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Strategic Design Fellow

Programs | Brooklyn, NY | Full Time

Job Description

Reboot solves civic problems by working with change agents within governments, civil society, and philanthropies to achieve their social missions. With offices in New York and Abuja, we work at the intersections of open government, media development, and international development to build healthier information ecosystems and accountable government.

About the Fellowship

Reboot is piloting a new Fellowship program. We’re looking for candidates with design training and experience that are looking to gain hands-on experience at a dynamic, international social impact firm.

The Fellow will primarily support on the design and execution of one project that aims to support public sector reformers in making public procurement more fair, accountable and effective. In addition, the Fellow will provide Design support to other projects as needed, with an emphasis on open government engagements.

The ideal candidate is deeply committed to the issues Reboot works on, and has the intellectual courage and curiosity to develop robust solutions. You have shown, through your studies and work experience, a commitment to making the world a better place, whatever that means to you.

This is a full-time, paid Fellowship based at our offices in Brooklyn, New York, starting in January 2019 and running approximately one (1) year (through December 2019). The role may require domestic or international travel, depending on project needs and team capacity.


Project work (80%)

  • Support system and service design concepting through co-design facilitation, service and system mapping, prototyping and piloting, and collaborative review processes.
  • Execute design research to understand user, stakeholder, and client needs.
  • Help cross-disciplinary, multinational teams synthesize insights and translate them into policy recommendations, service designs, or relevant design products.
  • Design analytical frameworks such as user personas, user experience journeys, and system maps.
  • Liaise with the project team, and relevant government, civil society, and community partners. Support facilitation of collaborative workshops with and engagement of program partners and participants.
  • Contribute to project planning to ensure that design approaches are integrated from inception to delivery.  

Knowledge Management & Process Innovation (15%)

  • Support the continued development of agile, efficient, and impactful internal processes.
  • Integrate lessons from industry standards and client engagements across our work.
  • Support frequent knowledge transfer between programmatic team members and across the organization.

External communications (5%)

  • Support our advocacy work by publishing articles and blog posts.


Our ideal candidate has:

  • At least two years of relevant professional experience.
  • Formal training in design, research, ethnography, development, or other related fields.
  • Fluency and experience in human-centered design, participatory design, and design strategy for social impact contexts.
  • Interest and curiosity in international development, public policy, and / or governance. Knowledge of specific domains including open government, public procurement reform, and / or public service delivery is a plus.
  • Experience applying a range of design tools, exercises, and methods. Strong proficiency in visual design and Adobe Creative Suite tools required.
  • Experience conducting qualitative research. Experience and training in user-centered and design thinking methods is highly preferred.
  • Comfort with public speaking and workshop facilitation; poised in client communications and project management.
  • Demonstrated cultural sensitivity and interest in intercultural collaboration.
  • Ability to work under tight time constraints, multitask, and adapt to frequently changing priorities.
  • Written and spoken fluency in English; knowledge of an additional language is preferred.
  • Appreciation of complexity. Comfort with ambiguity. Sense of humor. Fan of cute office pups.

Reboot is an Equal Opportunity Employer

Reboot respects and values diversity. We are committed to ensuring that there is no discrimination in the recruitment, retention, training, or development of employees on the basis of gender, gender identity or expression, race, national origin, religious belief, political opinion, age, or disability. Diversity of perspective and experience benefits our firm and helps us deliver our best work; we encourage qualified individuals from all backgrounds to apply.

To Apply

Please complete the application through the link below. Include your CV, a portfolio of relevant work samples (if you have one), and a 1-2 page cover letter that briefly summarizes your qualifications for and interest in this internship, and speaks to one of the following questions:

  • What public service is in need of redesign and why?
  • What are the common pitfalls of public sector innovation? Is there a way to avoid them?
  • What does public procurement reform mean to you, and why should we care?
  • What does the open government movement need more of and why?

Only complete applications will be considered.

Applications will be reviewed on a rolling basis; priority will be given to those submitted by November 30, 2018.