></span></p><ul>
<li><span>BS/MS or equivalent experience</span></li>
<li><span>5-7 years’ experience delivering highly scalable, consumer facing SAAS applications</span></li>
<li><span>Proven Java developer with proficiency with Spring framework, Spring Boot and web services</span></li>
<li><span>1+ years' experience in working with cloud native microservices based architecture</span></li>
<li><span>Hands on experience in architecting a highly scalable REST web services-based systems</span></li>
<li><span>Demonstrable expertise in OO design and implementation</span></li>
<li><span>Ability to work in an agile team with an understanding of software development lifecycle (design, development, testing, CI/CD, etc.)</span></li>
<li><span>2+ years with product companies in a various stage of growth and success</span></li>
<li><span>Strong organisational, prioritisation and communication skills</span></li>
</ul><p><span> </span></p><p><br></p><p><span><strong>Desired Experience :</strong></span></p><ul>
<li><span>Cloud computing and distributed computing</span></li>
<li><span>Prior experience working on microservices at scale</span></li>
<li><span>Experience of using Containers (Docker) is a plus</span></li>
<li><span>Understanding of Micro Services Architecture</span></li>
<li><span>Understanding of software development lifecycle (design, development, testing, CI/CD, etc.</span></li>
</ul><p><span><br></span></p><p><span><strong>Our Technology Stack</strong></span></p><p><span>Java/J2EE, Spring, Spring Boot, Hibernate, MySQL, </span><span>DynamoDB, Redis, Memcache, Elasticsearch</span><span>, AWS, Linux</span></p><p><br></p><p><strong>Position Type/Expected Hours of Work:</strong></p><p>This is a full-time position. Occasional evening and weekend work may be expected in case of job-related emergencies or client needs.</p><p><strong><br></strong></p><p><strong>EEO Statement:</strong></p><p>Cendyn provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Cendyn complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.</p><p>Cendyn expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Cendyn’s employees to perform their job duties may result in discipline up to and including discharge.</p><p><br></p><p><strong>Other Duties:</strong></p><p>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.</p><p> </p>Team Lead - Quality Assurancetag:jobscore.com,2024-02-13:/bEqf95GKjlSzxiohh422bE2024-03-12T12:20:00Z<p><strong><span>Job Purpose:</span></strong></p><p><span>As a Team Lead has practical knowledge of agile development methodologies and engineering best practices. Designing and assisting in building test automation architecture. The Team Lead will provide experienced quality assurance support to the product development team, resolving bugs, defects, and other issues and ensuring the product meets customer specifications. Managing defects and proactively identifying risks to management. Should have experience building automation framework and implementing QA processes.</span></p><p><span> </span></p><p><br></p><p><strong><span>Job Responsibilities:</span></strong></p><p><span>Essential Functions:</span></p><ul>
<li><span>Ability to come up with software Test strategies and get it executed successfully.</span></li>
<li><span>Responsible for management and coordination of all testing activities on assigned projects including definition of testing approach, test effort estimation, progress and status reporting, training and education.</span></li>
<li><span>Analysis of current manual test processes to design automation scope and structure.</span></li>
<li><span>Build and implementation of robust automated test framework.</span></li>
<li><span>Integration of automated test suites with the current build and deployment processes.</span></li>
<li><span>Maintenance of automated tests to accommodate changes in system design and architecture.</span></li>
<li><span>Provide periodic automation execution status to all stakeholders.</span></li>
<li><span>Should be able to analyze, verify and automate API cases.</span></li>
<li><span>Should be able to spin up and down Quality environment as needed.</span></li>
<li><span>Integration of Automation framework with CICD and other 3rd party tools.</span></li>
<li><span>Design and publish meaningful metric to support automation test creation and execution.</span></li>
<li><span>Maintain regression testcases.</span></li>
<li><span>Better structure test cases with automation in mind -- including identifying prerequisites and specifying what should be validated.</span></li>
<li><span>Constantly working on upgrading automation framework and increase performance and efficiency of automation scripts.</span></li>
<li><span>Extensive data analysis for both manual and automation testing.</span></li>
<li><span>Perform peer design and code reviews.</span></li>
<li><span>Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code.</span></li>
<li><span>Collaborate with colleagues to implement and integrate new tools and technology.</span></li>
<li><span>Support QC engineers by providing advice, coaching and educational opportunities.</span></li>
<li><span>Support the continual growth of the engineering team by participating in the recruitment process.</span></li>
<li><span>Remain current with industry and company development practices as well as evolving technology trends.</span></li>
<li><span>Make informed decisions quickly and take ownership of services and applications at scale.</span></li>
<li><span>Strong understanding of functional and non-functional software</span></li>
<li><span>Requires excellent Organizational, time management and prioritization skills.</span></li>
<li><span>Requires excellent Communication skills.</span></li>
<li><span>Requires strong attention to detail.</span></li>
<li><span>Build and implementation of performance test suites.</span></li>
<li><span>To run and manage release by self.</span></li>
</ul><p><br></p><p><span>Non-Essential Functions:</span></p><ul><li><span>Understand client-server architecture, MS Windows services, web server technologies (IIS) and general networking knowledge</span></li></ul><p><span> </span></p><p><br></p><p><strong><span>Job Requirements:</span></strong></p><p><span>Required Education and Experience:</span></p><ul>
<li><span>Bachelor’s degree pertaining to computer science.</span></li>
<li><span>10 - 15 years of relevant Testing experience in a product development environment.</span></li>
<li><span>Experience with design and development automation Framework using.</span></li>
<li><span>Prior experience with Data Driven Frameworks using XML and Database (MS SQL Server).</span></li>
<li><span>Testing: Selenium, Jira, Xray, NUnit, WebdriverIO, Protractor, JMeter or similar.</span></li>
</ul><p><br></p><p><span>Preferred Education and Experience:</span></p><ul><li><span>Experience as test lead is preferred.</span></li></ul><p><br></p><p><span>Expected Competencies:</span></p><ul>
<li><span>Excellent verbal and written communication skills.</span></li>
<li><span>Detail-oriented and able to work at an efficient pace.</span></li>
<li><span>Multi-tasking abilities</span></li>
<li><span>Strong analytical skills and problem-solving ability</span></li>
<li><span>Ability to work in a collaborative, team environment and ability to remain positive even during fast paced, potential stressful situations.</span></li>
<li><span>Requires excellent Organizational, time management and prioritization skills.</span></li>
<li><span>Requires excellent Communication skills.</span></li>
<li><span>Requires strong attention to detail.</span></li>
</ul><p><span> </span></p><p><br></p><p><strong><span>Work Timings :</span></strong></p><p><span>This is a full-time position. Days and hours of work are Monday through Friday, and should be flexible to support different time zones ranging between 11AM IST to 2AM IST, Work schedule may include evening hours or weekends due to client needs per manager instructions This role will be working in Hybrid Mode and will require at least 2 days’ work from office at Hyderabad. Occasional evening and weekend work may be expected in case of job-related emergencies or client needs.</span></p><p><span> </span></p><p><br></p><p><strong><span>EEO Statement</span></strong></p><p><span>Cendyn provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Cendyn complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.</span></p><p><span>Cendyn expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Cendyn’s employees to perform their job duties may result in discipline up to and including discharge.</span></p><p><span> </span></p><p><br></p><p><strong><span>Other Duties</span></strong></p><p><span>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.</span></p>Technical Lead - Dotnettag:jobscore.com,2024-01-25:/da8xmSOo1dMOlwePnYL8-r2024-03-12T12:25:44Z<p><strong><span>Job Purpose:</span></strong></p><p><span> </span><span>The Technical Lead of Software Development directs and oversees the software function in the overall planning, organizing, developing, releasing, and maintaining of software applications and systems according to business needs. The Technical Lead manages a small team in a department. Creates technical strategies and specific objectives for the team. Also aligns team with broader department and R&D best practices, goals, and objectives. Technical Capabilities with a hands-on experience in the following tools/technologies: ASP.NET, C#, SQL Server, .Net core, message queueing, knowledge design patterns and architectural concepts (MVC, DI, Restful API, Microservice).</span></p><p><span> </span><strong><span>Job Responsibilities:</span></strong></p><ul>
<li><span>60-70% technical, in code, hands-on development work</span></li>
<li><span>30-40% functional, people and project management, architecture work</span></li>
<li><span>Analyzes complex business needs presented by the users / clients and recommends technical solutions</span></li>
<li><span>Ensures the consistency and stability of existing applications by creating, maintaining, and enforcing standards/procedures for implementing technical solutions as defined by the broader R&D architecture team</span></li>
<li><span>Directs operations in executing production tasks according to a documented schedule that meets or exceeds customer expectations</span></li>
<li><span>Directs and helps prioritizes workload for their software development team</span></li>
<li><span>Perform liaison duties between users, operations, development teams and 3rd party services in the areas of application design, modifications or trouble shooting</span></li>
<li><span>Enforces and evolves software development standards and best practices</span></li>
<li><span>Collaborate with other developers and engineers to design, build, and maintain applications</span></li>
<li><span>Build applications for various platforms using common frameworks, including .Net</span></li>
<li><span>Write clean, testable code using .NET programming languages utilizing in-depth development, technical and design expertise in .NET, ASP.NET, C# and SQL-Server</span></li>
<li><span>Contribute and conduct development tests including but not exclusive to unit, integration and system level</span></li>
<li><span>Develop technical specifications</span></li>
<li><span>Estimates development tasks based on the appropriate business constraints</span></li>
<li><span>Review and refactor code</span></li>
<li><span>Document development and operational procedures</span></li>
<li><span>Reviews and validates implementations of self and others to ensure they meet requirements and match the specifications</span></li>
<li><span>Conducts interviews and makes recommendations for new hires, consultants and/or replacement personnel</span></li>
<li><span>Coach, mentor, train and manage the performance of junior staff as needed</span></li>
</ul><p><strong><span>Requirements:</span></strong></p><p><span> </span><span>Required Education and Experience:</span></p><ul>
<li><span>Bachelor’s degree or equivalent combination of education and experience</span></li>
<li><span>At least 12-18 years of professional experience in all stages of definition, design, implementation, testing, and deployment of web-based software solutions</span></li>
<li><span>Minimum of 1 year of team/technical leadership experience</span></li>
<li><span>Demonstrated experience leading the introduction of new technologies and standards into an evolving environment</span></li>
<li><span>Must have the technical capability to manage resources at the deepest levels across many areas of Development Operations such as Product Management/Coordination, Development, Quality/Testing</span></li>
<li><span>Technical Capabilities with a hands-on approach in the following tools/technologies: ASP.NET, C#, SQL Server, .Net core, message queueing, HTML and JavaScript, knowledge design patterns, and architectural concepts (MVC, DI, Restful API, Microservice)</span></li>
<li><span>Hands-on experience using testing frameworks (i.e., NUnit, Visual Studio, xUnit, etc.) and TDD</span></li>
<li><span>Experience with Agile (Scrum) Software Development Process and methodologies</span></li>
<li><span>Experience with database management and security a plus</span></li>
<li><span>Experience with source control such as git or git hub and branching/merging best practices</span></li>
<li><span>Experience migrating or working with C++, SSIS or SSRS code is a plus</span></li>
<li><span>Analytical skills</span></li>
<li><span>Communication skills</span></li>
</ul><p><strong><span>Personal characteristics:</span></strong></p><ul>
<li><span>Leadership: Balance team resourcing and talent management. Create and foster career development and growth paths for team members in alignment with company and personal objectives.</span></li>
<li><span>Expects Results: Consistently drives high standards for each individual and the team to accomplish established goals.</span></li>
<li><span>Communicates and Influences: Clearly communicates information and ideas to individuals and teams in an articulate, focused and compelling way.</span></li>
<li><span>Analytical and Instinctual: Compares information from multiple sources to identify core issues. Uses data to make decisions but also understands that instinct plays a part in innovating. Always uses good common sense.</span></li>
</ul><p><strong><span>Preferred Education and Experience:</span></strong></p><ul>
<li><span>Advanced degree or related certifications</span></li>
<li><span>3+ years of team/technical leadership experience preferred</span></li>
</ul><p><strong><span>Expected Competencies:</span></strong></p><ul>
<li><span>Team Leadership</span></li>
<li><span>Project Management abilities</span></li>
<li><span>Customer Client focus</span></li>
<li><span>Exceptionally strong verbal and written communication skills (both internal and external)</span></li>
<li><span>Proven writing skills including the ability to write concisely and clearly for different audiences</span></li>
<li><span>Detailed oriented with strong organizational skills</span></li>
<li><span>Ability to pay attention to programming style and neatness</span></li>
<li><span>Strong English communication skills, both written and verbal</span></li>
<li>
<span>Ability to train, and mentor junior colleagues with patience with tangible results</span><span></span>
</li>
</ul><p><span><br></span></p><p><strong><span>Work Timings:</span></strong></p><p><span>Monday through Friday from 12 PM to 9 PM IST to provide healthy overlap between India team and US team and supporting both to ensure adequate collaboration. This role will be working in Hybrid Mode and will require at least 2 days’ work from office at Hyderabad. Occasional evening and weekend work may be expected in case of job-related emergencies or client needs.</span></p><p><strong><span>EEO Statement:</span></strong></p><p><span>Cendyn provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Cendyn complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.</span></p><p><span>Cendyn expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Cendyn’s employees to perform their job duties may result in discipline up to and including discharge.</span></p><p><strong><span>Other Duties:</span></strong></p><p><span>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.</span></p><p><span> </span></p>Technical Lead - Ruby on Railstag:jobscore.com,2023-12-12:/cBcElLxwzjTiiDrGIDCM4N2024-03-12T12:25:17Z<p><strong><span>Job Purpose:</span></strong></p><p><span>To lead, oversee and contribute to the development and maintenance of web applications by utilizing Ruby on Rails expertise. As the Ruby on Rails Technical Lead, you'll not only contribute to coding but also ensure that the team meets its goals, follows best practices, and delivers high-quality software solutions to meet client needs. You will work closely with other team members to implement new features, improve existing functionalities, and help in optimizing the software architecture. Your role will involve collaborating with cross-functional teams to deliver high-quality software solutions that meet our clients' needs.</span></p><p><strong><span> </span></strong></p><p><strong><span>Job Responsibilities:</span></strong></p><ul>
<li><span>Lead and guide the software development team in the design, development, and optimization of Ruby on Rails web applications.</span></li>
<li><span>Collaborate with product managers to translate requirements into technical specifications: project scope, goals, and deliverables.</span></li>
<li><span>Conduct code reviews and mentor junior and intermediate developers to enhance coding skills and best practices. Review and validate implementations to ensure they meet requirements and match the specifications.</span></li>
<li><span>Oversee software architecture decisions, ensuring scalability and maintainability.</span></li>
<li><span>Facilitate communication between the development team and stakeholders.</span></li>
<li><span>Assist in troubleshooting and resolving high-priority software defects and issues.</span></li>
<li><span>Plan & manage sprints and work closely with DevOps & QA teams to ensure smooth deployment and testing processes.</span></li>
<li><span>Promote and enforce coding standards and best practices within the team.</span></li>
<li><span>Evaluate and introduce new technologies, processes, and policies to improve development efficiency.</span></li>
<li><span>Provide regular status updates to upper management and stakeholders.</span></li>
<li><span>Assist in hiring and training new team members.</span></li>
<li><span>Design, develop, and optimize web applications using Ruby on Rails to improve functionality and user experience.</span></li>
<li><span>Estimates development tasks based on the appropriate business constraints.</span></li>
<li><span>Provide on-call support as necessary.</span></li>
</ul><p><span> </span></p><p><strong><span>Requirements:</span></strong></p><p><span>Required Education and Experience:</span></p><ul>
<li><span>Bachelor’s degree or equivalent combination of education and experience.</span></li>
<li><span>10+ years of experience as a Ruby on Rails Developer.</span></li>
<li><span>3+ years of experience in a leadership role.</span></li>
<li><span>Strong proficiency in Ruby programming language and experience with front-end technologies (HTML, CSS, JavaScript).</span></li>
<li><span>Proficiency in both relational (e.g., PostgreSQL, MySQL) and NoSQL databases (e.g., MongoDB).</span></li>
<li><span>Experience with RESTful API design and integration.</span></li>
<li><span>In-depth knowledge of the Ruby on Rails framework.</span></li>
<li><span>Proficiency with relational databases (e.g., PostgreSQL, MySQL) as well as NoSQL Databases like: MongoDB.</span></li>
<li><span>Strong understanding of Object-Oriented Programming (OOP) principles.</span></li>
<li><span>Version control system experience (e.g., Git).</span></li>
<li><span>Ability to write clean, maintainable, and well-documented code.</span></li>
<li><span>Problem-solving skills and attention to detail.</span></li>
<li><span>Strong communication and teamwork skills.</span></li>
<li><span>Experience of working with front-end frameworks/libraries like: Angular, React, or VueJS would be a strong plus.</span></li>
</ul><p><span> </span></p><p><span>Expected Competencies:</span></p><ul>
<li><span>Strong managerial and leadership skills.</span></li>
<li><span>In-depth understanding of software architecture and OOP principles.</span></li>
<li><span>High-level problem-solving skills and strategic thinking.</span></li>
<li><span>Ability to motivate and guide team members to meet project objectives.</span></li>
<li><span>Proactive in identifying issues and bottlenecks and providing solutions.</span></li>
<li><span>Solid understanding of Agile methodologies and DevOps culture.</span></li>
<li><span>High commitment to quality and attention to detail.</span></li>
<li><span>Ability to write clean, maintainable code and to understand complex software architecture.</span></li>
<li><span>Strong analytical skills to troubleshoot and solve coding issues.</span></li>
<li><span>Detailed oriented with strong organizational skills</span></li>
<li><span>Ability to pay attention to programming style and neatness.</span></li>
<li><span>Ability to effectively communicate technical information to both technical and non-technical stakeholders.</span></li>
<li><span>Ability to work well in cross-functional teams, respecting opinions and contributing constructively to team goals.</span></li>
<li><span>Commitment to delivering high-quality work and testing rigorously before deployment.</span></li>
<li><span>Willingness to learn new technologies and adapt to changing project requirements.</span></li>
<li><span>Efficient in balancing multiple tasks and deadlines.</span></li>
