Director of Business Operations

OPSWAT is looking for a Director, Business Operations to scale the Company’s global business systems, infrastructure, and processes in order to support our long-term growth.  The position requires a seasoned individual who has demonstrated the ability to deliver results in a high-growth, dynamic and fast-paced environment and someone with a customer-oriented (both external and internal) mindset.  This position reports to the Chief Finance Officer and will partner closely with senior executives of OPSWAT to drive operational excellence.  

What You’ll Do

• End-to-end management of the Leads to Opportunity and Quote to Cash processes.
• Deliver seamless systems integration between Marketing (Hubspot), Sales (SFDC), and Finance (NetSuite ERP) to streamline the Leads to Opportunities and Quote to Cash processes.
• Ensure 100% data consistency and data integrity across the systems.
• Manage a team of SFDC admins and provide admin support to SFDC and PRM (Partner Relationship System).
• Automate license generation/activation process.
• Collaborate with Sales Operations to establish global sales polices to one worldwide standard and ensure policy compliance e.g. sales discounts.
• Manage the deliverables of 3rd party SFDC vendor(s)
• Maintain SFDC licenses
• Manage the monthly sales commissions payment and reporting process
• Work with Finance to automate and streamline back-end financial processes.
• Work with the BI team to develop and maintain operational dashboards.
• Support hardware fulfillment process
• Work with key stakeholders and cross-functional teams to identify problems, process gaps and assist in on-going process improvements on order processing, deal closure, invoicing, and collections workflows.

We’re Looking for Someone With

• Metrics-driven and know how to develop alignment & accountability within your team.
• An excellent communicator and manager. You lead with strong internal communications, support and guidance, and accountability with your team. 
• An operational excellence execution-oriented leader and multi-tasker. You’re process-driven and build systems that work.
• Passionate in continuous process improvements with a mindset that challenges the status quo.
• Interested and engaged in developing and applying emerging technologies
• BS/BA or Equivalent Experience Required
• 10+ years of work experience in sales operations with a strong systems background
• Experience working at software or subscription-based company highly preferred
• Salesforce experience a MUST

Why You'll Love Working Here

• Meaningful work with passionate colleagues;
• The international working environment in global leading cybersecurity product company;
• Attractive compensation, regular assessments, and salary reviews;
• 13-month bonus & performance bonus;
• 100% salary, full insurances on probationary period;
• Extra-health care program (PVI) for employee and family members;
• 15 to 20+ paid day off per year;
• Attractive benefits for team activities (team building, team outing, sport, trade union activities);
• Nice open office on the top of a building in District 3 with full of accessories for active recreation, sport, fruits, coffee, and tea.
• Chances of work assignments/ business trips to OPSWAT global offices in US and Europe