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Manager of Implementation

Customer Success | Scottsdale, AZ | Full Time

Job Description
What This Role is About
As the Manager of Implementation, you will have the opportunity to lead a team of Implementation Managers with responsibility for the overall success of new customer implementation and adoption of our software. You will identify system and workflow improvements to enhance team efficiency and create high levels of customer satisfaction. In addition to the overall team success, you will be responsible for your own customer implementation and training projects.
  • Oversee implementation managers and new customer implementations
  • Monitor and measure implementation metrics to develop standards and improve processes
  • Collaborate with and recommend product or service changes to our Product and Development departments based on customer feedback and requests
  • Investigate and resolve any issues with financial transactions and product subscriptions that occur throughout the onboarding process
  • Manage customer implementation and training projects on time and within budget to exceed customer expectations

Who We Are
Remarkable Health is a growth-stage software company headquartered in Scottsdale, AZ.

We develop software that helps Behavioral Health providers and businesses automate administrative, clinical and billing tasks so they can focus on what is most important: providing effective care by spending more time with patients and less time at a computer screen.

Our vision is to create the best-in-class outcome management platform for behavioral health organizations. We are building out our team of A-players and looking for ambitious and enthusiastic people that share our values.

Our company is at a once in a decade inflection point because we are building exciting new software and data-focused solutions for customers in the massive and quickly evolving market of US healthcare.

We are growing fast, and we need people who strive to not only do great, but also do Good. Remarkable Health is honored to be recognized as one of the Best Arizona Companies!

At Remarkable Health we are proud of our values that we work and live by:
  • Relentless Learners
  • Get Sh*t Done
  • Consistently Improve Relationships

Who We’re Looking For
  • An individual with strong attention to detail with a proven track record of follow through
  • Strong relationship management skills
  • A customer focused individual with a commitment to achieving positive customer outcomes
  • Ability to communicate effectively with others in both low and high-stress situations
  • An individual with a positive and upbeat attitude
  • An individual with strong independent judgement to plan, prioritize, and organize a diversified workload
  • Excellent written and oral communication skills
  • Someone who Gets Sh*t Done and embraces the “Get More Done with Less” philosophy
  • Willingness to travel up to 40%
  • 2+ years’ of EHR experience and managing an implementation team
  • 5+ years’ of leadership experience
  • Bachelor Degree, or equivalent experience required
  • Experience working with payers including Medicare, Medicaid, and commercial insurances

What We Offer
  • Medical, Dental, Vision, STD, LTD, Life Insurance and 401k
  • Unlimited vacation; work hard, play hard!
  • Annual vacation bonus = 2% of salary up to $1,000
  • The opportunity to participate in quarterly service events to give back to the community
  • 9 company recognized holidays, and a floating one of your choice
  • Free snacks and drinks
  • Casual dress
  • Adjustable standing desks and office treadmill desks
  • The fun and collaborative culture of a start-up with the stability of a seasoned organization
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. www.remarkablehealth.com