</ul><p><span> </span></p><p><span> </span><strong><span>Work Timings:</span></strong></p><p><span>Monday through Friday from 12 PM to 9 PM IST to provide healthy overlap between India team and US team and supporting both to ensure adequate collaboration. This role will be working in Hybrid Mode and will require at least 2 days’ work from office at Hyderabad. Occasional evening and weekend work may be expected in case of job-related emergencies or client needs.</span></p><p><strong><span> </span></strong></p><p><strong><span>EEO Statement:</span></strong></p><p><span>Cendyn provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Cendyn complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.</span></p><p><span>Cendyn expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Cendyn’s employees to perform their job duties may result in discipline up to and including discharge.</span></p><p><strong><span> </span></strong></p><p><strong><span>Other Duties:</span></strong></p><p><span>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.</span></p><p><span> </span></p>Technical Support Engineer - Ruby on Railstag:jobscore.com,2023-12-12:/auQcSrlV9fsAZc-bUypAk_2024-03-12T12:24:17Z<p><strong><span>Job Purpose:</span></strong></p><p><span>As a Production Support Engineer, you'll be responsible for production support to internal and external customers. The ideal candidate possesses not only a variety of technical knowledge but also excellent prioritization and troubleshooting skills. The Technical Specialist will contribute to the team by suggesting specific feature requests, sharing engineering release information, and developing both the internal and external knowledge base on product functionality and best practices</span></p><p><span> </span></p><p><strong><span>Job Responsibilites:</span></strong></p><p><span>Essential Functions:</span></p><ul>
<li><span>Act as the first point of contact for all technical support issues</span></li>
<li><span>Provide professional and prompt communication on technical analysis and resolution of customer issues</span></li>
<li><span>Have ownership over cases from start to finish including troubleshooting, communicating with the stake holders, and</span></li>
<li><span>pulling in other teams</span></li>
<li><span>Characterization of the incident, reproduction, diagnosis, and analysis of the root cause</span></li>
<li><span>Work with the Business Development, Product, Engineering and QA teams on special projects</span></li>
<li><span>Work with the Sales Team on achieving a high percentage of client retention</span></li>
<li><span>Contribute to and lead customer support service improvements efforts</span></li>
<li><span>Should be flexible in working with 24x7 shifts</span></li>
</ul><p><strong><span> </span></strong></p><p><strong><span>Job Requirements:</span></strong></p><p><span>Required Education and Experience<strong>:</strong></span></p><ul>
<li><span>Bachelor’s degree pertaining to computer science or related.</span></li>
<li><span>3 to 5 years of relevant Testing experience in a product development environment.</span></li>
<li><span>Demonstrated competency in Ruby and its related technologies: Ruby on Rails, NodeJS and jQuery.</span></li>
<li><span>Strong experience with noSQL databases.</span></li>
<li><span>Familiar with internet technologies such as HTML, CSS, JavaScript (major plus).</span></li>
<li><span>Will be an added advantage if the candidate can possess knowledge on cloud technologies like Google Cloud and/or AWS</span></li>
</ul><p><span> </span></p><p><span>Expected Competencies:</span></p><ul>
<li><span>Excellent verbal and written communication skills.</span></li>
<li><span>Detail-oriented and able to work at an efficient pace.</span></li>
<li><span>Multi-tasking abilities</span></li>
<li><span>Strong analytical skills and problem-solving ability</span></li>
<li><span>Ability to work in a collaborative, team environment and ability to remain positive even during fast paced, potential stressful situations.</span></li>
<li><span>Requires excellent Organizational, time management and prioritization skills.</span></li>
<li><span>Requires excellent Communication skills.</span></li>
<li><span>Requires strong attention to detail.</span></li>
</ul><p><span> </span></p><p><strong><span>Work Timings:</span></strong></p><p><span>This is a full-time position. Candidate will be expected to work in a 24x7 work schedule. This role will be working in Hybrid Mode and will require at least 2 days’ work from office at Hyderabad. Occasional evening and weekend work may be expected in case of job-related emergencies or client needs.</span></p><p><strong><span> </span></strong></p><p><strong><span>EEO Statement</span></strong></p><p><span>Cendyn provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Cendyn complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.</span></p><p><span>Cendyn expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Cendyn’s employees to perform their job duties may result in discipline up to and including discharge.</span></p><p><span> </span></p><p><strong><span>Other Duties</span></strong></p><p><span>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. </span></p><p> </p>Sales Manager - Digital Marketingtag:jobscore.com,2024-01-22:/cf3C6ddo5coj_hGX_MnZiS2024-03-11T20:01:06Z<div>
<div><p><span><span><strong>Overview:</strong></span></span><span><strong> </strong></span></p></div>
<div><p><span><span>Cendyn</span><span> i</span><span>s </span><span>seeking </span><span>a </span><span>sales</span><span> manager </span></span><span><span>who is a results-driven hunter, with a proven </span><span>track record</span><span> of hitting quota. The ideal candidate has experience in SaaS sales, is highly organized, thrives in a fast-paced environment and is passionate about the hotel industry. The </span><span>S</span></span><span><span>ales manager</span></span><span><span> </span><span>is responsible for</span><span> new business acquisition across the </span><span>Cendyn</span><span> Digital Marketing</span><span> </span><span>products and </span><span>services.</span></span><span> </span></p></div>
<div><p><span><span><strong>Main Activity: </strong></span></span><span><strong> </strong></span></p></div>
<div><p><span><span>The</span><span> </span><span>Sales manager</span><span> </span></span><span><span>is responsible for</span><span> developing and executing a territory sales plan that secures new customers. </span><span>The individual will maximize every sales opportunity and achieve sales quota for an assigned territory. We are looking for a “Hunter” with a proven </span><span>track record</span><span> of selling over the phone, who can present the </span><span>Cendyn</span><span> Solutions via on-line demonstrations and presentations. This position will sell to hotels, management companies, ownership groups and/or other accommodation providers.</span></span><span> </span></p></div>
<div><p><span><span><strong>Responsibilities:</strong></span></span><span><strong> </strong></span></p></div>
<div><ul>
<li>
<span><span>Develop and execute a comprehensive territory sales plan for selling </span><span>Cendyn’s</span><span> Digital Marketing solutions and services within assigned </span><span>territory</span></span><span> </span>
</li>
<li>
<span><span>Develop and </span><span>maintain</span><span> a robust, diversified sales pipeline for potential new </span><span>customers</span></span><span> </span><ul>
<li>
<span><span>Review and analyze market </span><span>data</span></span><span> </span>
</li>
<li>
<span><span>Identify</span><span> potential hotel, management company, </span><span>brand</span><span> and ownership company </span><span>targets</span></span><span> </span>
</li>
<li>
<span><span>Cold calling and lead generation with 80-100 completed activities a </span><span>day</span></span><span> </span>
</li>
<li>
<span><span>Proactive inbound lead response time</span></span><span> </span>
</li>
<li>
<span><span>Analyze business needs of prospects and develop solutions that meet their </span><span>needs</span></span><span> </span>
</li>
</ul>
</li>
<li>
<span><span>Utilize consultative sales approach—ask relevant questions to uncover needs, </span><span>identify</span><span> barriers and overcome objections.</span></span><span> </span>
</li>
<li>
<span><span>Thoroughly vet out each </span><span>prospect decision-making</span><span> process, </span><span>timelines</span><span>, key stakeholders during the sales process.</span></span><span> </span>
</li>
<li>
<span><span>Develop and </span><span>maintain</span><span> rapport with key stakeholders for prospects and customers to build strong long-term partnerships.</span></span><span> </span>
</li>
<li>
<span><span>Prepare and deliver compelling sales presentations and sales </span><span>proposals</span></span><span> </span>
</li>
<li>
<span><span>Proactively work </span><span>Digital Marketing</span><span> opportunities for individual hotel sales in support of the brand endorsements and directives.</span></span><span> </span>
</li>
<li>
<span><span>Timely and professional follow-up with both internal team members and customers</span></span><span> </span>
</li>
<li>
<span><span>Negotiate and prepare contracts with potential customers, understand the legal ramifications of the contracts.</span></span><span> </span>
</li>
<li>
<span><span>Achieve Sales Quota on a consistent basis throughout the </span><span>year</span></span><span> </span>
</li>
<li>
<span><span>Use Salesforce as the system of record for all sales activity, </span><span>comply with</span><span> SOP’s for keeping accounts, leads, opportunities, </span><span>contacts</span><span> and activity up to date.</span></span><span> </span>
</li>
<li>
<span><span>Liaise with </span><span>Cendyn</span><span> marketing team to implement marketing strategy within assigned </span><span>territory</span></span><span> </span>
</li>
<li>
<span><span>Help Project Management team and Account Management team </span><span>establish</span><span> initial contact to new </span><span>customers</span></span><span> </span><ul>
<li>
<span><span>Hand over the contract and all necessary information to the Project Manager so that they can start training new </span><span>customers</span></span><span> </span>
</li>
<li>
<span><span>Liaise with Project Manager during the duration of the contract should there be any contract related </span><span>issues</span></span><span> </span>
</li>
<li>
<span><span>Manage contractual opportunities should chain or group hotels decide to sign up with more </span><span>hotels</span></span><span> </span>
</li>
</ul>
</li>
<li>
<span><span>Establish thorough knowledge of </span><span>Cendyn’s</span><span> product and service offerings, pricing structure, contract management parameters, </span><span>policies</span><span> and procedures.</span></span><span> </span>
</li>
<li>
<span><span>Participate in regular structured sales and business training programs to improve sales </span><span>performance</span></span><span> </span>
</li>
<li>
<span><span>Develop and </span><span>maintain</span><span> awareness of industry trends, </span><span>opportunities</span><span> and competitive trends. </span></span><span> </span>
</li>
</ul></div>
</div><div>
<div><br></div>
<div><p><span><span>Requirements:</span></span><span> </span></p></div>
<div><ul>
<li>
<span><span>Sales experience with sales experience in the hotel/hospitality/travel industry is </span><span>a </span><span>must</span></span><span> </span>
</li>
<li>
<span><span>Bachelor's degree </span><span>required</span><span> or any relevant work </span><span>experience</span></span><span> </span>
</li>
<li>
<span><span>Second language in addition to English preferred; French, Spanish, German</span></span><span> </span>
</li>
<li>
<span><span>Proven </span><span>track record</span><span> of sales performance selling technology, sales manager experience </span><span>preferred</span></span><span> </span>
</li>
<li>
<span><span>Strong sales, analytical, organization, communication and people skills </span><span>required</span></span><span> </span>
</li>
<li>
<span><span>Ability to adapt quickly to </span><span>new technologies</span><span>, </span><span>products</span><span> and </span><span>procedures</span></span><span> </span>
</li>
<li>
<span><span>Ability to work and thrive in a multi-tasked and fast-paced </span><span>environment</span></span><span> </span>
</li>
<li>
<span><span>Ability to innovate, overcome obstacles and implement best practices including sales </span><span>methodologies</span></span><span> </span>
</li>
<li>
<span><span>Proficiency</span><span> with Microsoft Office Suite </span><span>required</span></span><span> </span>
</li>
<li>
<span><span>Business-to-business or SaaS sales experience </span><span>preferred</span></span><span> </span>
</li>
<li>
<span><span>Knowledge of Salesforce </span><span>preferred</span></span><span> </span>
</li>
<li>
<span><span>Relationship Building: Builds effective relationships through positive communication that motivates and influences others in achieving corporate </span><span>objectives</span></span><span> </span>
</li>
<li>
<span><span>Personal Effectiveness: Produces outstanding results both professionally and personally by being proactive and committed. Continually focuses on achieving positive results contributing to company’s business </span><span>success</span></span><span> </span>
</li>
<li>
<span><span>Customer Focus: Passionately meets or exceeds customer expectations. </span><span>Enter</span><span> the customer’s world through listening and understanding. Nurtures relationships by recognizing and delivering on customer needs and </span><span>opinions</span></span><span> </span>
</li>
<li>
<span><span>Managing complexity: </span><span>Is able to</span><span> work effectively in </span><span>a highly complex</span><span>, diverse, changing environment. Adapts well to and is energized by change while </span><span>maintaining</span><span> focus on key business goals and personal </span><span>objectives</span></span><span> </span>
</li>
<li>
<span><span>Goal setting/short term planning: Achieves results by setting goals using quality planning, analysis and decision making. Adapts and copes successfully with </span><span>changes</span></span><span> </span>
</li>
<li>
<span><span>Professional “get it done” attitude and work </span><span>ethic</span></span><span> </span>
</li>
<li>
<span><span>Travel may be </span><span>required</span><span> up to </span><span>2</span><span>5</span><span>%</span></span><span> </span>
</li>
</ul></div>
</div><div>
<div><br></div>
<div><p><span><span><strong>Work Environment:</strong></span></span><span><strong> </strong></span></p></div>
<div>
<div><p><span><span>Our organization is adopting a hybrid work model, allowing employees the flexibility to work remotely and from the office as needed. Departments and teams will collaborate to </span><span>establish</span><span> a schedule that accommodates both individual preferences and team requirements.</span></span><span> </span></p></div>
<div><p><span><span>Working in a Hybrid position requires a high degree of discipline and the ability to work with others via a variety of communication methods.</span></span><span> </span></p></div>
<p><span> </span></p>
</div>
<div><p><span><span><strong>Position Type:</strong></span></span><span><strong> </strong></span></p></div>
<div><p><span><span>This is a full-time position.</span></span><span> </span></p></div>
<div><p><span><span><strong>EEO Statement:</strong></span></span><span><strong> </strong></span></p></div>
</div><div><p><span><span>Cendyn</span><span> </span><span>provides</span><span> equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, </span><span>disability</span><span> or genetics. In addition to federal law requirements, </span><span>Cendyn</span><span> </span><span>complies with</span><span> applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, </span><span>compensation</span><span> and training.</span></span><span> </span></p></div><div><p><span><span>Cendyn</span><span> expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of </span><span>Cendyn’s</span><span> employees to perform their job duties may result in discipline up to and including discharge.</span></span><span> </span></p></div><div><p><span><span><strong>Other Duties</strong></span></span><span><strong> </strong></span></p></div><div><p><span><span>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.</span><span> Duties, </span><span>responsibilities</span><span> and activities may change at any time with or without notice. </span></span><span> </span></p></div>Digital Account Coordinatortag:jobscore.com,2024-02-06:/bM1x404LDdIOdmurVKs6Rp2024-03-11T19:56:57Z<div>
<div><p><span><span><strong>Job Purpose: </strong></span></span><span><strong> </strong></span></p></div>
<div><p><span><span>The </span><span>Digital Account</span><span> Coordinator provides support to the Account </span><span>Manager and broader Account Management team, providing best in class service and delivery for our hospitality clients and maximizing revenue through marketing strategy and eCommerce products</span><span>. </span><span> </span></span><span> </span></p></div>
<div><p><span><span><strong>Responsibilities: </strong></span></span><span><strong> </strong></span></p></div>
<div><p><span><span>Essential Functions:</span></span></p></div>
<div><ul>
<li>
<span><span>Campaign management</span></span><span> </span>
</li>
<li>
<span><span>Take ownership of monthly or ongoing recurring tasks to properly execute & </span><span>maintain</span><span> client’s </span><span>campaign initiatives across</span><span> Website, SEO, SEM, Display, Paid Social</span><span> and other</span><span> </span><span>media as needed</span><span> </span></span><span> </span>
</li>
<li>
<span><span>Review approved internal media plans and </span><span>create</span><span> trafficking documents with the </span><span>appropriate campaign</span><span> creative. Deliver assets and associated tracking details to </span><span>AdOps</span><span>.</span></span><span> </span>
</li>
<li>
<span><span>Draft monthly Digital Marketing Reports and Presentations to clearly relay Key Performance Indicators</span><span> and</span><span> analysi</span><span>s</span><span>. Including but not limited to reporting, formatting, data entry, and coordinating with collaborators and </span><span>SME’s</span><span> for their responsibilities </span></span><span> </span>
</li>
<li>
<span><span>Web maintenance</span></span><span> </span>
</li>
<li>
<span><span>Make routine content updates in the CMS</span></span><span> </span>
</li>
<li>
<span><span>Assist</span><span> end users on CMS features</span></span><span> </span>
</li>
<li>
<span><span>Coordinate with web team to deliver maintenance tasks</span></span><span> </span>
</li>
<li>
<span><span>Internal and External Coordination</span></span><span> </span>
</li>
<li>
<span><span>Maintain professional & </span><span>timely</span><span> communication internally and externally</span><span> </span></span><span> </span>
</li>
<li>
<span><span>Project and task management, including follow up, setting timelines, ensuring deliverables are complete and meet </span><span>quality </span><span>standards</span><span> </span></span><span> </span>
</li>
<li>
<span><span>Customer Management</span></span><span> </span>
</li>
<li>
<span><span>Recording all notes in both internal and client meetings, organizing </span><span>notes</span><span> and communicating with teams to ensure everyone is aware of their respective action items</span></span><span> </span>
</li>
<li>
<span><span>Work with </span><span>assigned</span><span> day to day client contacts </span><span>to fulfil</span><span> immediate needs</span><span> and address questions</span></span><span> </span>
</li>
<li>
<span><span>Any other tasks as assigned by Account Manager and/or Account Director</span></span><span> </span>
</li>
</ul></div>
</div><div>
<div><p><span><span><strong>Requirements: </strong></span></span><span><strong> </strong></span></p></div>
<div><ul>
<li>
<span><span>Degree from an accredited college or university, or equivalent experience </span></span><span> </span>
</li>
<li>
<span><span>Basic knowledge of digital marketing and advertising channels, </span><span>including:</span><span> Display Advertising, Search Engine Marketing (SEM), Search Engine Optimization (SEO), </span><span>Paid Social</span><span> and </span><span>Website Analytics (Google Analytics)</span></span><span> </span>
</li>
<li>
<span><span>Strong communication</span><span> and presentation skills </span></span><span> </span>
</li>
<li>
<span><span>1+ years of experience in account management</span><span> preferred</span><span> </span><span>but not essential</span></span><span> </span>
</li>
<li>
<span><span>1+ years of experience in Digital Marketing</span><span> preferred</span><span> </span></span><span> </span>
</li>
</ul></div>
<div><p><span><span><strong>Competencies: </strong></span></span><span><strong> </strong></span></p></div>
<div><ul>
<li>
<span><span>Strong time management skills </span></span><span> </span>
</li>
<li>
<span><span>Self-motivated, goal oriented, and able to work in a team environment</span><span>. </span><span> </span></span><span> </span>
</li>
<li>
<span><span>Excellent organizational</span><span> </span><span>and proven ability to manage multiple priorities</span><span>. </span><span> </span></span><span> </span>
</li>
<li>
<span><span> Strong analytical, problem solving, and troubleshooting skills – ability to define problems, collect </span></span><span><span>data, </span><span>establish</span><span> facts and draw conclusions</span><span>. </span></span><span> </span>
</li>
<li>
<span><span>Excellent</span><span> written and verbal</span><span> communication skills with the ability to effectively </span><span>interface</span><span> with </span><span>internal and external stakeholders</span><span> </span><span>professionally</span></span><span> </span>
</li>
<li>
<span><span> Office Tools – Proficiency in Microsoft Office products</span><span> </span><span>Outlook, Excel, Word, PowerPoint. </span><span>Proficiency</span><span> in project management tools a big plus</span></span><span> </span>
</li>
</ul></div>
<div><p><span><span>Work Environment:</span></span></p></div>
