Community Manager

About Braintrust

• We’re creating a new marketplace business model that is owned and operated by the community and powered by a blockchain token. 

• Founded by two serial entrepreneurs with multiple exits, Adam Jackson and Gabriel Luna-Ostaseski. 

• We have 30+ Fortune 1,000 customers including Nestle, Porsche, Deloitte + more

• There are 2,000 talents on our platform, and 50,000+ on our waitlist

• We’ve raised $25M in funding from IDEO, True Ventures, Homebrew, ACME + more

• We’ve been featured in The New York Times, Fortune, The Wall Street Journal + more

Make an Impact

• We’re not going after a small problem or a small market. We’re creating a new economic model for how work gets done globally. 

• We believe talent is everywhere but opportunity is not; our ambition is to spread economic opportunity more equitably around the world. 

• At Braintrust, the work you do will help accelerate innovation for enterprises, and make a difference in the lives of freelancers.

Hop on the Rocketship

• In 2020, we outpaced our growth projects by 300%

• Freelancers are making $2M a month via Braintrust and will be making $10M a month by end of this year

• Harvard Business School wrote a case study on our new business model. 

Team and Culture

• We are a mission driven culture composed of ambitious, creative and hard working people. 

• We started and will always be a fully distributed company across 15 different countries.

• We offer unlimited PTO and bring our team together for retreats twice a year. 

• We offer best in class health care benefits, and cover 75% for you, and 50% for your dependents.

• We provide $100/ mo gym & house cleaning stipends

• We provide a $500 annual learning & development, and a $200 technology stipend

About the Role

Braintrust is seeking an experienced leader and grassroots organizer who is passionate about helping spread economic opportunity more equitably around the world via community building. You will be responsible for engaging our existing global community of over 2,000 technical talent (soon to be 10,000+), empowering them with information and job opportunities, and delighting them with creative programming and events. You will build a Community Leaders program to create upskilling, reskilling and networking opportunities, and work with our Marketing team to share talent success stories and show the impact that Braintrust talent is making on the world.

Responsibilities:

• Communicate regularly with our talent in Discord. Become a trusted source of news and information of things happening within the Braintrust Network. Listen, respond to, and delight in feedback from our users. 

• Lead a calendar of existing events that generate engagement, growth, and belonging with our freelance talent community. Creatively promote each event to increase attendance, develop a thoughtful and interactive agenda, and collect feedback from the participants so you can continue to raise the bar with each subsequent event. Develop new programs to help fill knowledge gaps, improve job fill rate, and deepen the relationship among community members.

• Build and manage a team of Talent Community Leaders to serve as extensions of the Braintrust core team. Utilize their knowledge to better understand the talent experience and needs of the community. Build the toolkit and playbooks to enable the Community Leaders to self-organize programming and initiatives to address those needs and build a stronger community. 

• Surface and develop content from within our community that we can share via our blog, newsletters, social media to show the world the impact they are making through their work. 

• Assist in efforts to bring new talent to the platform via community member referrals. Support in communications and tactics that incentivize talent to refer friends and colleagues to the Braintrust platform. 

• Partner with internal stakeholders to harness the power and influence of our community to support major campaigns and initiatives. 

About You:

You love working at a high growth startup and thrive on the challenges that come with building a new company. You thrive in mission driven cultures that obsess about delivering value to community members. You’re experienced but want to lean into an early stage company with a world changing mission. 

You’re: 

• Sharp, agile, adaptable

• High integrity

• Relentlessly ambitious

• High bandwidth 

• A direct and clear communicator 

• Creative, and always looking for new ways of doing things

• Keeps up to date with the latest community tools, programs and industry trends

• Data-oriented,  results driven, strategically minded.

Requirements:

• 5+ years of experience in community management

• Proven ability to manage a large online community and audience

• Experience in social media, content & events

• Highly autonomous

• Prior management/ leadership experience 

• Highly organized and operationally efficient, able to work on a wide variety of projects daily

• Thrive in a remote only environment