Customer Success Manager - SAAS - Ag Tech

About Gro:

Gro Intelligence is tackling two of the biggest problems facing the world today: food security and climate change. We understand and quantify the complex interplay between food, weather, trade, agriculture, and macroeconomic conditions in a world upended by climate change, a growing population, and more. The team at Gro has built a platform that allows businesses, non-profits, and governments to better plan for and adapt to these changes. With offices in both Nairobi and New York, Gro has the financial backing of prominent investors such as TPG Growth, Intel Capital, Data Collective, and GGV. Gro is a diverse, intellectually curious team of technologists, scientists, and business professionals united by a shared commitment to build AI that addresses agriculture, food, and our climate on the most fundamental level.

We are looking for a Pre/Post Sales Consultant to support the Sales team by providing software demonstrations, responding to technical customer questions, supporting the creation of customer proposals/bids, and working with customers to understand their needs and how Gro’s platform and services can provide benefit.

This role will suit someone who has worked in a similar position, delivering product demonstrations in a customer facing role, ideally for a platform company. The role will require building a strong knowledge of the data platform and the different user interfaces (web app, APIs, Tableau, Excel, and other data connectors and their capabilities). A working knowledge of the general agriculture market, including climate based information, would be beneficial.

What You'll Do:

• Interact with the Sales team to gain an understanding of the customer, in general. and the specific business area to prepare each demonstration of the platform and services

• Consult with the Sales and Analyst teams to identify data, insights, and/or services that are relevant to the prospect

• Provide demonstrations of the software and/or insights to prospects

• Set up and support customers during/through on-boarding and project engagement

• Work with Product team to secure feedback from customers and gain understanding of new/forthcoming features

• Act as liaison with customers, internal teams, and partners to ensure a smooth transition from sales to operations/project execution

Must Have Attributes:

• Extremely strong communication, presentation, and social skills. Able to speak effectively with a wide range of business and technical audiences

• Proficient in the use of Python and associated technologies (e.g. Pandas, jupyter notebooks, Dash, etc.)

• Bachelor’s degree in related discipline

• 2-3+ years relevant experience

Great to Have but Not a Must:

• Interest in ag and food food sectors
• Experience in selling analytic applications and services; and/or selling trading platforms (e.g., Bloomberg, Reuters/Refinitiv, etc.)

Gro was founded in 2014 and currently has offices in Nairobi and New York City. The company was built on diversity and the knowledge that artificial intelligence is only as good as the human intelligence behind it. Gro’s team represents the world it is modeling. At the company, we speak more than 27 languages and we comprise a wide range of experts, from agronomists and crop scientists, to mathematicians, engineers, data scientists, market research analysts, designers, historians, and philosophers. Our culture fosters collaboration between people of extremely different backgrounds that allows us to accomplish things that would otherwise seem impossible. 

Gro Intelligence is proud to be an equal opportunity employer and will consider all qualified applicants regardless of color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, actual or presumed belonging to an ethnic group, or any other legally protected status. If you have a disability or special need that requires accommodation, please let us know.