<div><p><span><span>This job </span><span>operates</span><span> in a home office or office environment. Working in a</span><span> home </span><span>office environment requires a </span><span>high degree</span><span> of discipline and the ability to work with others in a moderately noisy open office environment </span><span>with centrally</span><span> controlled heat/AC setting. </span></span><span> </span></p></div>
</div><div><p><span><span>Position Type/Expected Hours of Work:</span></span><span></span></p></div><div><p><span><span>This is a full-time position. Days and hours of work are Monday through Friday, 9 a.m. to 5:30 </span><span>p.m</span><span> and </span></span><span></span><span><span>subject to changes by Manager’s communication and may have to accommodate client schedules in </span></span><span></span><span><span>different international time zones</span><span>. </span></span><span> </span></p></div><div><p><span><span>Travel:</span></span><span></span></p></div><div><p><span><span>This position could require up to 5% travel </span></span><span> </span></p></div><div><p><span><span><strong>EEO Statement</strong></span></span><span><strong> </strong></span></p></div><div><p><span><span>Cendyn</span><span> </span><span>provides</span><span> equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, </span><span>disability</span><span> or genetics. In addition to federal law requirements, </span><span>Cendyn</span><span> </span><span>complies with</span><span> applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.</span></span><span> </span></p></div><div><p><span><span>Cendyn</span><span> expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of </span><span>Cendyn’s</span><span> employees to perform their job duties may result in discipline up to and including discharge.</span></span><span> </span></p></div><div><p><span><span><strong>Other Duties</strong></span></span><span><strong> </strong></span></p></div><div><p><span><span>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.</span><span> Duties, responsibilities, and activities may change at any time with or without notice. </span></span><span> </span></p></div>Digital Media Plannertag:jobscore.com,2024-02-26:/cy5QTVv4DnS75jkdSoJkpy2024-03-12T12:11:57Z<p><strong><span>Job Purpose:</span></strong></p><p><span>As a Digital Media Planner, you are responsible for building a cross-channel strategy for delivering on client objectives and for ensuring that plan is executed, optimized, and evolved as needed to meet the changing landscape. </span></p><p><strong><span> </span></strong></p><p><strong><span>Job Responsibilities:</span></strong></p><ul>
<li>
<span>Develop and implement digital media plans across various platforms, including display, SEM, social media, and programmatic advertising.</span><span><span> </span></span>
</li>
<li>
<span><span>Provide data-driven rationale for digital media mix, budget allocation by medium, expected performance, and return on investment</span></span><span><span> </span></span>
</li>
<li>
<span><span>Conduct research and analyze data to </span>identify target audiences and optimize campaigns.</span><span><span> </span></span>
</li>
<li>
<span><span>Collaborate with the account management and creative teams to ensure that the media plan aligns with the overall marketing strategy.</span></span><span><span> </span></span>
</li>
<li>
<span><span>Monitor and report on campaign performance, providing insights and recommendations for optimization.</span></span><span><span> </span></span>
</li>
<li>
<span><span>Communicate data and insights through compelling reports and presentations, both internally and to the client</span></span><span><span> </span></span>
</li>
<li>
<span><span>Manage relationships with media vendors and negotiate rates to ensure the most cost-effective media buys.</span></span><span><span> </span></span>
</li>
<li>
<span><span>Stay </span>up to date with industry trends and emerging technologies to ensure that our clients remain competitive in the marketplace.</span><span><span> </span></span>
</li>
<li>
<span><span>Work with the analytics team to ensure that campaigns are tracked </span>accurately, and that data is being used effectively to drive decision-making.</span><span><span> </span></span>
</li>
<li>
<span><span>Manage budgets and ensure that campaigns are delivered within budget constraints</span>.</span><span><span> </span></span>
</li>
</ul><p><span><span> </span></span></p><p><strong><span>Requirements:</span></strong></p><p><span>Required Education and Experience:</span></p><ul>
<li>
<span>Graduate from accredited college or university </span><span><span> </span></span>
</li>
<li>
<span><span>3 - 5</span> years of experience in digital media planning or buying</span><span><span> </span></span>
</li>
<li>
<span><span>Experience with media planning and buying tools, such as DoubleClick, </span>Facebook Ads Manager, and Google Ads.</span><span><span> </span></span>
</li>
</ul><p><span> </span></p><p><span>Expected Competencies:</span></p><ul>
<li>
<span>Strong analytical and problem-solving skills.</span><span><span> </span></span>
</li>
<li>
<span><span>Excellent communication and interpersonal skills.</span></span><span><span> </span></span>
</li>
<li>
<span><span>Ability to manage multiple projects simultaneously while </span>maintaining a high level of attention to detail.</span><span><span> </span></span>
</li>
<li>
<span><span>Strong organizational and time-management skills.</span></span><span><span> </span></span>
</li>
<li>
<span><span>Ability to work collaboratively in a team environment.</span></span><span><span> </span></span>
</li>
</ul><p><strong><span> </span></strong></p><p><strong><span>Work Timings:</span></strong></p><p><span>Monday through Friday from 12 PM to 9 PM IST. This will provide healthy overlap between India team and US team and supporting both to ensure adequate collaboration. This role will be working in Hybrid Mode and will require at least 2 days’ work from office at Hyderabad / Gurugram.</span></p><p><strong><span> </span></strong></p><p><strong><span>EEO Statement:</span></strong></p><p><span>Cendyn provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Cendyn complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.</span></p><p><span>Cendyn expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Cendyn’s employees to perform their job duties may result in discipline up to and including discharge.</span></p><p><strong><span> </span></strong></p><p><strong><span>Other Duties:</span></strong></p><p><span>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.</span><span> </span></p>Director – Human Resources, Indiatag:jobscore.com,2024-03-11:/b-Uj3HWkLfzk9Dh6Ybe0in2024-03-12T09:36:52Z<p style="margin-right:0cm;margin-left:0cm;"><strong><span>Job Purpose:</span></strong></p><p style="margin-right:0cm;margin-left:0cm;"><span>The Director of HR – India will focus on implementing strategic HR initiatives to ensure Cendyn’s people practices in India are best in class and able to meet worldwide business needs. By focusing on our values of Accountability, Innovation, Collaboration, Excellent and Humanity, this role will be a key leader in delivering value-added service to management and employees that reflects and enhances the Cendyn culture.</span></p><p style="margin-right:0cm;margin-left:0cm;"><span> </span></p><p style="margin-right:0cm;margin-left:0cm;"><strong><span>Responsibilities:</span></strong></p><ul style="margin-left:18.5px;"><li><span>Own the HR function for India to include but not limited to developing strategic programs and action items to address employee engagement, retention, training, and development.</span></li><li><span>Be able to look ahead and predict employee challenges and develop action plans to address.</span></li><li><span>Employ thoughtful strategies for responding to changes in the marketplace, competitive factors, and trends while continuously exploring new opportunities for process improvement.</span></li><li><span>Strategic thinker that aligns business needs with HR activities.</span></li><li><span>Administers HR programs including but not limited to compensation, benefits and leave; disciplinary matters and investigations; performance and talent management; productivity, recognition, training and development.</span></li><li><span>Demonstrated high energy leader of leaders both within the HR organization and for our employees.</span></li><li><span>Able to manage up and down within the organization from Executive leadership to individual contributor through influence and persuasion. Align and influence business leaders to drive initiatives and change.</span></li><li><span>Evaluate and expand HR team to meet company growth. Demonstrated ability to lead a team – direct and indirect reports – through professional guidance, mentorship and support.</span></li><li><span>Be a true business partner to understand the business, its goals, and people objectives.</span></li><li><span>Keep the CHRO and the General Manager up to date on any potential risks or key people developments.</span></li><li><span>Drive a culture of high performance and results – pushing leadership and others when needed. Drive change that will benefit our employees and enhance their employee experience.</span></li><li><span>Manage poor performers and coach managers to develop high performance teams.</span></li><li><span>Forward thinker regarding headcount needs and demands based on company wide globalization plan, onboarding timeline challenges, and turnover.</span></li><li><span>Culture, Vision and Values: facilitate the definition and communication of the organization culture, visions and values which to guides the decisions and actions of the managers and employees of the organization.</span></li><li><span>Develop, monitor and report on key HR metrics that affect the business and recommend data driven decisions.</span></li><li><span>Collaborate with worldwide leaders to increase communication, recognition, and training of India teams.</span></li><li><span>Be the champion for the India team for the worldwide manager network.</span></li><li><span>Ensure our hiring, onboarding and management procedures are effective for diverse groups.</span></li><li><span>Complete ad hoc HR duties (e.g., EEOC reporting)</span></li><li><span>Perform other duties as assigned.</span></li></ul><p style="margin-right:0cm;margin-left:0cm;"><strong><span> </span></strong></p><p style="margin-right:0cm;margin-left:0cm;"><strong><span>Required Competencies, Education and Experience:</span></strong></p><ul style="margin-left:18.5px;"><li><span>Bachelor’s / Master’s degree in Human Resources or related field.</span></li><li><span>At least 15 years of solid HR experience, preferably in a high growth environment.</span></li><li><span>HR experience working in an international / multicultural organization preferably with a US based company.</span></li><li><span>A strategic thinker with a strong emphasis on accountability, ensuring the effective execution of key HR initiatives and decisions.</span></li><li><span>Strong communications skills, including the ability to listen to the needs of others.</span></li><li><span>Strategic skills and the ability to look ahead for HR, company, and country priorities.</span></li><li><span>In-depth knowledge of labor laws and HR practices.</span></li><li><span>Proven expertise in successful program delivery and execution </span></li><li><span>Consistently meet deadlines and efficiently handle daily projects and tasks.</span></li><li><span>Tech savvy approach, comfortable using various HR tools including HRIS, Applicant Tracking System and MS Office applications.</span></li><li><span>The ability to remain calm in stressful situations and deal well with conflict.</span></li><li><span>Excellent organizational skills and the ability to multitask.</span></li><li><span>Strong morals and ethics and sound judgement.</span></li><li><span>Flexibility to manage fast changing priorities and very high sense of urgency.</span></li><li><span>Open to work with overlap of US Hours preferably till Noon Eastern Time (ET)</span></li><li><span>Great appreciation for diversity and working in an international team.</span></li><li><span>Professional communication skills and confidentiality under all circumstances.</span></li></ul><p style="margin-right:0cm;margin-left:0cm;"><strong><span> </span></strong></p><p style="margin-right:0cm;margin-left:0cm;"><strong><span>Work Schedule: </span></strong><span>Monday through Friday, 2 PM to 11 PM IST and subject to changes by Manager’s communication. This will allow the most overlap across all US time zones to ensure adequate collaboration. This role will be working in hybrid mode and will require at least 2-3 days’ work from office at Hyderabad.</span></p><p style="margin-right:0cm;margin-left:0cm;"><span> </span></p><p style="margin-right:0cm;margin-left:0cm;"><strong><span>EEO Statement:</span></strong></p><p style="margin-right:0cm;margin-left:0cm;text-align:start;"><span>Cendyn provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Cendyn complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.</span></p><p style="margin-right:0cm;margin-left:0cm;text-align:start;"><span>Cendyn expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Cendyn’s employees to perform their job duties may result in discipline up to and including discharge.</span></p><p style="margin-right:0cm;margin-left:0cm;"><span> </span></p><p style="margin-right:0cm;margin-left:0cm;text-align:start;"><strong><span>Other Duties:</span></strong></p><p style="margin-right:0cm;margin-left:0cm;text-align:start;"><span>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.</span></p>Vice President - Infrastructure & Cloud Operationstag:jobscore.com,2024-03-04:/cLX1omaqrkR6IBVqWQNzm92024-03-12T12:07:23Z<p><strong><span>Position Summary:</span></strong></p><p><span>We are seeking a highly skilled and experienced VP of Infrastructure & Cloud Operations to lead the design, implementation, and management of our Cloud/SaaS platform and operations. As the VP Infrastructure & Cloud Operations, you will be responsible for the strategies and operational plans to ensure the availability, scalability, performance, and security of our Cloud platform. You will report to the CIO/SVP of IT and work closely with cross-functional teams, including product management, engineering, information technology, customer success, and security to drive innovation and efficiency in our SaaS operations.</span></p><p><span> </span></p><p><br></p><p><span>You will have responsibility for release management, cloud provisioning and FinOps, monitoring and observability, site reliability engineering (practices and processes to create highly reliable and scalable solutions and code red (outage escalation processes), etc.. This role requires a strong technical background in SaaS/Cloud computing, excellent leadership skills, and a proven track record of successfully managing large-scale SaaS/Cloud Environments.</span></p><p><strong><span><span> </span></span></strong></p><p><br></p><p><strong><span>Responsibilities:</span></strong></p><ul>
<li><span>Manage the design and implementation of the environment and processes for SaaS/cloud operations and monitoring systems.</span></li>
<li><span>Lead and manage a team of engineers responsible for designing, implementing, and supporting our private and public Cloud platforms.</span></li>
<li><span>Oversee the deployment, monitoring, and maintenance of product releases ensuring high availability, scalability, and performance.</span></li>
<li><span>Ownership of reporting on platform performance/availability (SLAs)</span></li>
<li><span>Collaborate with cross-functional teams to implement best practices, standards, and policies related to SaaS/Cloud infrastructure architecture and operations.</span></li>
<li><span>Drive continuous improvement efforts to optimize performance, reliability, cost-efficiency, and security.</span></li>
<li><span>Identify potential points of failure and effectively implement processes that support the rapid growth and improve the overall delivery of current products as well as acquired products.</span></li>
<li><span>Provide technical guidance and mentorship to team members, fostering their professional growth and development.</span></li>
<li><span>Establish and maintain effective communication channels with stakeholders, providing regular updates on infrastructure projects and initiatives.</span></li>
<li><span>Develop and manage the infrastructure budget, ensuring cost-effective allocation of resources.</span></li>
</ul><p><strong><span> </span></strong></p><p><br></p><p><strong><span>Requirements:</span></strong></p><ul>
<li><span>Bachelor's degree in Computer Science, Information Technology, or a related field. A Master's degree is preferred.</span></li>
<li><span>10 years' experience working as a Director or VP with demonstrated success in operating mission critical software services in a SaaS/Cloud environment such as Amazon Web Services, Google Cloud Platform, Microsoft Azure, or other enterprise SaaS/cloud platforms.</span></li>
<li><span>5+ years of firsthand experience in 24x7x365 SaaS/Cloud Operations.</span></li>
<li><span>5+ years of experience managing data center operations.</span></li>
<li><span>Demonstrated experience in designing and implementing highly available, scalable, and secure Cloud infrastructure solutions.</span></li>
<li><span>Proficient in infrastructure automation (IaC) tools such as AWS CloudFormation, Ansible, or Chef.</span></li>
<li><span>In-depth understanding of DevOps principles and practices, including CI/CD pipelines, containerization. </span></li>
<li><span>Experience with infrastructure monitoring, logging, and analytics tools (e.g., DataDog, NewRelic, LogicMonitor).</span></li>
<li><span>Experience setting up and maintaining an on-call system (PagerDuty, OpsGenie)</span></li>
<li><span>Solid understanding of cybersecurity principles and best practices related to Cloud infrastructure.</span></li>
<li><span>Strong leadership and managerial skills, with the ability to effectively lead and motivate a diverse team across different time zones.</span></li>
<li><span>Excellent communication and interpersonal skills, with the ability to collaborate and influence stakeholders at all levels of the organization. </span></li>
</ul><p><strong><span> </span></strong></p><p><br></p><p><strong><span>Work Timings:</span></strong></p><p><span>Monday through Friday from 2 PM to 11 PM IST to provide healthy overlap between India team and US team and supporting both to ensure adequate collaboration. This role will be working in Hybrid Mode and will require at least 2 days’ work from office at Hyderabad.</span></p><p><strong><span> </span></strong></p><p><br></p><p><strong><span>EEO Statement:</span></strong></p><p><span>Cendyn provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Cendyn complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.</span></p><p><span>Cendyn expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Cendyn’s employees to perform their job duties may result in discipline up to and including discharge.</span></p><p><strong><span> </span></strong></p><p><br></p><p><strong><span>Other Duties:</span></strong></p><p><span>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.</span></p>Certification Integration - Data Analysttag:jobscore.com,2024-03-15:/cnxd1tVYLdukYpthVFKB0j2024-03-19T10:49:09Z<p style="margin-right:0cm;margin-left:0cm;text-align:justify;"><span><strong>Job Purpose:</strong></span></p><p style="margin-right:0cm;margin-left:0cm;"><span>We are looking for a Data Analyst with expertise in Data Integration and Certification Management to enhance our application development and maintenance. The role involves managing the certification process to ensure compliance with industry standards. You will be responsible for facilitating seamless integrations between clients and third-party vendors, ensuring efficient data transfer and system compatibility. Collaborate with clients on onboarding, piloting, troubleshooting, and monitoring of data-related processes and systems.</span></p><p style="margin-right:0cm;margin-left:0cm;"><br></p><p style="margin-right:0cm;margin-left:0cm;"><span><strong>Job Responsibilities:</strong></span></p><p style="margin-right:0cm;margin-left:0cm;"><u><span>Essential Functions:</span></u></p><ul><li><span>Lead and manage the end-to-end certification process for software products, ensuring they meet all necessary industry standards and regulatory requirements.</span></li><li><span>Liaise with stakeholders to align the certification strategy with business objectives and integrate compliance into the product lifecycle.</span></li><li><span>Conduct rigorous internal audits and coordinate with quality assurance teams to guarantee that software consistently meets the criteria for certification.</span></li><li><span>Maintain up-to-date knowledge of industry standards and certification processes, providing guidance and updates to development teams to ensure continuous compliance.</span></li><li><span>Collaborate with stakeholders to understand integration requirements and business objectives.</span></li><li><span>Facilitate smooth integration between clients and third-party vendor APIs, ensuring compatibility and efficiency in data transfer.</span></li><li style="margin-right:0cm;margin-left:0cm;"><span>Collaborate with vendors and clients to seamlessly integrate data systems, fostering optimal functionality and performance.</span></li><li style="margin-right:0cm;margin-left:0cm;"><span>Create and maintain comprehensive client-facing and internal documentation for data processes, systems, and requirements.</span></li><li style="margin-right:0cm;margin-left:0cm;"><span>Utilize SQL and Mongo experience to analyze data flows and relationships, creating detailed data maps for various systems and processes.</span></li><li style="margin-right:0cm;margin-left:0cm;"><span>Evaluate third-party vendor APIs for data integration, working closely with vendors and clients to ensure compatibility and efficiency in data transfer.</span></li><li style="margin-right:0cm;margin-left:0cm;"><span>Identify and resolve data-centric issues during testing phases, collaborating with cross-functional teams to ensure data accuracy and integrity.