Business Analyst

Business Analyst 13701

A leading professional networking company is seeking a Business Analyst. The successful candidate will play a crucial part in supporting our operations, with a focus on administering and enhancing tools such as Coupa and ServiceNow. Additionally, the individual will contribute to defining and building requirements for our future tools roadmap. The ideal candidate has 6+ years of experience with implementing or enhancing enterprise software platforms (e.g. Salesforce, ServiceNow, Coupa, Workday). The company offers a great work environment!

Business Analyst Pay and Benefits:

• Hourly pay: $45-$80 (Pay varies based on candidate's location and experience)
• Worksite: Leading professional development and networking company (Hybrid in Atlanta, GA 30303; Chicago, IL 60661; Mountain View, CA 94041; or San Francisco, CA)
• W2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings Program, PSL
• 40 hours/week, 12 Month Assignment

Business Analyst Responsibilities:

• Provide first-level global support for S2P tools and systems via Microsoft Teams, email, and ticketing system.
• Administer user access and permissions within S2P tools.
• Collaborate with stakeholders to understand and address user needs and system issues.
• Work closely with partner teams to ensure accurate data within S2P systems.
• Participate in User Acceptance Testing (UAT) for system rollouts and upgrades.
• Serve as a subject matter expert for S2P tools, providing guidance and training to end-users.
• Contribute to the development of Knowledge Base articles and documentation for internal use.

Business Analyst Qualifications:

• 6+ years of experience in business systems analysis or systems administration roles.
• 6+ years of experience with implementing or enhancing enterprise software platforms (e.g. Salesforce, ServiceNow, Coupa, Workday).
• BS/MS degree in Business Administration, Information Systems, Computer Science, or a related field.
• Experience with tools and platforms commonly used in support roles.
• Experience working in a global strategic sourcing organization or within procurement processes.
• Familiarity with S2P tools such as Coupa, ServiceNow, and Conga or similar platforms.
• Proficiency in troubleshooting and resolving technical issues.
• Familiarity with Agile or other project management methodologies.
• Ability to establish and maintain effective relationships with stakeholders.
• Comfort working in a dynamic, fast-paced environment.
• Demonstrated communication skills with the ability to communicate findings clearly to both technical and non-technical audiences.
• Expert knowledge of MS Office (Outlook, Word, PowerPoint and Excel).