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VPAN Services Coordinator

Adult Services | Compton, CA | Full Time | From $26.53 to $27.93 per hour

Job Description

About Us:


Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America Los Angeles is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at

Battle Buddy - Veteran Peer Access Network

The Veteran Peer Access Network (VPAN) mission is to provide a high quality, coordinated network of care that is easily accessible for Los Angeles County service members, veterans and their families through an enduring, world-class Battle Buddies (VPAN). The VPAN will be a network of veteran and military family peers across systems who work as “access agents” to ensure connection to geographically accessible resources and support in their community. VOALA will be providing this network of care to Los Angeles County Service District 2.


The VPAN Services Coordinator provides experience-based competencies and administrative assistance to further efforts of the program staff to fulfill the contracted goals and objectives. The primary function of this role is to be the gatekeeper of all client referrals to the Veteran Peer Access Network (VPAN) program and to provide administrative support to the VPAN Program Manager.


  • Achieve grant objectives by supporting the program staff, providing expertise, and monitoring service delivery, while providing information to the Program Manager II, highlighting progress in reaching goals;
    • Review, assess, and triage referrals received from Unite Us as well as other referral sources.
    • Contact Veterans, Military Family Members, and/or referring party to obtain additional information such as demographic data and brief assessment of service needs which may include current stressors, environmental stressors, family relationships, and personality traits that may have a bearing on the Veteran/Military family members identified needs
    • Provide information to clients about resources within the community, assist clients in selecting appropriate resources, contact agencies to help with linkage, and educate how to utilize resources
  • Support VPAN team to secure appropriate resources for clients based on identified needs.
  • Coordinate with DMH gate keeper/DMVA/other CBOs as needed to provide Veteran and Military family members proper coordination of care
  • Develop and serve as high level liaison with strategic community service providers to facilitate client care
  • Assist program leader(s) to process reports, analyze, and interpret program data reports via Unite Us platform in order to report on outcome measures, trends in services requested, and utilization of services served by providers in the community
  • Attend all required trainings as outlined VPAN Management team
  • Participate in and represent VPAN in community meetings, inter and intra agencies meetings, and team conferences as needed.
  • Help collect photos and information to be shared with VPAN communication team to feed social media and other communication channels
  • Perform other assignments as needed to support Program Manager and Team.



  • Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications


  • Bachelor's degree in Social Work (or related discipline) or a combination of relevant education and experience (4 years).
  • All VPAN staff must complete 75 hours of evidence-based training(s) The training will include but not limited to:
    • Veteran Administration Approved Peer Certification
    • Risk Mitigation
    • The Veteran Family Peer Navigator model training provided by UCLA
  • Within 90 days of hire attend and complete 2-week VA Peer Certification training


  • At least two years of experience providing social services to Veterans or Military family members.


  • Knowledge of available benefits resources in the area
  • Demonstrated knowledge of issues with recovery from mental health and/or substance abuse issues
  • Knowledge of the barriers to housing
  • Knowledge of case management ethics, HIPAA, Programmatic standards of operation and clinical engagement, clinical documentation methods, client focused ideology.


  • Proficient Microsoft Office Suite: Outlook, MS Word, PowerPoint, Excel. Familiarity with Database and report generation.


  • Strong written and oral communication skills
  • Must be flexible and willing to work weekends/evenings as necessary
  • Proven Expertise in relevant subject matter
  • Able Public Speaker
  • Able to provide valuable expertise to senior management while mentoring junior staff
  • Able to organize and schedule team’s caseload, support efforts of subordinates towards program goals
  • Ability to coach and mentor staff
  • Demonstrated ability to perform under circumstances of possible emotional stress and conflict, including dealing with un-cooperative clients.
  • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, with or without reasonable accommodation, including meeting qualitative and quantitative productivity standards.
  • Ability to maintain regular, punctual attendance consistent with ADA, FMLA, and other federal, state, and local standards.


  • Build rapport with those encountered in all aspects the work day.
  • Build trust, act trustworthy
  • Active listening (reflective listening)
  • Follow instructions and VOALA procedures
  • Apply principles of client-centered, strength-based counselling (including the principles of the recovery model and trauma-informed practice)
  • Able to identify successes, challenges, and barriers impacting the completion of plans prepared for clients.
  • Apply principles of professional boundaries and ethics to on the job situations
  • Able to de-escalate threatening/volatile situations with clients, or in the workplace


  • Preferred1.
  • Preferred2


  • Choice of 3 medical insurance plans
  • Choice of 2 dental insurance plans (one plan for employee only; has no premium)
  • Vision insurance plan
  • Voluntary Supplemental Coverage
  • Accidental Injury Coverage
  • Hospital Care Coverage
  • Critical Illness Coverage
  • Pet Insurance
  • Paid vacation time
  • Paid sick time
  • 10 company paid holidays
  • Company funded 401a retirement pension plan
  • Optional employee contribution to 403b retirement savings plan
  • Life and AD&D insurance
  • Programs to maintain your health and well-being
  • Employee Assistance Plan (EAP) – (No cost to employee and 100% confidential)
  • Company funded Short-term Disability Insurance (STDI) Insurance
  • Company funded Long-term Disability Insurance (LTD)

Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law

This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.