</span></li></ul><p style="margin-right:0cm;margin-left:0cm;"><br></p><p style="margin-right:0cm;margin-left:0cm;"><span><strong>Requirements:</strong></span></p><p style="margin-right:0cm;margin-left:0cm;"><u><span>Required Education and Experience:</span></u></p><ul class="decimal_type"><li><span>Bachelor’s degree or equivalent combination of education and experience.</span></li><li><span>3-5 years’ experience with NoSQL Databases like: MongoDB</span></li><li><span>3-5 years’ experience with relational Databases like: PostgreSQL, MySQL</span></li><li><span>Ability to write clean and maintainable documentation.</span></li><li><span>Problem-solving skills and attention to detail.</span></li><li><span>Strong communication and teamwork skills</span><span>.</span></li></ul><p style="margin-right:0cm;margin-left:0cm;"><br></p><p style="margin-right:0cm;margin-left:0cm;"><u><span>Expected Competencies:</span></u></p><ul style="text-align:left;"><li><span>Proficiency in defining, redacting, and updating certification processes to ensure software compliance with the latest industry standards and regulations.</span></li><li><span>Strong analytical skills to troubleshoot and solve data issues.</span></li><li><span>Detailed oriented with strong organizational skills</span></li><li><span>Ability to effectively communicate technical information to both technical and non-technical stakeholders.</span></li><li><span>Ability to work well in cross-functional teams, respecting opinions and contributing constructively to team goals.</span></li><li><span>Commitment to delivering high-quality work and testing rigorously before deployment.</span></li><li><span>Willingness to learn new technologies and adapt to changing project requirements.</span></li><li><span>Efficient in balancing multiple tasks and deadlines.</span></li></ul><p style="text-align:start;"><br></p><p style="text-align:start;"><strong><span>Work Timings:</span></strong></p><p style="text-align:start;"><span>Monday through Friday from 12 PM to 9 PM IST to provide healthy overlap between India team and US team and supporting both to ensure adequate collaboration. This role will be working in Hybrid Mode and will require at least 2 days’ work from office at Hyderabad. Occasional evening and weekend work may be expected in case of job-related emergencies or client needs.</span></p><p style="text-align:start;"><br></p><p style="text-align:start;"><strong><span>EEO Statement:</span></strong></p><p style="text-align:start;"><span>Cendyn provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Cendyn complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.</span></p><p style="text-align:start;"><span>Cendyn expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Cendyn’s employees to perform their job duties may result in discipline up to and including discharge.</span></p><p style="text-align:start;"><br></p><p style="text-align:start;"><strong><span>Other Duties:</span></strong></p><p style="text-align:start;"><span>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.</span></p>Data Engineertag:jobscore.com,2024-02-01:/aCS9ktW8HjujbHGm0DXEo02024-03-12T12:23:21Z<p><strong><span>Job Purpose:</span></strong></p><p><span>We are looking for a Data Engineer to join our growing team of software development. The hire will be responsible for expanding and optimizing our data and data pipeline architecture, as well as optimizing data flow and collection for consumption by our various products. The ideal candidate is an experienced data pipeline builder and data wrangler who enjoys optimizing data systems and building them from the ground up (using SSIS as well as Azure Data Factory). The Data Engineer will support our software developers, database architects, data analysts on data and product initiatives and will ensure optimal data delivery architecture is consistent throughout ongoing projects. They must be self-directed and comfortable supporting the data needs of multiple systems and products. The right candidate will be excited by the prospect of optimizing or even re-designing our company’s data architecture to support our next generation of products and data initiatives.</span></p><p><span> </span></p><p><br></p><p><strong><span>Job Responsibilities:</span></strong></p><p><span>Essential Functions:</span></p><p><span>Requirements:</span></p><ul>
<li><span>Responsible for the conception, design, development, and deployment of data architecture and database objects</span></li>
<li><span>Create and maintain optimal data pipeline architecture.</span></li>
<li><span>Work together with various business units (BI, Product, Reporting) to develop required ETLs as well as various other SQL related tasks.</span></li>
<li><span>Follow various ETL processes and maintain existing ones.</span></li>
<li><span>Ensure high-performance access to diverse data sources.</span></li>
<li><span>Encourage the adoption of an organization’s frameworks by providing documentation, training, sample code, and developer support</span></li>
<li><span>Communicate progress on the adoption and effectiveness of the developed frameworks to department head and managers.</span></li>
<li><span>Knowledge and experience of Azure data factory as well as SSIS is a must.</span></li>
</ul><p><span> </span></p><p><br></p><p><span>Required Education and Experience:</span></p><ul>
<li><span>Bachelor’s degree or equivalent combination of education and experience</span></li>
<li><span>Broad understanding of SQL, essential object types like tables/views/stored procedures/functions/indexes etc…</span></li>
<li><span>Experienced in building different types of ETL processes using SSIS or Azure Data Factory pipelines.</span></li>
<li><span>Practical experience with developing as well as maintaining ETLs and SQL processes.</span></li>
<li><span>Practical experience with most of the general ETL tools in SSIS and Azure Data Factory</span></li>
<li><span>Knowledgeable of Source Control and Project Management tools like Azure Devops, Git</span></li>
<li><span>Familiarity with DevOps best practices and automation of documentation, testing, build, deployment, configuration, and monitoring</span></li>
<li><span>Communication skills: It is vital that applicants have exceptional written and spoken communication skills with active listening abilities to contribute in making strategic decisions and advise senior management on specialized technical issues, which will have an impact on the business</span></li>
<li><span>Strong team building skills: it is crucial that they also have team building ability to provide direction for complex projects, mentor junior team members, and communicate the organization’s preferred technologies and frameworks across development teams.</span></li>
</ul><p><span> </span></p><p><br></p><p><span>Experience:</span></p><p><span>A candidate for this position must have had at least 5 years working in a data/ETL development position within a fast-paced and complex business environment, preferably working as a Data Engineer. The candidate must also have had experience developing schema, various SQL objects, in a large database environment. The candidate will also have had experience with full implementation of software development lifecycle (SDLC).</span></p><p><span>He will additionally have demonstrated knowledge of database and data modeling concepts of data mapping and modeling inclusive of normalization, referential integrity, keys, indexes, metadata, and master data.</span></p><p><span>The candidate must also have a proven and successful experience working with ETL concepts of data integration, consolidation, enrichment, and aggregation. The candidate will have had experience working with SQL server database administration, integration services. A suitable candidate will also have a strong demonstrated understanding of SSIS and its tools, Azure data factory.</span></p><p><span>The candidate must also have a proven and successful experience working with data models, star schema, facts, dimensions under a data warehouse. Troubleshooting and optimization of various things like sql objects, SSIS packages, Azure data factory is a must to have.</span></p><p><span>Analytical Skills: As expected, a candidate for the position will have passion as well as skill in research and analytics as well as a passion for data management tools and technologies. The candidate must have an ability to perform detailed data analyses, for example, in determining the content, structure, and quality of data through the examination of data samples and source systems. He will additionally have the ability to troubleshoot data warehousing issues and quickly resolve them.</span></p><p><span> </span></p><p><br></p><p><span>Preferred Education and Experience:</span></p><ul><li><span>Data engineering certifications (e.g Azure Data Engineer or Architect) is a plus</span></li></ul><p><span> </span></p><p><br></p><p><span>Expected Competencies:</span></p><ul>
<li><span>Detailed oriented with strong organizational skills</span></li>
<li><span>Ability to pay attention to programming style and neatness</span></li>
<li><span>Strong English communication skills, both written and verbal</span></li>
<li><span>Ability to train, mentor junior colleagues with patience with tangible results</span></li>
</ul><p><span> </span></p><p><br></p><p><strong><span>EEO Statement</span></strong></p><p><span>Cendyn provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Cendyn complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.</span></p><p><span>Cendyn expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Cendyn’s employees to perform their job duties may result in discipline up to and including discharge.</span></p><p><span> </span></p><p><br></p><p><strong><span>Other Duties</span></strong></p><p><span>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.</span></p>Principal Engineer - Data Integrationtag:jobscore.com,2023-11-14:/dRfEVQZsvgUQMt4Cjo4s5y2024-03-11T19:59:56Z<p><strong><span>Job Overview:</span></strong></p><p><span>We are seeking a highly skilled and experienced Principal Engineer to lead our Data Integration team. As a Principal Engineer, you will be responsible for architecting, designing, and delivering complex data integration projects. You will collaborate with cross-functional teams, leveraging your expertise in C# .NET technology, Rest API, SQL, Azure technologies, and data integration services to create seamless solutions tailored to our industry requirements.</span></p><p><strong><span>Key Responsibilities:</span></strong></p><ul>
<li><span>Collaborate with cross-functional teams to design, develop, and maintain industry-specific data integration applications using C# .NET, Rest API, SQL, Azure technologies, and data integration services.</span></li>
<li><span>Evaluate operational feasibility by conducting detailed analysis, defining problems, and proposing effective solutions tailored to industry-specific challenges.</span></li>
<li><span>Provide strategic architectural blueprints and technical leadership across the technology team, ensuring alignment with industry best practices and standards.</span></li>
<li><span>Lead new technology research, concept specification, and design of software components to address unique industry demands.</span></li>
<li><span>Supervise and oversee the technical aspects of integration projects, ensuring compliance with industry-specific regulations and optimal software performance.</span></li>
<li><span>Mentor and support development staff, fostering a culture of innovation, collaboration, and continuous learning within the team.</span></li>
<li><span>Lead the hiring and training initiatives for the Data Integration team, ensuring the recruitment of top-tier talent and providing comprehensive training programs for skill enhancement and professional growth.</span></li>
<li><span>Collaborate closely with the Product team to collect industry-specific requirements, providing expert technical guidance on business solutions.</span></li>
<li><span>Enforce and evolve software development standards and best practices relevant to our industry sector.</span></li>
</ul><p><strong><span>Qualifications:</span></strong></p><ul class="decimal_type">
<li><span>Bachelor’s degree in Computer Science or related field; Master’s degree preferred.</span></li>
<li><span>8-12 years of professional experience in developing and deploying industry-specific web-based software solutions.</span></li>
<li><span>Proficiency in C# .NET, Rest API, SQL Server, .Net core, message queueing, and familiarity with industry-specific design patterns and architectural concepts (e.g., MVC, DI, Restful API, Microservice).</span></li>
<li><span>Strong understanding of cloud-based infrastructure development, such as Azure or AWS, tailored to industry requirements.</span></li>
<li><span>Experience with Agile (Scrum) Software Development Process and methodologies, emphasizing industry-specific workflows.</span></li>
<li><span>In-depth knowledge of industry-specific database management and security standards, ensuring data integrity and confidentiality.</span></li>
<li><span>Proven track record in developing and maintaining enterprise multi-tenant SaaS systems within the industry.</span></li>
<li><span>Excellent analytical and communication skills, with the ability to convey complex technical concepts to non-technical stakeholders.</span></li>
</ul><p><strong><span>Performance Metrics:</span></strong></p><ul>
<li><span>Roadmap delivery: On-schedule, on-scope, and high-quality industry-specific integration projects.</span></li>
<li><span>Integration project scalability and security, ensuring compliance with industry regulations.</span></li>
<li><span>Team performance metrics: Sprint completion, defect quality, and best practice adherence specific to our sector.</span></li>
</ul><p><strong><span>Company Culture:</span></strong></p><p><span>We foster a culture of Accountability, Excellence, Innovation, Collaboration, and Humanity. These values are at the core of our organization, guiding our interactions and shaping our industry-leading solutions.</span></p><p><span>Preferred Education and Experience:</span></p><ul><li><span>Master’s degree or higher</span></li></ul><p><span>Expected Competencies:</span></p><ul>
<li><span>Detailed oriented with strong organizational skills</span></li>
<li><span>Strong English communication skills, both written and verbal</span></li>
<li><span>Software architecture and application design experience</span></li>
<li><span>Expertise with SQL and data analysis concepts</span></li>
<li><span>Strong software development experience in multiple languages</span></li>
<li><span>Able to implement scrum and agile processes into an organization</span></li>
<li><span>Ability to troubleshoot code level problems quickly and efficiently</span></li>
</ul><p><span>Work Environment:</span></p><p><span>This job operates in an office environment. Working in an office environment requires a high degree of discipline and the ability to work with others in a moderately noisy open office environment with centrally controlled head/AC setting.</span></p><p><span>Physical Demands:</span></p><p><span>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.</span></p><p><span>While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.</span></p><p><span>Position Type/Expected Hours of Work:</span></p><p><span>This is a full-time position. Days and hours of work are Monday through Friday, 9:00 a.m. to 5:30 p.m.</span></p><p><span>Occasional evening and weekend work may be expected in case of job related emergencies or client needs.</span></p><p><span>Travel:</span></p><ul><li><span> Travel up to 20% of the time – may be required </span></li></ul><p><span>EEO Statement</span></p><p><span>Cendyn provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Cendyn complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.</span></p><p><span>Cendyn expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Cendyn’s employees to perform their job duties may result in discipline up to and including discharge.</span></p><p><span>Other Duties</span></p><p><span>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. </span></p>Senior Certification Engineer tag:jobscore.com,2024-03-15:/dDvgI3jTXa878RjY18A0nW2024-03-19T10:49:25Z<p style="margin-right:0cm;margin-left:0cm;text-align:justify;"><span><strong>Job Purpose:</strong></span></p><p style="margin-right:0cm;margin-left:0cm;text-align:justify;"><span>To contribute to the development and maintenance of web applications by utilizing .NET expertise. We are seeking a talented and experienced .NET Software Developer to join our dynamic team. You will work closely with other team members to implement new features, improve existing functionalities, and help in optimizing the software architecture. You will be responsible for designing, coding, testing, and deploying web applications using the C# programming language and the .NET framework. Your role will involve collaborating with cross-functional teams to deliver high-quality software solutions that meet our clients' needs.</span></p><p style="margin-right:0cm;margin-left:0cm;text-align:justify;"><br></p><p style="margin-right:0cm;margin-left:0cm;text-align:justify;"><span><strong>Job Responsibilities:</strong></span></p><p style="margin-right:0cm;margin-left:0cm;text-align:justify;"><u><span>Essential Functions:</span></u></p><ol><li><span>Collaborate with stakeholders to understand integration requirements and business objectives.</span></li><li><span>Design the architecture and data flow of the integration solution.</span></li><li><span>Develop code or scripts to handle data transformation, validation, and enrichment.</span></li><li><span>Write clean, maintainable, and efficient code following best practices.</span></li><li><span>Conduct code reviews and provide constructive feedback to peers.</span></li><li><span>Troubleshoot and resolve software defects and performance issues.</span></li><li><span>Optimize application performance and scalability.</span></li><li><span>Stay up to date with the latest industry trends and technologies related to .NET framework.</span></li><li><span>Work closely with DevOps and QA teams to ensure smooth deployment and testing processes.</span></li><li><span>Participate in agile development processes, including sprint planning and daily stand-up meetings.</span></li><li><span>Contribute to documentation, knowledge sharing, and mentoring junior developers.</span></li><li><span>Enforces and evolves software development standards and best practices.</span></li><li><span>Troubleshoot software issues and ensure timely resolution to maintain high availability and performance. </span><span></span></li><li><span>Estimates development tasks based on the appropriate business constraints.</span><span></span></li><li><span>Provide on-call support as necessary.</span></li></ol><p style="margin-right:0cm;margin-left:0cm;text-align:justify;"> </p><p style="margin-right:0cm;margin-left:0cm;text-align:justify;"><span><strong>Requiements:</strong></span></p><p style="margin-right:0cm;margin-left:0cm;text-align:justify;"><u><span>Required Education and Experience:</span></u></p><ol><li><span>Bachelor’s degree or equivalent combination of education and experience.</span></li><li><span>Overall 5-7 years’ experience </span><span>as a .NET Developer.</span></li><li><span>Strong proficiency in C# programming language.</span></li><li><span>Strong proficiency </span><span>with RESTful API design and integration.</span></li><li><span>In-depth knowledge of the .NET framework.</span></li><li><span>Experience with front-end technologies (HTML, CSS, JavaScript).</span></li><li><span>Proficiency with relational Databases like: PostgreSQL, MySQL</span></li><li><span>Strong understanding of Object-Oriented Programming (OOP) principles.</span></li><li><span>Version control system experience (e.g., Git).</span></li><li><span>Ability to write clean, maintainable, and well-documented code.</span></li><li><span>Problem-solving skills and attention to detail.</span></li><li><span>Strong communication and teamwork skills.</span></li><li><span>Experience of working with front-end frameworks/libraries like: Angular, React, or VueJS would be a strong plus.</span></li></ol><p style="margin-right:0cm;margin-left:0cm;text-align:justify;"><br></p><p style="margin-right:0cm;margin-left:0cm;text-align:justify;"><u><span>Expected Competencies:</span></u></p><ol><li><span>Ability to write clean, maintainable code and to understand complex software architecture.</span></li><li><span>Strong analytical skills to troubleshoot and solve coding issues.</span></li><li><span>Detailed oriented with strong organizational skills</span></li><li><span>Ability to pay attention to programming style and neatness.</span></li><li><span>Ability to effectively communicate technical information to both technical and non-technical stakeholders.</span></li><li><span>Ability to work well in cross-functional teams, respecting opinions and contributing constructively to team goals.</span></li><li><span>Commitment to delivering high-quality work and testing rigorously before deployment.</span></li><li><span>Willingness to learn new technologies and adapt to changing project requirements.</span></li><li><span>Efficient in balancing multiple tasks and deadlines.</span></li></ol><p style="margin-right:0cm;margin-left:0cm;text-align:justify;"><br></p><p style="text-align:start;"><strong><span>Work Timings:</span></strong></p><p style="text-align:start;"><span>Monday through Friday from 12 PM to 9 PM IST to provide healthy overlap between India team and US team and supporting both to ensure adequate collaboration. This role will be working in Hybrid Mode and will require at least 2 days’ work from office at Hyderabad. Occasional evening and weekend work may be expected in case of job-related emergencies or client needs.</span></p><p style="text-align:start;"><strong><span></span></strong></p><p style="text-align:start;"><br></p><p style="text-align:start;"><strong><span>EEO Statement:</span></strong></p><p style="text-align:start;"><span>Cendyn provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Cendyn complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.</span></p><p style="text-align:start;"><span>Cendyn expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Cendyn’s employees to perform their job duties may result in discipline up to and including discharge.</span></p><p style="text-align:start;"><strong><span></span></strong></p><p style="text-align:start;"><br></p><p style="text-align:start;"><strong><span>Other Duties:</span></strong></p><p style="text-align:start;"><span>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.</span></p>Account Manager - Cendyn CRM Upgradetag:jobscore.com,2024-02-28:/bnsaWQfPTlfi5R6NzK6chi2024-03-11T19:56:39Z<div>
