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Order Operations Analyst

Operations/HR/Finance | Tampa, FL | Full Time

Job Description

OPSWAT is looking for an Order Operations Analyst to join our team. The position requires a well-rounded individual who has demonstrated the ability to deliver results in a high-growth, dynamic and fast-paced environment. This is an interdisciplinary position which is responsible for global order management, billing, cash collections, inventory management, licensing and compliance. This position reports to the Controller and will partner closely with Sales Operations, Global Sales and our finance teams.

What You’ll Do

  • Responsible for all aspects of sales order management including new partner and customer setup, sales order review, and invoice processing using NetSuite and Salesforce.
  • Consult and collaborate with Sales Operations and revenue accounting on non-standard contract terms to ensure orders are processed completely, accurately, and in compliance with the company policy, as well as revenue recognition guidelines.
  • Analyze hardware appliance forecasts, prepare batch orders, manage inventory level, and coordinate between third party logistics provider and customers for hardware orders.
  • Manage license requests and become a subject matter expert in Licensing.
  • Reconcile monthly bookings and billings reports for management reporting.
  • Responsible for cash application of customer invoices and communication with Treasury and GL teams when payments are made to incorrect accounts that subsequently need to be transferred.
  • Establish strong relationships with Sales, Sales Operations and Accounting and become a subject matter expert with regards to Order Management.
  • Work with business users and cross-functional teams to identify problems, process gaps and assist in on-going process improvements on order processing, deal closure, invoicing, and collections workflows.
  • Propose reasonable and creative solutions to improve workflows based on quantitative and qualitative analysis.
  • Assist with creation and preparation of schedules and ad hoc reports regarding key metrics for management review.
  • Responsible for ensuring timely customer payments through sending collection follow-up notices and for resolving invoicing issues in a timely manner.


We’re Looking for Someone With

  • BS/BA or Equivalent Experience Required
  • 5+ years of work experience in billing, collections, or order fulfillment preferred
  • Experience working at a software or subscription-based company highly preferred
  • 1+ year of work experience in inventory management preferred

Salesforce and NetSuite experience a plus