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Support Technician

Operations | Santa Barbara, CA | Full Time

Job Description

About us

  • ClearPathGPS delivers affordable and easy to use GPS tracking and telematics solutions including integrated dashcams to small and mid-sized fleets throughout the United States. Our customers span a wide variety of industries including construction, field services, delivery, transportation and distribution among many others.
  • Our innovative fleet management solutions are delivered as software-as-a-service (SaaS) and through our mobile applications enabling our customers to access their data from anywhere, anytime. ClearPathGPS customers use our services to substantially increase productivity while driving down operational expenses of their mobile workforces.

  • ClearPathGPS was founded on the idea that if we deliver consistent value to our customers at a fair price, they’ll decide to keep using our service without having to lock them into a contract.  At its core, we are honest and transparent, we operate with integrity and timeliness, and we deliver on our promises.

  • Join ClearPathGPS in the role of Support Technician and deliver a customer experience that delights and to become an expert in the rapidly evolving telematics industry.


Responsibilities

  • Provide basic level technical support via phone, email, and instant messaging

  • Manage, categorize and elevate incoming tickets using defined processes and criteria

  • Diagnose complex vehicle tracking data to identify issues and direct customer understanding

  • Decipher patterns and trends from data to further product knowledge and development

  • Handling of billing related questions, discrepancies and problems

  • Order fulfillment, inventory and stock management; reordering, reconciliation, RMA requests, etc.

  • Customer onboarding : Train customers to use ClearPathGPS web portal and tracker functionality

  • Ensure coverage of phone lines between either 7:00am and 3:30pm or 9:00am and 5:30pm.


Skills and Knowledge

  • BA/BS degree preferred, but not required this is an entry level, tier 1 position.

  • 2+ years in a customer facing role (automotive and telecommunications industries a plus)

  • Experience with Google Sheets/Microsoft Office

  • Adept user of all basic computer functions

  • Ability to learn new technologies and assist / share knowledge with non-technical users

  • Excellent written and spoken English

  • Spanish speaking candidates with the ability to converse and explain technical subject matters with customers are highly desired

  • High attention to detail, ability to critically analyze and eagerness to problem solve

  • A willingness and independent desire to take on new responsibilities and projects as they present themselves or are made available

  • Must be capable of climbing one full set of stairs to reach our office, located on the second floor.


Why us?

  • Lots of potential for growth and development; as we continue to cement the foundations of our company you will undoubtedly have the opportunity to shape a long term and essential role based on your abilities and interests.

  • At ClearPathGPS you will enjoy a generous compensation package and be part of a dynamic software startup.  You will have access to a team of software industry veterans and get to see how a company is built from the ground up.