<div><p><span><span><strong>Job Purpose:</strong></span></span><span><strong> </strong></span></p></div>
<div><p><span><span>This role will have a strong passion for </span><span>customer satisfaction</span><span> as it relates </span><span>to providing a seamless customer experience for our clients as they upgrade to </span><span>Cendyn</span><span> CRM</span><span>.</span><span> </span><span> </span><span>As </span><span>an Account Manager – CRM Upgrade</span><span>, you </span><span>are responsible for</span><span> </span><span>coordinat</span><span>ing and ensuring </span><span>customer satisfaction through</span><span>out</span><span> the CRM </span><span>Upgrade </span><span>process</span><span>, bringing concerns forward to the corresponding internal departments, and being the main point of contact for your customers throughout the CRM </span><span>upgrade</span></span><span>.</span></p></div>
<div><p><span><span>Given our business model, where our customers pay us </span><span>over time</span><span>, </span><span>customer satisfaction</span><span> is vital to our long-term profitability. We will be successful if our customers </span><span>are receiving</span><span> massive value from our service.</span></span><span> </span></p></div>
<div><p><span><span>In addition, this position is accountable for partnering with the </span><span>appropriate internal</span><span> resources to ensure </span><span>Cendyn’s CRM</span><span> upgrade </span><span>is</span><span> communicated, and ongoing training needs are met.</span></span><span> </span></p></div>
<div><p><span><span><strong>Job Responsibilities:</strong></span></span><span><strong> </strong></span></p></div>
<div><p><span><span>Essential Functions:</span></span><span> </span></p></div>
<div><ul>
<li>
<span><span>Ensure customer satisfaction throughout the CRM </span><span>upgrade</span></span><span> </span>
</li>
<li>
<span><span>Create, </span><span>maintain</span><span> and execute on migration </span><span>plans</span></span><span> </span>
</li>
<li>
<span><span>Develop a complete, holistic understanding of CRM migration customers </span><span>that results</span><span> in solid, trusting relationships and trusted advisor status</span></span><span> </span>
</li>
<li>
<span><span>Participate in </span><span>upgrade</span><span> reviews as </span><span>appropriate</span></span><span> </span>
</li>
<li>
<span><span>Builds and </span><span>maintains</span><span> ongoing business partner relationships and develops methods of customer engagement that allow for continuous improvement in customer </span><span>satisfaction</span></span><span> </span>
</li>
<li>
<span><span>Keep highly engaged in all internal projects involving customer and various internal </span><span>Cendyn</span><span> </span><span>departments</span></span><span> </span>
</li>
<li>
<span><span>Identifies</span><span> and maximize opportunities to build long term relationships that are mutually </span><span>beneficial</span></span><span> </span>
</li>
<li>
<span><span>Demonstrates the willingness to push your team to continually provide exceptional service and strategy.</span></span><span> </span>
</li>
<li>
<span><span>Serve as the CRM </span><span>upgrade</span><span> </span><span>expert and Super User by</span></span><span> </span><ul>
<li>
<span><span>Educating our clients on CRM </span><span>upgrade</span></span><span> </span>
</li>
<li>
<span><span>Provide coaching and education to improve </span><span>adoption</span></span><span> </span>
</li>
<li>
<span><span>Serve as an escalation point for Customer Support, Account Management, and Customer Success on </span><span>upgrade</span><span> </span><span>challenges</span></span><span> </span>
</li>
</ul>
</li>
<li>
<span><span>Own the success and health of </span><span>upgrade</span><span> customers by ensuring that they meet their goals with </span><span>the Upgrade</span><span> by creating and achieving </span><span>short and long term</span><span> </span><span>objectives</span><span> in the </span><span>Upgrade</span><span> Plans</span></span><span> </span><ul>
<li>
<span><span>Define measurable goals and </span><span>objectives</span><span> with clear outcomes, ensure cohesive communication across internal and customer audiences at all levels.</span></span><span> </span>
</li>
<li>
<span><span>Deliver an exceptional customer experience with proactive communication, orchestrating the right internal resources, and effectively align, track, and evolve customer business goals.</span></span><span> </span>
</li>
<li>
<span><span>Upgrade</span><span> customer request ticket review and follow-up</span></span><span> </span>
</li>
<li>
<span><span>Upgrade</span><span> customer critical success factors, KPIs, performance tracking of products</span></span><span> </span>
</li>
</ul>
</li>
<li>
<span><span>Collaborate effectively to get things done, building, and nurturing strong relationships.</span></span><span> </span><ul>
<li>
<span><span>Builds solid relationships with teammates, business partners and specialists by fostering teamwork, partnership, and collaboration in a virtual or face-to-face environment.</span></span><span> </span>
</li>
<li>
<span><span>A strong team-player work ethic with the ability to engage with all levels of the organization.</span></span><span> </span>
</li>
<li>
<span><span>Maintain </span><span>product</span><span> </span><span>expertise</span><span> and professional development through upskilling, training, and learning.</span></span><span> </span>
</li>
</ul>
</li>
</ul></div>
</div><div>
<div><p><span><span><strong>Requirements:</strong></span></span><span><strong> </strong></span></p></div>
<div><p><span><span>Required Education and Experience:</span></span><span> </span></p></div>
<div><ul>
<li>
<span><span>BA or BS from accredited college or university </span><span>or any equivalent relevant business knowledge</span></span><span> </span>
</li>
<li>
<span><span>Familiarity with CRM database applications </span><span>and enterprise-level software</span></span><span> </span>
</li>
<li>
<span><span>Demonstrated </span><span>expertise</span><span> in the hospitality industry, or other industry with fixed, perishable inventory.</span></span><span> </span>
</li>
<li>
<span><span>Enjoy working in a fast-paced technology firm and </span><span>ability</span><span> to adapt to changes.</span></span><span> </span>
</li>
<li>
<span><span>Team player, strong yet like-able, </span><span>go-getter</span><span> personality and customer focused attitude.</span></span><span> </span>
</li>
<li>
<span><span>Proven customer success experience where you are defined by your client’s success metrics and their satisfaction is highly desirable.</span></span><span> </span>
</li>
<li>
<span><span>Excellent listening, problem solving, analytical and negotiation skills.</span></span><span> </span>
</li>
<li>
<span><span>Excellent verbal, written </span><span>communication</span><span> and presentation skills.</span></span><span> </span>
</li>
<li>
<span><span>Strong analytical, </span><span>problem-solving</span><span> and troubleshooting skills.</span></span><span> </span>
</li>
<li>
<span><span>Demonstrate the ability to multi-task and work under targets/goals.</span></span><span> </span>
</li>
<li>
<span><span>Organized and high attention to detail.</span></span><span> </span>
</li>
<li>
<span><span>Skilled in Microsoft Office applications</span></span><span></span><span> </span>
</li>
</ul></div>
</div><div>
<div><p><span><span>Expected C</span><span>ompetencies:</span></span><span> </span></p></div>
<div><ul>
<li>
<span><span>A collaborative team player who values the success of the whole team, in addition to their own success</span></span><span> </span>
</li>
<li>
<span><span>Ability to adapt quickly and balance </span><span>numerous</span><span> responsibilities</span></span><span> </span>
</li>
<li>
<span><span>Desire to work and ability to thrive in a fast-paced, dynamic environment</span></span><span> </span>
</li>
<li>
<span><span>Excellent written and verbal communication skills, specifically in </span><span>Migration</span><span> presentations</span></span><span> </span>
</li>
<li>
<span><span>Relationship Management - ability to create and </span><span>maintain</span><span> strong relationships and grow accounts, with a strong commitment to customer satisfaction.</span></span><span> </span>
</li>
<li>
<span><span>Planning and Organizational Skills –Excellent organizational, planning, and proven ability to manage multiple priorities.</span></span><span> </span>
</li>
<li>
<span><span>Office Tools – Strong technical aptitude and skilled in Microsoft Windows-based office tools including presentation software, database software and desktop applications. </span><span>Proficiency</span><span> in Microsoft Office products: Outlook, Excel, Word, PowerPoint. Basic abilities with SharePoint and Smartsheet are a plus.</span></span><span> </span>
</li>
<li>
<span><span>Analytical and Conceptual Thinking – Ability to interpret and analyze situations, </span><span>identify</span><span> solutions, and formulate recommendations for effective management.</span></span><span> </span>
</li>
<li>
<span><span>Innovation – Ability to </span><span>initiate</span><span> creative thinking to </span><span>accomplish</span><span> continuous improvement and evolution of the department.</span></span><span> </span>
</li>
<li>
<span><span>Communication – Excellent communication and presentation skills. Solid communication skills to effectively deal with various levels of management, staff, and/or outside contacts.</span></span><span> </span>
</li>
<li>
<span><span>Demonstrated interpersonal skills to work effectively in a team environment and </span><span>maintain</span><span> a professional and positive manner.</span></span><span> </span>
</li>
</ul></div>
<div><p><span><span><strong>Position Type:</strong></span></span><span><strong> </strong></span></p></div>
<div><p><span><span>This is a full-time position.</span></span><span><span> </span></span></p></div>
</div><div><p><span><span><strong>Travel:</strong></span></span><span><strong> </strong></span></p></div><div><p><span><span>This position may require up to </span><span>1</span><span>5% of travel</span><span>. Travel may be international, </span><span>overnight</span><span> </span><span>and</span><span> outside of regular business hours.</span></span><span> </span></p></div><div><p><span><span><strong>EEO Statement</strong></span></span><span><strong> </strong></span></p></div><div><p><span><span>Cendyn</span><span> </span><span>provides</span><span> equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, </span><span>disability</span><span> or genetics. In addition to federal law requirements, </span><span>Cendyn</span><span> </span><span>complies with</span><span> applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, </span><span>compensation</span><span> and training.</span></span><span> </span></p></div><div><p><span><span>Cendyn</span><span> expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of</span><span> </span><span>Cendyn</span><span>’s</span><span> employees to perform their job duties may result in discipline up to and including discharge.</span></span><span> </span></p></div><div><p><span><span><strong>Other Duties</strong></span></span><span><strong> </strong></span></p></div><div><p><span><span>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.</span><span> Duties, </span><span>responsibilities</span><span> and activities may change at any time with or without notice. </span></span><span> </span></p></div>Account Manager - Cendyn CRM Upgradetag:jobscore.com,2024-02-28:/d8BxYAosvfMl8e4tTbWZnh2024-03-12T12:44:19Z<div>
<div><p><span><span><strong>Job Purpose:</strong></span></span><span><strong> </strong></span></p></div>
<div><p><span><span>This role will have a strong passion for </span><span>customer satisfaction</span><span> as it relates </span><span>to providing a seamless customer experience for our clients as they upgrade to </span><span>Cendyn</span><span> CRM</span><span>.</span><span> </span><span> </span><span>As </span><span>an Account Manager – CRM Upgrade</span><span>, you </span><span>are responsible for</span><span> </span><span>coordinat</span><span>ing and ensuring </span><span>customer satisfaction through</span><span>out</span><span> the CRM </span><span>Upgrade </span><span>process</span><span>, bringing concerns forward to the corresponding internal departments, and being the main point of contact for your customers throughout the CRM </span><span>upgrade</span></span><span>.</span></p></div>
<div><p><span><span>Given our business model, where our customers pay us </span><span>over time</span><span>, </span><span>customer satisfaction</span><span> is vital to our long-term profitability. We will be successful if our customers </span><span>are receiving</span><span> massive value from our service.</span></span><span> </span></p></div>
<div><p><span><span>In addition, this position is accountable for partnering with the </span><span>appropriate internal</span><span> resources to ensure </span><span>Cendyn’s CRM</span><span> upgrade </span><span>is</span><span> communicated, and ongoing training needs are met.</span></span><span> </span></p></div>
<div><p><span><span><strong>Job Responsibilities:</strong></span></span><span><strong> </strong></span></p></div>
<div><p><span><span>Essential Functions:</span></span><span> </span></p></div>
<div><ul>
<li>
<span><span>Ensure customer satisfaction throughout the CRM </span><span>upgrade</span></span><span> </span>
</li>
<li>
<span><span>Create, </span><span>maintain</span><span> and execute on migration </span><span>plans</span></span><span> </span>
</li>
<li>
<span><span>Develop a complete, holistic understanding of CRM migration customers </span><span>that results</span><span> in solid, trusting relationships and trusted advisor status</span></span><span> </span>
</li>
<li>
<span><span>Participate in </span><span>upgrade</span><span> reviews as </span><span>appropriate</span></span><span> </span>
</li>
<li>
<span><span>Builds and </span><span>maintains</span><span> ongoing business partner relationships and develops methods of customer engagement that allow for continuous improvement in customer </span><span>satisfaction</span></span><span> </span>
</li>
<li>
<span><span>Keep highly engaged in all internal projects involving customer and various internal </span><span>Cendyn</span><span> </span><span>departments</span></span><span> </span>
</li>
<li>
<span><span>Identifies</span><span> and maximize opportunities to build long term relationships that are mutually </span><span>beneficial</span></span><span> </span>
</li>
<li>
<span><span>Demonstrates the willingness to push your team to continually provide exceptional service and strategy.</span></span><span> </span>
</li>
<li>
<span><span>Serve as the CRM </span><span>upgrade</span><span> </span><span>expert and Super User by</span></span><span> </span><ul>
<li>
<span><span>Educating our clients on CRM </span><span>upgrade</span></span><span> </span>
</li>
<li>
<span><span>Provide coaching and education to improve </span><span>adoption</span></span><span> </span>
</li>
<li>
<span><span>Serve as an escalation point for Customer Support, Account Management, and Customer Success on </span><span>upgrade</span><span> </span><span>challenges</span></span><span> </span>
</li>
</ul>
</li>
<li>
<span><span>Own the success and health of </span><span>upgrade</span><span> customers by ensuring that they meet their goals with </span><span>the Upgrade</span><span> by creating and achieving </span><span>short and long term</span><span> </span><span>objectives</span><span> in the </span><span>Upgrade</span><span> Plans</span></span><span> </span><ul>
<li>
<span><span>Define measurable goals and </span><span>objectives</span><span> with clear outcomes, ensure cohesive communication across internal and customer audiences at all levels.</span></span><span> </span>
</li>
<li>
<span><span>Deliver an exceptional customer experience with proactive communication, orchestrating the right internal resources, and effectively align, track, and evolve customer business goals.</span></span><span> </span>
</li>
<li>
<span><span>Upgrade</span><span> customer request ticket review and follow-up</span></span><span> </span>
</li>
<li>
<span><span>Upgrade</span><span> customer critical success factors, KPIs, performance tracking of products</span></span><span> </span>
</li>
</ul>
</li>
<li>
<span><span>Collaborate effectively to get things done, building, and nurturing strong relationships.</span></span><span> </span><ul>
<li>
<span><span>Builds solid relationships with teammates, business partners and specialists by fostering teamwork, partnership, and collaboration in a virtual or face-to-face environment.</span></span><span> </span>
</li>
<li>
<span><span>A strong team-player work ethic with the ability to engage with all levels of the organization.</span></span><span> </span>
</li>
<li>
<span><span>Maintain </span><span>product</span><span> </span><span>expertise</span><span> and professional development through upskilling, training, and learning.</span></span><span> </span><span></span>
</li>
</ul>
</li>
</ul></div>
</div><div>
<div></div>
<div><p><span><span><strong>Requirements:</strong></span></span><span><strong> </strong></span></p></div>
<div><p><span><span>Required Education and Experience:</span></span><span> </span></p></div>
<div><ul>
<li>
<span><span>BA or BS from accredited college or university </span><span>or any equivalent relevant business knowledge</span></span><span> </span>
</li>
<li>
<span><span>Familiarity with CRM database applications </span><span>and enterprise-level software</span></span><span> </span>
</li>
<li>
<span><span>Demonstrated </span><span>expertise</span><span> in the hospitality industry, or other industry with fixed, perishable inventory.</span></span><span> </span>
</li>
<li>
<span><span>Enjoy working in a fast-paced technology firm and </span><span>ability</span><span> to adapt to changes.</span></span><span> </span>
</li>
<li>
<span><span>Team player, strong yet like-able, </span><span>go-getter</span><span> personality and customer focused attitude.</span></span><span> </span>
</li>
<li>
<span><span>Proven customer success experience where you are defined by your client’s success metrics and their satisfaction is highly desirable.</span></span><span> </span>
</li>
<li>
<span><span>Excellent listening, problem solving, analytical and negotiation skills.</span></span><span> </span>
</li>
<li>
<span><span>Excellent verbal, written </span><span>communication</span><span> and presentation skills.</span></span><span> </span>
</li>
<li>
<span><span>Strong analytical, </span><span>problem-solving</span><span> and troubleshooting skills.</span></span><span> </span>
</li>
<li>
<span><span>Demonstrate the ability to multi-task and work under targets/goals.</span></span><span> </span>
</li>
<li>
<span><span>Organized and high attention to detail.</span></span><span> </span><span><span>Skilled in Microsoft Office applications</span></span><span> </span>
</li>
<li>
<span><span>Fluent in English and German</span></span><span> </span>
</li>
</ul></div>
</div><div>
<div></div>
<div><p><span><span>Expected C</span><span>ompetencies:</span></span><span> </span></p></div>
<div><ul>
<li>
<span><span>A collaborative team player who values the success of the whole team, in addition to their own success</span></span><span> </span>
</li>
<li>
<span><span>Ability to adapt quickly and balance </span><span>numerous</span><span> responsibilities</span></span><span> </span>
</li>
<li>
<span><span>Desire to work and ability to thrive in a fast-paced, dynamic environment</span></span><span> </span>
</li>
<li>
<span><span>Excellent written and verbal communication skills, specifically in </span><span>Migration</span><span> presentations</span></span><span> </span>
</li>
<li>
<span><span>Relationship Management - ability to create and </span><span>maintain</span><span> strong relationships and grow accounts, with a strong commitment to customer satisfaction.</span></span><span> </span>
</li>
<li>
<span><span>Planning and Organizational Skills –Excellent organizational, planning, and proven ability to manage multiple priorities.</span></span><span> </span>
</li>
<li>
<span><span>Office Tools – Strong technical aptitude and skilled in Microsoft Windows-based office tools including presentation software, database software and desktop applications. </span><span>Proficiency</span><span> in Microsoft Office products: Outlook, Excel, Word, PowerPoint. Basic abilities with SharePoint and Smartsheet are a plus.</span></span><span> </span>
</li>
<li>
<span><span>Analytical and Conceptual Thinking – Ability to interpret and analyze situations, </span><span>identify</span><span> solutions, and formulate recommendations for effective management.</span></span><span> </span>
</li>
<li>
<span><span>Innovation – Ability to </span><span>initiate</span><span> creative thinking to </span><span>accomplish</span><span> continuous improvement and evolution of the department.</span></span><span> </span>
</li>
<li>
<span><span>Communication – Excellent communication and presentation skills. Solid communication skills to effectively deal with various levels of management, staff, and/or outside contacts.</span></span><span> </span>
