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Director of Business Operations

Operations/HR/Finance | Ho Chi Minh City, Vietnam | Full Time

Job Description

OPSWAT is looking for a Director, Business Operations to scale the Company’s global business systems, infrastructure, and processes in order to support our long-term growth.  The position requires a seasoned individual who has demonstrated the ability to deliver results in a high-growth, dynamic and fast-paced environment and someone with a customer-oriented (both external and internal) mindset.  This position reports to the Chief Finance Officer and will partner closely with senior executives of OPSWAT to drive operational excellence.  

What You’ll Do

  • End-to-end management of the Leads to Opportunity and Quote to Cash processes.
  • Deliver seamless systems integration between Marketing (Hubspot), Sales (SFDC), and Finance (NetSuite ERP) to streamline the Leads to Opportunities and Quote to Cash processes.
  • Ensure 100% data consistency and data integrity across the systems.
  • Manage a team of SFDC admins and provide admin support to SFDC and PRM (Partner Relationship System).
  • Automate license generation/activation process.
  • Collaborate with Sales Operations to establish global sales polices to one worldwide standard and ensure policy compliance e.g. sales discounts.
  • Manage the deliverables of 3rd party SFDC vendor(s)
  • Maintain SFDC licenses
  • Manage the monthly sales commissions payment and reporting process
  • Work with Finance to automate and streamline back-end financial processes.
  • Work with the BI team to develop and maintain operational dashboards.
  • Support hardware fulfillment process
  • Work with key stakeholders and cross-functional teams to identify problems, process gaps and assist in on-going process improvements on order processing, deal closure, invoicing, and collections workflows.


We’re Looking for Someone With

  • Metrics-driven and know how to develop alignment & accountability within your team.
  • An excellent communicator and manager. You lead with strong internal communications, support and guidance, and accountability with your team. 
  • An operational excellence execution-oriented leader and multi-tasker. You’re process-driven and build systems that work.
  • Passionate in continuous process improvements with a mindset that challenges the status quo.
  • Interested and engaged in developing and applying emerging technologies
  • BS/BA or Equivalent Experience Required
  • 10+ years of work experience in sales operations with a strong systems background
  • Experience working at software or subscription-based company highly preferred
  • Salesforce experience a MUST

Why You'll Love Working Here

  • Meaningful work with passionate colleagues;
  • The international working environment in global leading cybersecurity product company;
  • Attractive compensation, regular assessments, and salary reviews;
  • 13-month bonus & performance bonus;
  • 100% salary, full insurances on probationary period;
  • Extra-health care program (PVI) for employee and family members;
  • 15 to 20+ paid day off per year;
  • Attractive benefits for team activities (team building, team outing, sport, trade union activities);
  • Nice open office on the top of a building in District 3 with full of accessories for active recreation, sport, fruits, coffee, and tea.
  • Chances of work assignments/ business trips to OPSWAT global offices in US and Europe