</li>
<li>
<span><span>Demonstrated interpersonal skills to work effectively in a team environment and </span><span>maintain</span><span> a professional and positive manner.</span></span><span> </span>
</li>
</ul></div>
<div><p><span><span><strong>Position Type:</strong></span></span><span><strong> </strong></span></p></div>
<div><p><span><span>This is a full-time position.</span></span><span><span> </span></span><span></span></p></div>
</div><div><p><span><span><strong>Travel:</strong></span></span><span><strong> </strong></span></p></div><div><p><span><span>This position may require up to </span><span>1</span><span>5% of travel</span><span>. Travel may be international, </span><span>overnight</span><span> </span><span>and</span><span> outside of regular business hours.</span></span><span> </span></p></div><div><p><span><span><strong>EEO Statement</strong></span></span><span><strong> </strong></span></p></div><div><p><span><span>Cendyn</span><span> </span><span>provides</span><span> equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, </span><span>disability</span><span> or genetics. In addition to federal law requirements, </span><span>Cendyn</span><span> </span><span>complies with</span><span> applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, </span><span>compensation</span><span> and training.</span></span><span> </span></p></div><div><p><span><span>Cendyn</span><span> expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of</span><span> </span><span>Cendyn</span><span>’s</span><span> employees to perform their job duties may result in discipline up to and including discharge.</span></span><span> </span></p></div><div><p><span><span><strong>Other Duties</strong></span></span><span><strong> </strong></span></p></div><div><p><span><span>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.</span><span> Duties, </span><span>responsibilities</span><span> and activities may change at any time with or without notice. </span></span><span> </span></p></div>Inside Sales Managertag:jobscore.com,2024-03-04:/bAPGyCPzro4AlvetFuQTlE2024-03-11T19:58:12Z<p><strong>Please note, we are open to hiring this position in Singapore, Thailand, OR Australia.</strong></p><div>
<div><p><span><span>Cendyn</span><span> is seeking an experienced </span></span><span><span>Inside Sales Manager</span></span><span><span>, who is a results-driven hunter, with a proven </span><span>track record</span><span> of hitting </span><span>quota</span><span>. The ideal candidate has experience in SaaS sales, is highly organized, thrives in a fast-paced environment and is passionate about the hotel industry.</span><span> </span><span>The Inside Sales Manager is </span><span>responsible</span><span> new business acquisition across the </span><span>Cendyn</span><span> Marketing, </span><span>Sales,</span><span> and Events clouds.</span></span><span> </span></p></div>
<div><p><span><span>The Inside Sales Manager </span><span>is responsible for</span><span> developing and executing a territory sales plan that secures new customers and grows new business </span><span>with</span><span>in</span><span> existing customers.</span><span> </span><span>The individual will maximize every sales opportunity and achieve sales quota for an assigned territory. We are looking for a “Hunter” with a proven </span><span>track record</span><span> of selling over the phone, who can present the </span><span>Cendyn</span><span> Solutions via on-line demonstrations and presentations. This position will sell to hotels, management companies, ownership groups and/or other accommodation providers.</span></span><span> </span></p></div>
<div><p><span><span><strong>Responsibilities:</strong></span></span><span><strong> </strong></span></p></div>
<div><ul>
<li><p><span><span>Develop and execute a comprehensive territory sales plan for selling </span><span>Cendyn’s</span><span> cloud-based software and services platform within assigned territory</span><span>.</span></span><span> </span></p></li>
<li><p><span><span>Develop and </span><span>maintain</span><span> a robust, diversified sales pipeline for potential new customers</span><span>.</span></span><span> </span></p></li>
</ul></div>
<div><ul>
<li><p><span><span>Review and analyze market data</span><span>.</span></span><span> </span></p></li>
<li><p><span><span>Identify</span><span> potential hotel, management company, </span><span>brand</span><span> and ownership company targets</span><span>.</span></span><span> </span></p></li>
<li><p><span><span>Cold calling and lead generation with 80-100 completed activities a day</span><span>.</span></span><span> </span></p></li>
<li><p><span><span>Proactive inbound lead response time</span><span>.</span></span><span> </span></p></li>
<li><p><span><span>Analyze business needs of prospects and develop solutions that meet their needs</span><span>.</span></span><span> </span></p></li>
</ul></div>
<div><ul>
<li><p><span><span>Utilize consultative sales approach—ask relevant questions to uncover needs, </span><span>identify</span><span> barriers and overcome objections.</span></span><span> </span></p></li>
<li><p><span><span>Thoroughly vet out each </span><span>customers</span><span> decision making process, </span><span>timelines</span><span>, key stakeholders during the sales process.</span></span><span> </span></p></li>
<li><p><span><span>Develop and </span><span>maintain</span><span> rapport with key stakeholders for prospects and customers to build strong long-term partnerships.</span></span><span> </span></p></li>
<li><p><span><span>Prepare and deliver compelling sales presentations and sales proposals</span><span>.</span></span><span> </span></p></li>
<li><p><span><span>Identify</span><span> </span><span>additional</span><span> product opportunities and upsell existing </span><span>customer</span><span>.</span></span><span> </span></p></li>
<li><p><span><span>Proactively work Sales Cloud product opportunities for individual hotel sales in support of the brand endorsements and directives.</span></span><span> </span></p></li>
<li><p><span><span>Timely and professional follow-up with both internal team members and customers</span><span>.</span></span><span> </span></p></li>
<li><p><span><span>Negotiate and prepare contracts with potential customers, understand the legal ramifications of the contracts.</span></span><span> </span></p></li>
</ul></div>
</div><div>
<div><ul>
<li><p><span><span>Achieve Sales Quota on a consistent basis throughout the year</span><span>.</span></span><span> </span></p></li>
<li><p><span><span>Use Salesforce as the system of record for all sales activity, </span><span>comply with</span><span> SOP’s for keeping accounts, leads, opportunities, </span><span>contacts</span><span> and activity up to date.</span></span><span> </span></p></li>
<li><p><span><span>Liaise with </span><span>Cendyn</span><span> marketing team to implement marketing strategy within assigned territory</span><span>.</span></span><span> </span></p></li>
<li><p><span><span>Help Project Management team and Account Management team </span><span>establish</span><span> initial contact </span><span>to</span><span> new customers</span><span>.</span></span><span> </span></p></li>
</ul></div>
<div><ul>
<li><p><span><span>Hand over the contract and all necessary information to the Project Manager so that they can start training new customers</span><span>.</span></span><span> </span></p></li>
<li><p><span><span>Liaise with Project Manager during the duration of the contract should there be any contract related issues</span><span>.</span></span><span> </span></p></li>
<li><p><span><span>Manage</span><span> contractual opportunities should chain or group hotels decide to sign up with more hotels</span><span>.</span></span><span> </span></p></li>
</ul></div>
<div><ul>
<li><p><span><span>Establish thorough knowledge of </span><span>Cendyn’s</span><span> product and service offerings, pricing structure, contract management parameters, </span><span>policies</span><span> and procedures.</span></span><span> </span></p></li>
<li><p><span><span>Participate in regular structured sales and business training programs to improve sales performance</span><span>.</span></span><span> </span></p></li>
<li><p><span><span>Develop and </span><span>maintain</span><span> awareness of industry trends, </span><span>opportunities</span><span> and competitive trends. </span></span><span> </span></p></li>
</ul></div>
<div><p><span><span><strong>Requirements:</strong></span></span><span><strong> </strong></span></p></div>
<div><ul>
<li><p><span><span>Minimum 1 </span><span>years</span><span> sales experience with sales experience in the hotel/hospitality/travel industry is </span><span>a must</span><span>.</span></span><span> </span></p></li>
<li><p><span><span>Bachelor's degree </span><span>required</span><span>.</span></span><span> </span></p></li>
<li><p><span><span>Proven </span><span>track record</span><span> of sales performance selling technology, inside sales experience preferred</span><span>.</span></span><span> </span></p></li>
<li><p><span><span>Strong sales, analytical, organization, communication and people skills </span><span>required</span><span>.</span></span><span> </span></p></li>
<li><p><span><span>Ability to adapt quickly to </span><span>new technologies</span><span>, </span><span>products</span><span> and procedures</span><span>.</span></span><span> </span></p></li>
<li><p><span><span>Ability to work and thrive in a multi-tasked and fast-paced environment</span><span>.</span></span><span> </span></p></li>
<li><p><span><span>Ability to innovate, overcome obstacles and implement best practices including sales methodologies</span><span>.</span></span><span> </span></p></li>
<li><p><span><span>Proficiency</span><span> with Microsoft Office Suite </span><span>required</span><span>.</span></span><span> </span></p></li>
<li><p><span><span>Business-to-business or SaaS sales experience preferred</span><span>.</span></span><span> </span></p></li>
</ul></div>
</div><div>
<div><ul>
<li><p><span><span>Knowledge of Salesforce preferred</span><span>.</span></span><span> </span></p></li>
<li><p><span><span>Relationship Building: Builds effective relationships through positive communication that motivates and influences others in achieving corporate </span><span>objectives</span><span>.</span></span><span> </span></p></li>
<li><p><span><span>Personal Effectiveness: Produces outstanding results both professionally and personally by being proactive and committed. Continually focuses on achieving positive results contributing to </span><span>company’s</span><span> business success</span><span>.</span></span><span> </span></p></li>
<li><p><span><span>Customer Focus: Passionately meets or exceeds customer expectations. </span><span>Enters</span><span> the customer’s world through listening and understanding. Nurtures relationships by recognizing and delivering on customer needs and opinions</span><span>.</span></span><span> </span></p></li>
<li><p><span><span>Managing complexity: </span><span>Is able to</span><span> work effectively in </span><span>a highly complex</span><span>, diverse, changing environment. Adapts well to and is energized by change while </span><span>maintaining</span><span> focus on key business goals and personal </span><span>objectives</span><span>.</span></span><span> </span></p></li>
<li><p><span><span>Goal setting/short term planning: Achieves results by setting goals using quality planning, analysis and decision making. Adapts and copes successfully with changes</span><span>.</span></span><span> </span></p></li>
<li><p><span><span>Professional “get it done” attitude and work ethic</span><span>.</span></span><span> </span></p></li>
<li><p><span><span>Travel may be </span><span>required</span><span> up to 10%</span><span>.</span></span><span> </span></p></li>
</ul></div>
<div><p><span><span><strong>What we offer:</strong></span></span><span><strong> </strong></span></p></div>
<div><ul>
<li><p><span><span>Start-up culture with opportunity to make an impact in your role and our team </span><span>immediately</span><span>.</span></span><span> </span></p></li>
<li><p><span><span>Compensation corresponding to the value you bring to our team</span><span>.</span></span><span> </span></p></li>
<li><p><span><span>Excellent on-the-job learning opportunity to grow your skills</span><span>.</span></span><span> </span></p></li>
<li><p><span><span>Support of a diverse and international team to reach your goals</span><span>.</span></span><span> </span></p></li>
<li><p><span><span>We are unable to </span><span>provide</span><span> relocation </span><span>assistance</span><span> for this role - local candidates highly preferred</span><span>.</span></span><span> </span></p></li>
<li><p><span><span>We are unable to </span><span>provide</span><span> </span><span>employment sponsorship</span><span> for this role - unrestricted work authorization </span><span>required</span><span>.</span></span><span> </span><br><br></p></li>
</ul></div>
<div><p><span><span><strong>Work Environment:</strong></span></span><span><strong> </strong></span></p></div>
<div><p><span><span>This job </span><span>operates</span><span> remotely. </span><span>Working in a remote position requires a high degree of discipline and the ability to work with others via a variety of communication methods.</span></span><span> </span></p></div>
<div><p><span><span><strong>Position Type:</strong></span></span><span><strong> </strong></span></p></div>
<div><p><span><span>This is a full-time position.</span></span><span> </span></p></div>
<div><p><span></span><span></span><br></p></div>
</div><div><p><span><span><strong>EEO Statement</strong></span></span><span><span><strong>:</strong></span></span><span><strong> </strong></span></p></div><div><p><span><span>Cendyn</span><span> </span><span>provides</span><span> equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, </span><span>disability</span><span> or genetics. In addition to federal law requirements, </span><span>Cendyn</span><span> </span><span>complies with</span><span> applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, </span><span>compensation</span><span> and training.</span></span><span> </span></p></div><div><p><span><span>Cendyn</span><span> expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of </span><span>Cendyn’s</span><span> employees to perform their job duties may result in discipline up to and including discharge.</span></span><span> </span></p></div><div><p><span></span><span></span><br></p></div><div><p><span><span><strong>Other Duties</strong></span></span><span><strong> </strong></span></p></div><div><p><span><span>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.</span><span> Duties, </span><span>responsibilities</span><span> and activities may change at any time with or without notice. </span></span><span> </span></p></div><div><p><span><span></span></span><span> </span></p></div>Inside Sales Managertag:jobscore.com,2024-03-04:/dj93fqmTblJzT5tC79u0ZR2024-03-11T19:57:55Z<p><strong>Please note, we are open to hiring this position in Singapore, Thailand, OR Australia.</strong></p><div>
<div><p><span><span>Cendyn</span><span> is seeking an experienced </span></span><span><span>Inside Sales Manager</span></span><span><span>, who is a results-driven hunter, with a proven </span><span>track record</span><span> of hitting </span><span>quota</span><span>. The ideal candidate has experience in SaaS sales, is highly organized, thrives in a fast-paced environment and is passionate about the hotel industry.</span><span> </span><span>The Inside Sales Manager is </span><span>responsible</span><span> new business acquisition across the </span><span>Cendyn</span><span> Marketing, </span><span>Sales,</span><span> and Events clouds.</span></span><span> </span></p></div>
<div><p><span><span>The Inside Sales Manager </span><span>is responsible for</span><span> developing and executing a territory sales plan that secures new customers and grows new business </span><span>with</span><span>in</span><span> existing customers.</span><span> </span><span>The individual will maximize every sales opportunity and achieve sales quota for an assigned territory. We are looking for a “Hunter” with a proven </span><span>track record</span><span> of selling over the phone, who can present the </span><span>Cendyn</span><span> Solutions via on-line demonstrations and presentations. This position will sell to hotels, management companies, ownership groups and/or other accommodation providers.</span></span><span> </span></p></div>
<div><p><span><span><strong>Responsibilities:</strong></span></span><span><strong> </strong></span></p></div>
<div><ul>
<li><p><span><span>Develop and execute a comprehensive territory sales plan for selling </span><span>Cendyn’s</span><span> cloud-based software and services platform within assigned territory</span><span>.</span></span><span> </span></p></li>
<li><p><span><span>Develop and </span><span>maintain</span><span> a robust, diversified sales pipeline for potential new customers</span><span>.</span></span><span> </span></p></li>
</ul></div>
<div><ul>
<li><p><span><span>Review and analyze market data</span><span>.</span></span><span> </span></p></li>
<li><p><span><span>Identify</span><span> potential hotel, management company, </span><span>brand</span><span> and ownership company targets</span><span>.</span></span><span> </span></p></li>
<li><p><span><span>Cold calling and lead generation with 80-100 completed activities a day</span><span>.</span></span><span> </span></p></li>
<li><p><span><span>Proactive inbound lead response time</span><span>.</span></span><span> </span></p></li>
<li><p><span><span>Analyze business needs of prospects and develop solutions that meet their needs</span><span>.</span></span><span> </span></p></li>
</ul></div>
<div><ul>
<li><p><span><span>Utilize consultative sales approach—ask relevant questions to uncover needs, </span><span>identify</span><span> barriers and overcome objections.</span></span><span> </span></p></li>
<li><p><span><span>Thoroughly vet out each </span><span>customers</span><span> decision making process, </span><span>timelines</span><span>, key stakeholders during the sales process.</span></span><span> </span></p></li>
<li><p><span><span>Develop and </span><span>maintain</span><span> rapport with key stakeholders for prospects and customers to build strong long-term partnerships.</span></span><span> </span></p></li>
<li><p><span><span>Prepare and deliver compelling sales presentations and sales proposals</span><span>.</span></span><span> </span></p></li>
<li><p><span><span>Identify</span><span> </span><span>additional</span><span> product opportunities and upsell existing </span><span>customer</span><span>.</span></span><span> </span></p></li>
<li><p><span><span>Proactively work Sales Cloud product opportunities for individual hotel sales in support of the brand endorsements and directives.</span></span><span> </span></p></li>
<li><p><span><span>Timely and professional follow-up with both internal team members and customers</span><span>.</span></span><span> </span></p></li>
<li><p><span><span>Negotiate and prepare contracts with potential customers, understand the legal ramifications of the contracts.</span></span><span> </span></p></li>
</ul></div>
</div><div>
<div><ul>
<li><p><span><span>Achieve Sales Quota on a consistent basis throughout the year</span><span>.</span></span><span> </span></p></li>
<li><p><span><span>Use Salesforce as the system of record for all sales activity, </span><span>comply with</span><span> SOP’s for keeping accounts, leads, opportunities, </span><span>contacts</span><span> and activity up to date.</span></span><span> </span></p></li>
<li><p><span><span>Liaise with </span><span>Cendyn</span><span> marketing team to implement marketing strategy within assigned territory</span><span>.</span></span><span> </span></p></li>
<li><p><span><span>Help Project Management team and Account Management team </span><span>establish</span><span> initial contact </span><span>to</span><span> new customers</span><span>.</span></span><span> </span></p></li>
</ul></div>
<div><ul>
<li><p><span><span>Hand over the contract and all necessary information to the Project Manager so that they can start training new customers</span><span>.</span></span><span> </span></p></li>
<li><p><span><span>Liaise with Project Manager during the duration of the contract should there be any contract related issues</span><span>.</span></span><span> </span></p></li>
<li><p><span><span>Manage</span><span> contractual opportunities should chain or group hotels decide to sign up with more hotels</span><span>.</span></span><span> </span></p></li>
</ul></div>
<div><ul>
<li><p><span><span>Establish thorough knowledge of </span><span>Cendyn’s</span><span> product and service offerings, pricing structure, contract management parameters, </span><span>policies</span><span> and procedures.</span></span><span> </span></p></li>
<li><p><span><span>Participate in regular structured sales and business training programs to improve sales performance</span><span>.</span></span><span> </span></p></li>
<li><p><span><span>Develop and </span><span>maintain</span><span> awareness of industry trends, </span><span>opportunities</span><span> and competitive trends. </span></span><span> </span></p></li>
</ul></div>
<div><p><span><span><strong>Requirements:</strong></span></span><span><strong> </strong></span></p></div>
<div><ul>
<li><p><span><span>Minimum 1 </span><span>years</span><span> sales experience with sales experience in the hotel/hospitality/travel industry is </span><span>a must</span><span>.</span></span><span> </span></p></li>
<li><p><span><span>Bachelor's degree </span><span>required</span><span>.</span></span><span> </span></p></li>
<li><p><span><span>Proven </span><span>track record</span><span> of sales performance selling technology, inside sales experience preferred</span><span>.</span></span><span> </span></p></li>
<li><p><span><span>Strong sales, analytical, organization, communication and people skills </span><span>required</span><span>.</span></span><span> </span></p></li>
<li><p><span><span>Ability to adapt quickly to </span><span>new technologies</span><span>, </span><span>products</span><span> and procedures</span><span>.</span></span><span> </span></p></li>
<li><p><span><span>Ability to work and thrive in a multi-tasked and fast-paced environment</span><span>.</span></span><span> </span></p></li>
<li><p><span><span>Ability to innovate, overcome obstacles and implement best practices including sales methodologies</span><span>.</span></span><span> </span></p></li>
<li><p><span><span>Proficiency</span><span> with Microsoft Office Suite </span><span>required</span><span>.</span></span><span> </span></p></li>
<li><p><span><span>Business-to-business or SaaS sales experience preferred</span><span>.</span></span><span> </span></p></li>
</ul></div>
</div><div>
<div><ul>
<li><p><span><span>Knowledge of Salesforce preferred</span><span>.</span></span><span> </span></p></li>
<li><p><span><span>Relationship Building: Builds effective relationships through positive communication that motivates and influences others in achieving corporate </span><span>objectives</span><span>.</span></span><span> </span></p></li>
<li><p><span><span>Personal Effectiveness: Produces outstanding results both professionally and personally by being proactive and committed. Continually focuses on achieving positive results contributing to </span><span>company’s</span><span> business success</span><span>.</span></span><span> </span></p></li>
<li><p><span><span>Customer Focus: Passionately meets or exceeds customer expectations. </span><span>Enters</span><span> the customer’s world through listening and understanding. Nurtures relationships by recognizing and delivering on customer needs and opinions</span><span>.</span></span><span> </span></p></li>
<li><p><span><span>Managing complexity: </span><span>Is able to</span><span> work effectively in </span><span>a highly complex</span><span>, diverse, changing environment. Adapts well to and is energized by change while </span><span>maintaining</span><span> focus on key business goals and personal </span><span>objectives</span><span>.</span></span><span> </span></p></li>
<li><p><span><span>Goal setting/short term planning: Achieves results by setting goals using quality planning, analysis and decision making. Adapts and copes successfully with changes</span><span>.</span></span><span> </span></p></li>
<li><p><span><span>Professional “get it done” attitude and work ethic</span><span>.</span></span><span> </span></p></li>
<li><p><span><span>Travel may be </span><span>required</span><span> up to 10%</span><span>.</span></span><span> </span></p></li>
</ul></div>
<div><p><span><span><strong>What we offer:</strong></span></span><span><strong> </strong></span></p></div>
<div><ul>
<li><p><span><span>Start-up culture with opportunity to make an impact in your role and our team </span><span>immediately</span><span>.</span></span><span> </span></p></li>
<li><p><span><span>Compensation corresponding to the value you bring to our team</span><span>.</span></span><span> </span></p></li>
<li><p><span><span>Excellent on-the-job learning opportunity to grow your skills</span><span>.</span></span><span> </span></p></li>
<li><p><span><span>Support of a diverse and international team to reach your goals</span><span>.</span></span><span> </span></p></li>
<li><p><span><span>We are unable to </span><span>provide</span><span> relocation </span><span>assistance</span><span> for this role - local candidates highly preferred</span><span>.</span></span><span> </span></p></li>
<li><p><span><span>We are unable to </span><span>provide</span><span> </span><span>employment sponsorship</span><span> for this role - unrestricted work authorization </span><span>required</span><span>.</span></span><span> </span><br><br></p></li>
</ul></div>
<div><p><span><span><strong>Work Environment:</strong></span></span><span><strong> </strong></span></p></div>
<div><p><span><span>This job </span><span>operates</span><span> remotely. </span><span>Working in a remote position requires a high degree of discipline and the ability to work with others via a variety of communication methods.</span></span><span> </span></p></div>
<div><p><span><span><strong>Position Type:</strong></span></span><span><strong> </strong></span></p></div>
<div><p><span><span>This is a full-time position.</span></span><span> </span></p></div>
<div><p><span></span><span></span><br></p></div>
</div><div><p><span><span><strong>EEO Statement</strong></span></span><span><span><strong>:</strong></span></span><span><strong> </strong></span></p></div><div><p><span><span>Cendyn</span><span> </span><span>provides</span><span> equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, </span><span>disability</span><span> or genetics. In addition to federal law requirements, </span><span>Cendyn</span><span> </span><span>complies with</span><span> applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, </span><span>compensation</span><span> and training.</span></span><span> </span></p></div><div><p><span><span>Cendyn</span><span> expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of </span><span>Cendyn’s</span><span> employees to perform their job duties may result in discipline up to and including discharge.</span></span><span> </span></p></div><div><p><span></span><span></span><br></p></div><div><p><span><span><strong>Other Duties</strong></span></span><span><strong> </strong></span></p></div><div><p><span><span>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.</span><span> Duties, </span><span>responsibilities</span><span> and activities may change at any time with or without notice. </span></span><span> </span></p></div><div><p><span><span></span></span><span> </span></p></div>Inside Sales Managertag:jobscore.com,2024-01-12:/bEX_hYVv5m_QCq0X0nnGbZ2024-03-11T19:57:37Z<p><strong>Please note, we are open to hiring this position in Singapore OR Australia.</strong></p><div>
<div><p><span><span>Cendyn</span><span> is seeking an experienced </span></span><span><span>Inside Sales Manager</span></span><span><span>, who is a results-driven hunter, with a proven </span><span>track record</span><span> of hitting </span><span>quota</span><span>. The ideal candidate has experience in SaaS sales, is highly organized, thrives in a fast-paced environment and is passionate about the hotel industry.</span><span> </span><span>The Inside Sales Manager is </span><span>responsible</span><span> new business acquisition across the </span><span>Cendyn</span><span> Marketing, </span><span>Sales,</span><span> and Events clouds.</span></span><span> </span></p></div>
<div><p><span><span>The Inside Sales Manager </span><span>is responsible for</span><span> developing and executing a territory sales plan that secures new customers and grows new business </span><span>with</span><span>in</span><span> existing customers.</span><span> </span><span>The individual will maximize every sales opportunity and achieve sales quota for an assigned territory. We are looking for a “Hunter” with a proven </span><span>track record</span><span> of selling over the phone, who can present the </span><span>Cendyn</span><span> Solutions via on-line demonstrations and presentations. This position will sell to hotels, management companies, ownership groups and/or other accommodation providers.</span></span><span> </span></p></div>
<div><p><span><span><strong>Responsibilities:</strong></span></span><span><strong> </strong></span></p></div>
<div><ul>
<li><p><span><span>Develop and execute a comprehensive territory sales plan for selling </span><span>Cendyn’s</span><span> cloud-based software and services platform within assigned territory</span><span>.</span></span><span> </span></p></li>
<li><p><span><span>Develop and </span><span>maintain</span><span> a robust, diversified sales pipeline for potential new customers</span><span>.</span></span><span> </span></p></li>
</ul></div>
<div><ul>
<li><p><span><span>Review and analyze market data</span><span>.</span></span><span> </span></p></li>
<li><p><span><span>Identify</span><span> potential hotel, management company, </span><span>brand</span><span> and ownership company targets</span><span>.</span></span><span> </span></p></li>
<li><p><span><span>Cold calling and lead generation with 80-100 completed activities a day</span><span>.</span></span><span> </span></p></li>
<li><p><span><span>Proactive inbound lead response time</span><span>.</span></span><span> </span></p></li>
<li><p><span><span>Analyze business needs of prospects and develop solutions that meet their needs</span><span>.</span></span><span> </span></p></li>
</ul></div>
<div><ul>
<li><p><span><span>Utilize consultative sales approach—ask relevant questions to uncover needs, </span><span>identify</span><span> barriers and overcome objections.</span></span><span> </span></p></li>
<li><p><span><span>Thoroughly vet out each </span><span>customers</span><span> decision making process, </span><span>timelines</span><span>, key stakeholders during the sales process.</span></span><span> </span></p></li>
<li><p><span><span>Develop and </span><span>maintain</span><span> rapport with key stakeholders for prospects and customers to build strong long-term partnerships.</span></span><span> </span></p></li>
<li><p><span><span>Prepare and deliver compelling sales presentations and sales proposals</span><span>.</span></span><span> </span></p></li>
<li><p><span><span>Identify</span><span> </span><span>additional</span><span> product opportunities and upsell existing </span><span>customer</span><span>.</span></span><span> </span></p></li>
<li><p><span><span>Proactively work Sales Cloud product opportunities for individual hotel sales in support of the brand endorsements and directives.</span></span><span> </span></p></li>
<li><p><span><span>Timely and professional follow-up with both internal team members and customers</span><span>.</span></span><span> </span></p></li>
<li><p><span><span>Negotiate and prepare contracts with potential customers, understand the legal ramifications of the contracts.</span></span><span> </span></p></li>
</ul></div>
</div><div>
<div><ul>
<li><p><span><span>Achieve Sales Quota on a consistent basis throughout the year</span><span>.</span></span><span> </span></p></li>
<li><p><span><span>Use Salesforce as the system of record for all sales activity, </span><span>comply with</span><span> SOP’s for keeping accounts, leads, opportunities, </span><span>contacts</span><span> and activity up to date.</span></span><span> </span></p></li>
<li><p><span><span>Liaise with </span><span>Cendyn</span><span> marketing team to implement marketing strategy within assigned territory</span><span>.</span></span><span> </span></p></li>
<li><p><span><span>Help Project Management team and Account Management team </span><span>establish</span><span> initial contact </span><span>to</span><span> new customers</span><span>.</span></span><span> </span></p></li>
</ul></div>
<div><ul>
<li><p><span><span>Hand over the contract and all necessary information to the Project Manager so that they can start training new customers</span><span>.</span></span><span> </span></p></li>
<li><p><span><span>Liaise with Project Manager during the duration of the contract should there be any contract related issues</span><span>.</span></span><span> </span></p></li>
<li><p><span><span>Manage</span><span> contractual opportunities should chain or group hotels decide to sign up with more hotels</span><span>.</span></span><span> </span></p></li>
</ul></div>
<div><ul>
<li><p><span><span>Establish thorough knowledge of </span><span>Cendyn’s</span><span> product and service offerings, pricing structure, contract management parameters, </span><span>policies</span><span> and procedures.</span></span><span> </span></p></li>
<li><p><span><span>Participate in regular structured sales and business training programs to improve sales performance</span><span>.</span></span><span> </span></p></li>
<li><p><span><span>Develop and </span><span>maintain</span><span> awareness of industry trends, </span><span>opportunities</span><span> and competitive trends. </span></span><span> </span></p></li>
</ul></div>
<div><p><span><span><strong>Requirements:</strong></span></span><span><strong> </strong></span></p></div>
<div><ul>
<li><p><span><span>Minimum 1 </span><span>years</span><span> sales experience with sales experience in the hotel/hospitality/travel industry is </span><span>a must</span><span>.</span></span><span> </span></p></li>
<li><p><span><span>Bachelor's degree </span><span>required</span><span>.</span></span><span> </span></p></li>
<li><p><span><span>Proven </span><span>track record</span><span> of sales performance selling technology, inside sales experience preferred</span><span>.</span></span><span> </span></p></li>
<li><p><span><span>Strong sales, analytical, organization, communication and people skills </span><span>required</span><span>.</span></span><span> </span></p></li>
<li><p><span><span>Ability to adapt quickly to </span><span>new technologies</span><span>, </span><span>products</span><span> and procedures</span><span>.</span></span><span> </span></p></li>
<li><p><span><span>Ability to work and thrive in a multi-tasked and fast-paced environment</span><span>.</span></span><span> </span></p></li>
<li><p><span><span>Ability to innovate, overcome obstacles and implement best practices including sales methodologies</span><span>.</span></span><span> </span></p></li>
<li><p><span><span>Proficiency</span><span> with Microsoft Office Suite </span><span>required</span><span>.</span></span><span> </span></p></li>
<li><p><span><span>Business-to-business or SaaS sales experience preferred</span><span>.</span></span><span> </span></p></li>
</ul></div>
</div><div>
<div><ul>
<li><p><span><span>Knowledge of Salesforce preferred</span><span>.</span></span><span> </span></p></li>
<li><p><span><span>Relationship Building: Builds effective relationships through positive communication that motivates and influences others in achieving corporate </span><span>objectives</span><span>.</span></span><span> </span></p></li>
<li><p><span><span>Personal Effectiveness: Produces outstanding results both professionally and personally by being proactive and committed. Continually focuses on achieving positive results contributing to </span><span>company’s</span><span> business success</span><span>.</span></span><span> </span></p></li>
<li><p><span><span>Customer Focus: Passionately meets or exceeds customer expectations. </span><span>Enters</span><span> the customer’s world through listening and understanding. Nurtures relationships by recognizing and delivering on customer needs and opinions</span><span>.</span></span><span> </span></p></li>
<li><p><span><span>Managing complexity: </span><span>Is able to</span><span> work effectively in </span><span>a highly complex</span><span>, diverse, changing environment. Adapts well to and is energized by change while </span><span>maintaining</span><span> focus on key business goals and personal </span><span>objectives</span><span>.</span></span><span> </span></p></li>
<li><p><span><span>Goal setting/short term planning: Achieves results by setting goals using quality planning, analysis and decision making. Adapts and copes successfully with changes</span><span>.</span></span><span> </span></p></li>
<li><p><span><span>Professional “get it done” attitude and work ethic</span><span>.</span></span><span> </span></p></li>
<li><p><span><span>Travel may be </span><span>required</span><span> up to 10%</span><span>.</span></span><span> </span></p></li>
</ul></div>
<div><p><span><span><strong>What we offer:</strong></span></span><span><strong> </strong></span></p></div>
<div><ul>
<li><p><span><span>Start-up culture with opportunity to make an impact in your role and our team </span><span>immediately</span><span>.</span></span><span> </span></p></li>
<li><p><span><span>Compensation corresponding to the value you bring to our team</span><span>.</span></span><span> </span></p></li>
<li><p><span><span>Excellent on-the-job learning opportunity to grow your skills</span><span>.</span></span><span> </span></p></li>
<li><p><span><span>Support of a diverse and international team to reach your goals</span><span>.</span></span><span> </span></p></li>
<li><p><span><span>We are unable to </span><span>provide</span><span> relocation </span><span>assistance</span><span> for this role - local candidates highly preferred</span><span>.</span></span><span> </span></p></li>
<li><p><span><span>We are unable to </span><span>provide</span><span> </span><span>employment sponsorship</span><span> for this role - unrestricted work authorization </span><span>required</span><span>.</span></span><span> </span><br><br></p></li>
</ul></div>
<div><p><span><span><strong>Work Environment:</strong></span></span><span><strong> </strong></span></p></div>
<div><p><span><span>This job </span><span>operates</span><span> remotely. </span><span>Working in a remote position requires a high degree of discipline and the ability to work with others via a variety of communication methods.</span></span><span> </span></p></div>
<div><p><span><span><strong>Position Type:</strong></span></span><span><strong> </strong></span></p></div>
<div><p><span><span>This is a full-time position.</span></span><span> </span></p></div>
<div><p><span></span><span></span><br></p></div>
</div><div><p><span><span><strong>EEO Statement</strong></span></span><span><span><strong>:</strong></span></span><span><strong> </strong></span></p></div><div><p><span><span>Cendyn</span><span> </span><span>provides</span><span> equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, </span><span>disability</span><span> or genetics. In addition to federal law requirements, </span><span>Cendyn</span><span> </span><span>complies with</span><span> applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, </span><span>compensation</span><span> and training.</span></span><span> </span></p></div><div><p><span><span>Cendyn</span><span> expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of </span><span>Cendyn’s</span><span> employees to perform their job duties may result in discipline up to and including discharge.</span></span><span> </span></p></div><div><p><span></span><span></span><br></p></div><div><p><span><span><strong>Other Duties</strong></span></span><span><strong> </strong></span></p></div><div><p><span><span>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.</span><span> Duties, </span><span>responsibilities</span><span> and activities may change at any time with or without notice. </span></span><span> </span></p></div><div><p><span><span></span></span><span> </span></p></div>Sales Manager - Digital Marketingtag:jobscore.com,2024-01-04:/c0Gv7Yqd9da4izMjdLxVRo2024-03-11T20:00:49Z<p><strong>Overview:</strong></p><p>Cendyn is seeking a sales manager <span>who is a results-driven hunter, with a proven track record of hitting quota. The ideal candidate has experience in SaaS sales, is highly organized, thrives in a fast-paced environment and is passionate about the hotel industry. The S</span>ales manager<span> is responsible for new business acquisition across the Cendyn Digital Marketing products and services.</span></p><p><strong>Main Activity: </strong></p><p><span>The Sales manager </span><span>is responsible for developing and executing a territory sales plan that secures new customers. The individual will maximize every sales opportunity and achieve sales quota for an assigned territory. We are looking for a “Hunter” with a proven track record of selling over the phone, who can present the Cendyn Solutions via on-line demonstrations and presentations. This position will sell to hotels, management companies, ownership groups and/or other accommodation providers.</span></p><p><strong><span>Responsibilities:</span></strong></p><ul>
<li><span>Develop and execute a comprehensive territory sales plan for selling Cendyn’s Digital Marketing solutions and services within assigned territory</span></li>
<li>
<span>Develop and maintain a robust, diversified sales pipeline for potential new customers</span><ul>
<li><span>Review and analyze market data</span></li>
<li><span>Identify potential hotel, management company, brand and ownership company targets</span></li>
<li><span>Cold calling and lead generation with 80-100 completed activities a day</span></li>
<li><span>Proactive inbound lead response time</span></li>
<li><span>Analyze business needs of prospects and develop solutions that meet their needs</span></li>
</ul>
</li>
<li><span>Utilize consultative sales approach—ask relevant questions to uncover needs, identify barriers and overcome objections.</span></li>
<li><span>Thoroughly vet out each prospect decision-making process, timelines, key stakeholders during the sales process.</span></li>
<li><span>Develop and maintain rapport with key stakeholders for prospects and customers to build strong long-term partnerships.</span></li>
<li><span>Prepare and deliver compelling sales presentations and sales proposals</span></li>
<li><span>Proactively work Digital Marketing opportunities for individual hotel sales in support of the brand endorsements and directives.</span></li>
<li><span>Timely and professional follow-up with both internal team members and customers</span></li>
<li><span>Negotiate and prepare contracts with potential customers, understand the legal ramifications of the contracts.</span></li>
<li><span>Achieve Sales Quota on a consistent basis throughout the year</span></li>
<li><span>Use Salesforce as the system of record for all sales activity, comply with SOP’s for keeping accounts, leads, opportunities, contacts and activity up to date.</span></li>
<li><span>Liaise with Cendyn marketing team to implement marketing strategy within assigned territory</span></li>
<li>
<span>Help Project Management team and Account Management team establish initial contact to new customers</span><ul>
<li><span>Hand over the contract and all necessary information to the Project Manager so that they can start training new customers</span></li>
<li><span>Liaise with Project Manager during the duration of the contract should there be any contract related issues</span></li>
<li><span>Manage contractual opportunities should chain or group hotels decide to sign up with more hotels</span></li>
</ul>
</li>
<li><span>Establish thorough knowledge of Cendyn’s product and service offerings, pricing structure, contract management parameters, policies and procedures.</span></li>
<li><span>Participate in regular structured sales and business training programs to improve sales performance</span></li>
<li><span>Develop and maintain awareness of industry trends, opportunities and competitive trends. </span></li>
</ul><p><strong><span>Requirements:</span></strong></p><ul>
<li><span>Sales experience with sales experience in the hotel/hospitality/travel industry is a must</span></li>
<li><span>Bachelor's degree required or any relevant work experience</span></li>
<li><span>Second language in addition to English preferred; French, Spanish, German</span></li>
<li><span>Proven track record of sales performance selling technology, sales manager experience preferred</span></li>
<li><span>Strong sales, analytical, organization, communication and people skills required</span></li>
<li><span>Ability to adapt quickly to new technologies, products and procedures</span></li>
<li><span>Ability to work and thrive in a multi-tasked and fast-paced environment</span></li>
<li><span>Ability to innovate, overcome obstacles and implement best practices including sales methodologies</span></li>
<li><span>Proficiency with Microsoft Office Suite required</span></li>
<li><span>Business-to-business or SaaS sales experience preferred</span></li>
<li>
<span>Knowledge of Salesforce preferred</span><br><br>
</li>
<li><span>Relationship Building: Builds effective relationships through positive communication that motivates and influences others in achieving corporate objectives</span></li>
<li><span>Personal Effectiveness: Produces outstanding results both professionally and personally by being proactive and committed. Continually focuses on achieving positive results contributing to company’s business success</span></li>
<li><span>Customer Focus: Passionately meets or exceeds customer expectations. Enter the customer’s world through listening and understanding. Nurtures relationships by recognizing and delivering on customer needs and opinions</span></li>
<li><span>Managing complexity: Is able to work effectively in a highly complex, diverse, changing environment. Adapts well to and is energized by change while maintaining focus on key business goals and personal objectives</span></li>
<li><span>Goal setting/short term planning: Achieves results by setting goals using quality planning, analysis and decision making. Adapts and copes successfully with changes</span></li>
<li><span>Professional “get it done” attitude and work ethic</span></li>
<li><span>Travel may be required up to 25%</span></li>
</ul><p><span>Work Environment:</span></p><p><span>This job operates remotely. Working in a remote position requires a high degree of discipline and the ability to work with others via a variety of communication methods.</span></p><p><span>Position Type:</span></p><p><span>This is a full-time position.</span></p><p><span>EEO Statement:</span></p><p><span>Cendyn provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Cendyn complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.</span></p><p><span>Cendyn expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Cendyn’s employees to perform their job duties may result in discipline up to and including discharge.</span></p><p><strong>Other Duties</strong></p><p>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. </p><p> </p>Sales Manager - Digital Marketingtag:jobscore.com,2023-12-14:/bpGII01fLi6OglOQ1F79UY2024-03-11T20:00:30Z<p><strong>Overview:</strong></p><p>Cendyn is seeking a sales manager <span>who is a results-driven hunter, with a proven track record of hitting quota. The ideal candidate has experience in SaaS sales, is highly organized, thrives in a fast-paced environment and is passionate about the hotel industry. The S</span>ales manager<span> is responsible for new business acquisition across the Cendyn Digital Marketing products and services.</span></p><p><strong>Main Activity: </strong></p><p><span>The Sales manager </span><span>is responsible for developing and executing a territory sales plan that secures new customers. The individual will maximize every sales opportunity and achieve sales quota for an assigned territory. We are looking for a “Hunter” with a proven track record of selling over the phone, who can present the Cendyn Solutions via on-line demonstrations and presentations. This position will sell to hotels, management companies, ownership groups and/or other accommodation providers.</span></p><p><strong><span>Responsibilities:</span></strong></p><ul>
<li><span>Develop and execute a comprehensive territory sales plan for selling Cendyn’s Digital Marketing solutions and services within assigned territory</span></li>
<li>
<span>Develop and maintain a robust, diversified sales pipeline for potential new customers</span><ul>
<li><span>Review and analyze market data</span></li>
<li><span>Identify potential hotel, management company, brand and ownership company targets</span></li>
<li><span>Cold calling and lead generation with 80-100 completed activities a day</span></li>
<li><span>Proactive inbound lead response time</span></li>
<li><span>Analyze business needs of prospects and develop solutions that meet their needs</span></li>
</ul>
</li>
<li><span>Utilize consultative sales approach—ask relevant questions to uncover needs, identify barriers and overcome objections.</span></li>
<li><span>Thoroughly vet out each prospect decision-making process, timelines, key stakeholders during the sales process.</span></li>
<li><span>Develop and maintain rapport with key stakeholders for prospects and customers to build strong long-term partnerships.</span></li>
<li><span>Prepare and deliver compelling sales presentations and sales proposals</span></li>
<li><span>Proactively work Digital Marketing opportunities for individual hotel sales in support of the brand endorsements and directives.</span></li>
<li><span>Timely and professional follow-up with both internal team members and customers</span></li>
<li><span>Negotiate and prepare contracts with potential customers, understand the legal ramifications of the contracts.</span></li>
<li><span>Achieve Sales Quota on a consistent basis throughout the year</span></li>
<li><span>Use Salesforce as the system of record for all sales activity, comply with SOP’s for keeping accounts, leads, opportunities, contacts and activity up to date.</span></li>
<li><span>Liaise with Cendyn marketing team to implement marketing strategy within assigned territory</span></li>
<li>
<span>Help Project Management team and Account Management team establish initial contact to new customers</span><ul>
<li><span>Hand over the contract and all necessary information to the Project Manager so that they can start training new customers</span></li>
<li><span>Liaise with Project Manager during the duration of the contract should there be any contract related issues</span></li>
<li><span>Manage contractual opportunities should chain or group hotels decide to sign up with more hotels</span></li>
</ul>
</li>
<li><span>Establish thorough knowledge of Cendyn’s product and service offerings, pricing structure, contract management parameters, policies and procedures.</span></li>
<li><span>Participate in regular structured sales and business training programs to improve sales performance</span></li>
<li><span>Develop and maintain awareness of industry trends, opportunities and competitive trends. </span></li>
</ul><p><strong><span>Requirements:</span></strong></p><ul>
<li><span>Sales experience with sales experience in the hotel/hospitality/travel industry is a must</span></li>
<li><span>Bachelor's degree required or any relevant work experience</span></li>
<li><span>Second language in addition to English preferred; French, Spanish, German</span></li>
<li><span>Proven track record of sales performance selling technology, sales manager experience preferred</span></li>
<li><span>Strong sales, analytical, organization, communication and people skills required</span></li>
<li><span>Ability to adapt quickly to new technologies, products and procedures</span></li>
<li><span>Ability to work and thrive in a multi-tasked and fast-paced environment</span></li>
<li><span>Ability to innovate, overcome obstacles and implement best practices including sales methodologies</span></li>
<li><span>Proficiency with Microsoft Office Suite required</span></li>
<li><span>Business-to-business or SaaS sales experience preferred</span></li>
<li>
<span>Knowledge of Salesforce preferred</span><br><br>
</li>
<li><span>Relationship Building: Builds effective relationships through positive communication that motivates and influences others in achieving corporate objectives</span></li>
<li><span>Personal Effectiveness: Produces outstanding results both professionally and personally by being proactive and committed. Continually focuses on achieving positive results contributing to company’s business success</span></li>
<li><span>Customer Focus: Passionately meets or exceeds customer expectations. Enter the customer’s world through listening and understanding. Nurtures relationships by recognizing and delivering on customer needs and opinions</span></li>
<li><span>Managing complexity: Is able to work effectively in a highly complex, diverse, changing environment. Adapts well to and is energized by change while maintaining focus on key business goals and personal objectives</span></li>
<li><span>Goal setting/short term planning: Achieves results by setting goals using quality planning, analysis and decision making. Adapts and copes successfully with changes</span></li>
<li><span>Professional “get it done” attitude and work ethic</span></li>
<li><span>Travel may be required up to 25%</span></li>
</ul><p><span>Work Environment:</span></p><p><span>This job operates remotely. Working in a remote position requires a high degree of discipline and the ability to work with others via a variety of communication methods.</span></p><p><span>Position Type:</span></p><p><span>This is a full-time position.</span></p><p><span>EEO Statement:</span></p><p><span>Cendyn provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Cendyn complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.</span></p><p><span>Cendyn expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Cendyn’s employees to perform their job duties may result in discipline up to and including discharge.</span></p><p><strong>Other Duties</strong></p><p>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. </p><p> </p>Sales Manager - Digital Marketingtag:jobscore.com,2023-11-21:/bOGABX_rPb46IZvrQyJkmc2024-03-11T20:00:13Z<div>
<div><p><span><span><strong>Overview:</strong></span></span><span><strong> </strong></span></p></div>
<div><p><span><span>Cendyn</span><span> i</span><span>s </span><span>seeking </span><span>a </span><span>sales</span><span> manager </span></span><span><span>who is a results-driven hunter, with a proven </span><span>track record</span><span> of hitting quota. The ideal candidate has experience in SaaS sales, is highly organized, thrives in a fast-paced environment and is passionate about the hotel industry. The </span><span>S</span></span><span><span>ales manager</span></span><span><span> </span><span>is responsible for</span><span> new business acquisition across the </span><span>Cendyn</span><span> Digital Marketing</span><span> </span><span>products and </span><span>services.</span></span><span> </span></p></div>
<div><p><span><span><strong>Main Activity: </strong></span></span><span><strong> </strong></span></p></div>
<div><p><span><span>The</span><span> </span><span>Sales manager</span><span> </span></span><span><span>is responsible for</span><span> developing and executing a territory sales plan that secures new customers. </span><span>The individual will maximize every sales opportunity and achieve sales quota for an assigned territory. We are looking for a “Hunter” with a proven </span><span>track record</span><span> of selling over the phone, who can present the </span><span>Cendyn</span><span> Solutions via on-line demonstrations and presentations. This position will sell to hotels, management companies, ownership groups and/or other accommodation providers.</span></span><span> </span></p></div>
<div><p><span><span><strong>Responsibilities:</strong></span></span><span><strong> </strong></span></p></div>
<div><ul>
<li>
<span><span>Develop and execute a comprehensive territory sales plan for selling </span><span>Cendyn’s</span><span> Digital Marketing solutions and services within assigned </span><span>territory</span></span><span> </span>
</li>
<li>
<span><span>Develop and </span><span>maintain</span><span> a robust, diversified sales pipeline for potential new </span><span>customers</span></span><span> </span><ul>
<li>
<span><span>Review and analyze market </span><span>data</span></span><span> </span>
</li>
<li>
<span><span>Identify</span><span> potential hotel, management company, </span><span>brand</span><span> and ownership company </span><span>targets</span></span><span> </span>
</li>
<li>
<span><span>Cold calling and lead generation with 80-100 completed activities a </span><span>day</span></span><span> </span>
</li>
<li>
<span><span>Proactive inbound lead response time</span></span><span> </span>
</li>
<li>
<span><span>Analyze business needs of prospects and develop solutions that meet their </span><span>needs</span></span><span> </span>
</li>
</ul>
</li>
<li>
<span><span>Utilize consultative sales approach—ask relevant questions to uncover needs, </span><span>identify</span><span> barriers and overcome objections.</span></span><span> </span>
</li>
<li>
<span><span>Thoroughly vet out each </span><span>prospect decision-making</span><span> process, </span><span>timelines</span><span>, key stakeholders during the sales process.</span></span><span> </span>
</li>
<li>
<span></span><span></span><span></span><span></span><span><span>Develop and </span><span>maintain</span><span> rapport with key stakeholders for prospects and customers to build strong long-term partnerships.</span></span><span> </span>
</li>
<li>
<span><span>Prepare and deliver compelling sales presentations and sales </span><span>proposals</span></span><span> </span>
</li>
<li>
<span><span>Proactively work </span><span>Digital Marketing</span><span> opportunities for individual hotel sales in support of the brand endorsements and directives.</span></span><span> </span>
</li>
<li>
<span><span>Timely and professional follow-up with both internal team members and customers</span></span><span> </span>
</li>
<li>
<span><span>Negotiate and prepare contracts with potential customers, understand the legal ramifications of the contracts.</span></span><span> </span>
</li>
<li>
<span><span>Achieve Sales Quota on a consistent basis throughout the </span><span>year</span></span><span> </span>
</li>
<li>
<span><span>Use Salesforce as the system of record for all sales activity, </span><span>comply with</span><span> SOP’s for keeping accounts, leads, opportunities, </span><span>contacts</span><span> and activity up to date.</span></span><span> </span>
</li>
<li>
<span><span>Liaise with </span><span>Cendyn</span><span> marketing team to implement marketing strategy within assigned </span><span>territory</span></span><span> </span>
</li>
<li>
<span><span>Help Project Management team and Account Management team </span><span>establish</span><span> initial contact to new </span><span>customers</span></span><span> </span><ul>
<li>
<span><span>Hand over the contract and all necessary information to the Project Manager so that they can start training new </span><span>customers</span></span><span> </span>
</li>
<li>
<span><span>Liaise with Project Manager during the duration of the contract should there be any contract related </span><span>issues</span></span><span> </span>
</li>
<li>
<span><span>Manage contractual opportunities should chain or group hotels decide to sign up with more </span><span>hotels</span></span><span> </span>
</li>
</ul>
</li>
<li>
<span><span>Establish thorough knowledge of </span><span>Cendyn’s</span><span> product and service offerings, pricing structure, contract management parameters, </span><span>policies</span><span> and procedures.</span></span><span> </span>
</li>
<li>
<span><span>Participate in regular structured sales and business training programs to improve sales </span><span>performance</span></span><span> </span>
</li>
<li>
<span><span>Develop and </span><span>maintain</span><span> awareness of industry trends, </span><span>opportunities</span><span> and competitive trends. </span></span><span> </span>
</li>
</ul></div>
</div><div>
<div></div>
<div><p><span><span>Requirements:</span></span><span> </span></p></div>
<div><ul>
<li>
<span><span>Sales experience with sales experience in the hotel/hospitality/travel industry is </span><span>a </span><span>must</span></span><span> </span>
</li>
<li>
<span><span>Bachelor's degree </span><span>required</span><span> or any relevant work </span><span>experience</span></span><span> </span>
</li>
<li>
<span><span>Second language in addition to English preferred; French, Spanish, German</span></span><span> </span>
</li>
<li>
<span><span>Proven </span><span>track record</span><span> of sales performance selling technology, sales manager experience </span><span>preferred</span></span><span> </span>
</li>
<li>
<span><span>Strong sales, analytical, organization, communication and people skills </span><span>required</span></span><span> </span>
</li>
<li>
<span><span>Ability to adapt quickly to </span><span>new technologies</span><span>, </span><span>products</span><span> and </span><span>procedures</span></span><span> </span>
</li>
<li>
<span><span>Ability to work and thrive in a multi-tasked and fast-paced </span><span>environment</span></span><span> </span>
</li>
<li>
<span><span>Ability to innovate, overcome obstacles and implement best practices including sales </span><span>methodologies</span></span><span> </span>
</li>
<li>
<span><span>Proficiency</span><span> with Microsoft Office Suite </span><span>required</span></span><span> </span>
</li>
<li>
<span><span>Business-to-business or SaaS sales experience </span><span>preferred</span></span><span> </span>
</li>
<li>
<span><span>Knowledge of Salesforce </span><span>preferred</span></span><span> </span>
</li>
<li>
<span><span>Relationship Building: Builds effective relationships through positive communication that motivates and influences others in achieving corporate </span><span>objectives</span></span><span> </span>
</li>
<li>
<span></span><span></span><span></span><span></span><span><span>Personal Effectiveness: Produces outstanding results both professionally and personally by being proactive and committed. Continually focuses on achieving positive results contributing to company’s business </span><span>success</span></span><span> </span>
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<span><span>Customer Focus: Passionately meets or exceeds customer expectations. </span><span>Enter</span><span> the customer’s world through listening and understanding. Nurtures relationships by recognizing and delivering on customer needs and </span><span>opinions</span></span><span> </span>
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<span><span>Managing complexity: </span><span>Is able to</span><span> work effectively in </span><span>a highly complex</span><span>, diverse, changing environment. Adapts well to and is energized by change while </span><span>maintaining</span><span> focus on key business goals and personal </span><span>objectives</span></span><span> </span>
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<span><span>Goal setting/short term planning: Achieves results by setting goals using quality planning, analysis and decision making. Adapts and copes successfully with </span><span>changes</span></span><span> </span>
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<span><span>Professional “get it done” attitude and work </span><span>ethic</span></span><span> </span>
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<span><span>Travel may be </span><span>required</span><span> up to </span><span>2</span><span>5</span><span>%</span></span><span> </span>
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<div><p><span><span><strong>Work Environment:</strong></span></span><span><strong> </strong></span></p></div>
<div><p><span><span>This job </span><span>operates</span><span> remotely. </span><span>Working in a remote position requires a high degree of discipline and the ability to work with others via a variety of communication methods.</span></span><span> </span></p></div>
<div><p><span><span><strong>Position Type:</strong></span></span><span><strong> </strong></span></p></div>
<div><p><span><span>This is a full-time position.</span></span><span> </span></p></div>
<div><p><span><span><strong>EEO Statement:</strong></span></span><span><strong> </strong></span></p></div>
</div><div><p><span><span>Cendyn</span><span> </span><span>provides</span><span> equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, </span><span>disability</span><span> or genetics. In addition to federal law requirements, </span><span>Cendyn</span><span> </span><span>complies with</span><span> applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, </span><span>compensation</span><span> and training.</span></span><span> </span></p></div><div><p><span><span>Cendyn</span><span> expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of </span><span>Cendyn’s</span><span> employees to perform their job duties may result in discipline up to and including discharge.</span></span><span> </span></p></div><div><p><span><span><strong>Other Duties</strong></span></span><span><strong> </strong></span></p></div><div><p><span><span>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.</span><span> Duties, </span><span>responsibilities</span><span> and activities may change at any time with or without notice. </span></span><span> </span></p></div>